# Omnichannel inbox: WhatsApp, Instagram, Messenger, Telegram, email and website chat

> WYP.chat brings six channels into one shared inbox: WhatsApp through Meta’s official API, Instagram, Messenger, your Telegram bot, email and your website chat. The team answers everything from one screen, every conversation has an owner, and a customer who writes on two channels can be kept on a single record.

## Available today

### [WhatsApp through the WhatsApp Business API](https://wyp.chat/en/channels/whatsapp-business-api)

WhatsApp runs on Meta’s official API: several users, campaigns and automated messages, connected without a developer while you keep the app on your phone.

### [Instagram messages as a team](https://wyp.chat/en/channels/instagram)

Direct messages to your Instagram professional account arrive with the customer’s profile, and every conversation has an owner.

### [Messenger for your Facebook Page](https://wyp.chat/en/channels/messenger)

Messages to your Facebook Page, assigned to one person, with delivery and read receipts.

### [Shared email inbox alongside WhatsApp](https://wyp.chat/en/channels/email)

Your contact address forwards to WYP.chat: the team replies in the thread and the customer gets the answer in their usual email.

### [Chat for your website](https://wyp.chat/en/channels/website-chat)

A chat bubble in your colours, installed with one line of code. An AI agent can answer while you are away, and visitors who left get the reply by email.

### [Telegram for business, with your own bot](https://wyp.chat/en/channels/telegram)

Your Telegram bot, set up in five minutes with BotFather: customer messages arrive alongside WhatsApp, with no 24-hour window and no credits per message.

### Coming soon

Apple Messages for Business, LINE, RCS, SMS, TikTok, Viber, WeChat and X (Twitter) are coming soon. No dates have been announced.

[The status of every channel and integration](https://wyp.chat/en/integrations)

## With your tools

### [Google Calendar, Meet and Contacts](https://wyp.chat/en/integrations/google-calendar)

Offer available slots and create a Meet appointment from the conversation.

### [Alerts and replies in Slack](https://wyp.chat/en/integrations/slack)

Get notified in Slack and reply to the customer without switching tools, on the Team and Pro plans.

### [Ringover calls and missed calls on WhatsApp](https://wyp.chat/en/integrations/ringover)

Every call in the customer’s conversation, and a WhatsApp message two minutes after a missed call.

### [Calendly bookings in the conversation](https://wyp.chat/en/integrations/calendly)

Every Calendly booking lands in the customer’s conversation, with a WhatsApp reminder the day before.

### [Cal.com bookings in the conversation](https://wyp.chat/en/integrations/cal-com)

Cal.com bookings in the customer’s conversation and record, with the same reminder the day before.

### [The shared inbox](https://wyp.chat/en/features/shared-inbox)

Filters, statuses, search, assignment and internal notes, across every channel.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [Connect your WhatsApp Business number](https://wyp.chat/en/help/connecter-whatsapp)
- [Connect Messenger, Instagram and your email address](https://wyp.chat/en/help/connecter-messenger-instagram-email)
- [Connect Telegram to WYP.chat](https://wyp.chat/en/help/connecter-telegram)
- [Install the widget on your website](https://wyp.chat/en/help/installer-widget)

- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

## Frequently asked questions

### Do I pay extra for each channel?

No. Every available channel is included in every plan, starting with the free one. Only some WhatsApp messages are charged by Meta, separately.

### If a customer writes on WhatsApp and then by email, do they appear twice?

Each channel keeps its own conversation, but the customer has one record: two records with the same email address are merged, and WYP.chat suggests merging those with the same first and last name.

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Source: https://wyp.chat/en/channels · Updated on 11 October 2026