# What’s new in WYP.chat

> What has just shipped in WYP.chat, newest first. Every update is available in all the app’s languages, on desktop and on mobile.

## 12 October 2026

- **SnapCall is available with WYP.chat**: For claims whose outcome depends on evidence: the customer gets a guided-capture link, SnapCall analyses the evidence and the decision follows your rules. Set up with you by WYP, alongside WYP.chat; the direct connection will come with SnapCall’s API, with no date.
- **Times and dates in British English**: When the app is in English, times now use the 24-hour clock (“14:05”) and dates start with the day (“13 October”), in the app and in your website chat. Nothing changes in French or Spanish.
- **The Member role for your team**: The role for the people who reply to your customers is now called Member, alongside Owner, Administrator, Supervisor and Viewer. Its permissions do not change. The word “agent” now only refers to your AI agents.

## 11 October 2026

- **One AI agents page and one choice per channel**: Everything is set on the AI agents page: what your AI agent does, what it knows, how it replies and where. For each channel, one choice: “It replies on its own”, “It suggests, you approve” or “Never”, with the “Only when you are closed” box. Your previous settings are kept as they were.
- **Opening hours on every plan**: Opening hours are included in every plan, Free and Solo too: Veilleur and your AI agent know when you are closed. Your website chat shows them in the format of the visitor’s language. Tracked response times remain part of the Team and Pro plans.
- **A clearer menu and updated plans**: The menu shows its labels and groups screens together: Messages, Contacts, Sales, Automation, Dashboard, Settings, the same on mobile. Solo now includes 300 AI replies a month, with a founder price of €19 excl. VAT a month for the first year, 20 places. The Free plan now gives access to scenarios and campaigns, paid for with credits.
- **Veilleur is available: it replies when you are closed**: When you are closed, Veilleur replies right away to the customer with your reopening time (“tomorrow at 9 am”) and passes the request to your team for when you reopen. Add it from AI agents and choose your opening hours and away message; it is suggested by default for restaurants, tradespeople and local shops.
- **The AI agent replies on WhatsApp, Messenger, Instagram and Telegram**: Your AI agent, Coucou or Allô, now replies to your customers on WhatsApp, Messenger, Instagram and Telegram, from your sources, just as on your website chat. The workspace owner switches it on; it starts in draft mode (it suggests, the team approves), then you move it to automatic. It introduces itself as an AI and hands over as soon as it is unsure.
- **Tracked emails, sent from your own address**: Every email sent from WYP.chat shows whether it was delivered; if not, the thread says why. An address that does not exist, or whose recipient reported your email as spam, is suspended, and the contact card explains why. Your replies can go out from your own domain’s address, once it is verified with a line you add at your hosting provider.
- **Telegram in the shared inbox**: Create your bot with BotFather and paste its token in Channels: your customers’ Telegram messages arrive alongside WhatsApp, with a t.me link and a QR code to share. The AI agent and scenarios reply there too. Every plan, no credits per message.
- **Calendly and Cal.com connected to WhatsApp**: Every Calendly or Cal.com booking, reschedule or cancellation arrives in the customer’s conversation and on their record. The Appointment reminder scenario messages them on WhatsApp the day before, with “I confirm” and “Change”. Every plan; Calendly needs a paid plan.
- **Ringover connected to WhatsApp**: Your Ringover calls show in the customer’s WhatsApp conversation, with the length and who answered. Call back in one click, listen to the recording and, with the Allô chantier pack, send a WhatsApp message two minutes after a missed call. Team and Pro plans.
- **New page: the shared inbox**: Everything the WYP.chat inbox does, on one page: channels together, filters and statuses, search, assignment, internal notes, the 24-hour window, the mobile app and replies from Slack.
- **New page: scenarios**: Triggers, steps, the gallery of ready-made scenarios by goal, WhatsApp rules applied and the plans involved: the page shows automation exactly as it exists in the app.
- **New page: dashboards**: Overview and My day explained: indicators, blocks, who sees what, how figures are counted and what is coming soon (PDF export).
- **All guides on one page**: An index of the WhatsApp Business guides, grouped by topic, with their last update date.
- **WhatsApp Business glossary**: 24-hour window, templates, service message, Cloud API, coexistence, BSUID, opt-in: 12 terms defined from Meta’s documentation.
- **New video: “A day with your AI agents”**: The 45-second film now features the new family of agents. Coucou and Allô answer on your website chat from your sources and hand over to the team, just as they do today. Upcoming agents, Créneau, Colis, Chiffre and the rest, are marked “Coming soon”.
- **New family of AI agents: Coucou and Allô**: Your AI agent has a new look, your choice: Coucou for welcome or Allô for support. It answers on your website chat from your sources and hands over to the team as soon as it is unsure. The other agents, one per mission, are coming soon.

## 10 October 2026

- **Reply to customers from Slack**: Each conversation has its own thread in Slack: customer messages, replies and notes. Reply in the thread and the message goes to the customer on WhatsApp, Instagram, Messenger, website chat or email, in your name. Take and Resolve buttons. Team and Pro plans.
- **Delete contacts and undo an import**: Delete a contact from its record, a selection from the list or every contact in the workspace, with a confirmation that shows how many conversations go with them. An import made by mistake can be undone from Recent imports. Owners and admins only.
- **Pay-as-you-go credits**: Credit packs, paid once and valid for 12 months, to go beyond your plan in a busy month without changing plan. Balance, history and a low-balance alert in Settings › Subscription.
- **Scenarios**: Automate follow-ups, confirmations and reminders with a visual editor that lays itself out. A gallery of ready-made scenarios, a simulator to test before switching on, and an automatic stop as soon as someone on the team replies.
- **Interactive messages on every channel**: Buttons, lists, carousels, link buttons and location requests: one message goes out on WhatsApp, Messenger, Instagram, website chat or email (and on RCS once it opens) in the best format each channel allows.
- **Help centre in Spanish and English**: Help centre articles, with their screenshots, are now available in French, Spanish and English.

## 9 October 2026

- **Dashboards**: “Overview” for managers (volume, response speed, team, channels, campaigns, compared with the previous period) and “My day” for each team member. Every figure opens the matching conversations.
- **Orders over WhatsApp**: A WhatsApp catalogue basket becomes an order, an order typed or dictated in a message is pre-filled for the team, and sales reps send proposals the customer accepts with one button. Production summary by delivery day.
- **Google: sign-in, Calendar and Meet**: “Continue with Google” at sign-in, and Google Meet appointments offered from a conversation based on the available slots in your calendar. Available in the app.
- **One person, several channels**: A customer who messages you on WhatsApp and then by email now has a single record: likely duplicates are flagged and merged in one click.
- **Passkey sign-in**: Sign in with Touch ID, Face ID or your phone’s fingerprint sensor, with no password to type. An email lets you know when a passkey is added.

**See also**

- [Teamwork](https://wyp.chat/en/features/teamwork)
- [WhatsApp campaigns](https://wyp.chat/en/features/whatsapp-campaigns)
- [Pricing](https://wyp.chat/en/pricing)
- [Security](https://wyp.chat/en/security)

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Source: https://wyp.chat/en/changelog · Updated on 12 October 2026