# Answering your Facebook Page’s Messenger messages as a team

> WYP.chat brings your Facebook Page’s Messenger messages into the shared inbox where WhatsApp, Instagram, Telegram, email and website chat also arrive. The whole team replies from there, each conversation is assigned to one person, and you can see when the customer has received and then read your reply.

At a glance

- Messages from your Facebook Page
- Same inbox as WhatsApp and Instagram
- Delivery and read receipts
- Included in every plan, Free plan too

## The messages your Page receives

Opening hours, availability, appointments, order updates: your Facebook Page is still how many customers get in touch. With WYP.chat, those messages no longer depend on whoever happens to be logged in to Facebook.

### A practical question

The team’s quick replies go in with two keystrokes: opening hours, address, lead times. The customer gets an answer, even on a Sunday morning.

### One tap to choose

Send buttons: the customer taps an answer instead of typing it, and their choice comes back into the thread.

### A hand-over between colleagues

An internal note, a mention, and the conversation moves to the colleague who has the answer. The customer only sees the replies.

Available

## What WYP.chat does with your Page’s messages

Messages go through the Messenger Platform, Meta’s official API for Facebook Pages.

- **Messages and attachments**: Text, photos, videos, voice notes, files, stickers and reactions land in the thread.
- **Delivered and read**: Each reply shows whether Messenger delivered it, then whether the customer read it.
- **Replies from Facebook**: A message written from the Page inbox in Meta Business Suite also shows up in the thread, so the history stays complete.
- **Buttons, lists and cards**: Buttons and lists are sent as Messenger quick replies. You can also send carousels of image cards and cards with a link button.
- **Teamwork**: Assignment, internal notes and mentions, labels, quick replies, response times and alerts, just as on WhatsApp.
- **Customer record**: Profile name and photo. Meta shares neither phone number nor email: ask in the conversation if you need them.

## Which feature for which need

What WYP.chat adds to your Page’s messages, and the plan that includes it.

| Need | WYP.chat feature | Plan |
| --- | --- | --- |
| Replying as a team without sharing the Facebook login | One login per person, unlimited users | All |
| Knowing who is handling a message | Assignment visible to the whole team | All |
| Talking to colleagues | Internal notes and mentions in the thread | All |
| Every channel in one place | Messenger, Instagram, WhatsApp, email and website chat in one inbox | All |
| Routing by team and meeting a target | Teams, response times, Slack alerts | Team and Pro |

Meta’s rule

## Messenger’s 24-hour window

On Messenger, the customer starts the conversation. Meta then lets you reply for 24 hours after their last message, in most cases.

- **What Meta says**: The standard window lasts 24 hours, or up to 7 days after a first message sent from a “click to Messenger” ad. Outside it, only messages tagged for specific cases are allowed.
- **What WYP.chat does**: WYP.chat counts 24 hours in every case and blocks a late reply, to protect your Page.
- **After 24 hours**: In WYP.chat, Messenger has no templates like WhatsApp: wait for the customer to message you again.

## Connecting your Facebook Page

Allow about ten minutes, with admin access to Meta’s business settings.

An owner or an admin of the workspace connects channels. The Instagram account linked to the Page can then be added in one click.

1. **Find the Page ID**: On Facebook, open the Page, then About and Page transparency. It is also listed in business settings, under Pages.
2. **Create access in Meta**: In business settings, under System users, give a user access to the Page with messaging permissions, then generate their access token.
3. **Add the channel**: In WYP.chat, open Channels, Add a channel, choose Messenger, enter the ID and the token, then click Connect.
4. **Test it**: Message the Page from another Facebook account: it appears in the inbox.

## What WYP.chat does not do on Messenger

So you know what to expect before connecting the Page:

- Comments on your posts and visitor posts are not brought in: only private messages reach WYP.chat.
- Sending a photo or a file from WYP.chat is not yet possible on Messenger: text, buttons and cards only.
- No Meta “human agent” tag (7 days) for now, and no Messenger marketing or sponsored messages.
- Messenger calls do not go through WYP.chat.
- Like your team, the AI agent stops replying once 24 hours have passed since the customer’s last message.

Plan

## Messenger is included in every plan

The Free plan covers 50 conversations a month across all channels, with unlimited users. For teams, response times and Slack alerts, move to Team (€99 a month excl. VAT), the same price however many people use it. 14-day trial, no card needed (Solo if you work alone, Pro as a team).

[Compare plans](https://wyp.chat/en/pricing)

## Frequently asked questions

### Do my Messenger messages stay visible in Facebook?

Yes. The Page works as before; WYP.chat receives a copy of the messages through Meta’s API, and a reply written in Meta Business Suite also shows up in the thread.

### Can I reply to comments on my Page?

No, WYP.chat handles private messages only. Comments and visitor posts stay in Facebook.

### Why can I no longer reply to a customer?

More than 24 hours have passed since their last message, so Meta no longer allows a standard reply. As soon as they write again, the conversation reopens.

### Are Instagram and Messenger connected the same way?

Almost: Instagram goes through the Facebook Page linked to the account. Once the Page is connected, the linked Instagram account is added in one click from the channel’s row.

### Can the AI agent reply on Messenger?

Yes. The WYP.chat AI agent replies on Messenger from your sources (FAQ, website pages, documents) and hands over to the team as soon as it is unsure. The workspace owner switches it on, then it starts in draft mode: it suggests, the team approves. It introduces itself as an AI.

### What happens if access expires?

The channel’s row says so and messages stop arriving. Fill in the form again with the same Page ID and a new token.

## Which industries it suits

The industries where this helps most, and why.

### [WhatsApp for hotels and travel agents](https://wyp.chat/en/industries/hospitality)

Guests writing from your Facebook Page.

### [WhatsApp for online shops](https://wyp.chat/en/industries/ecommerce)

Shop customers who come through Facebook.

### [WhatsApp for B2B services](https://wyp.chat/en/industries/b2b-services)

Leads from your Page, assigned like any other.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [Connect Messenger, Instagram and your email address](https://wyp.chat/en/help/connecter-messenger-instagram-email)
- [Your AI agent on WhatsApp, Messenger, Instagram, Telegram](https://wyp.chat/en/help/agent-ia-messageries)
- [Group a customer who uses several channels](https://wyp.chat/en/help/doublons)
- [Assign a conversation](https://wyp.chat/en/help/attribuer)

- [Every channel in the shared inbox](https://wyp.chat/en/channels)
- [Every WYP.chat feature](https://wyp.chat/en/features)
- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

**Guides**

- [WhatsApp Business with multiple users](https://wyp.chat/en/guides/whatsapp-business-multiple-users)
- [WhatsApp auto reply](https://wyp.chat/en/guides/whatsapp-business-auto-reply)

**Pages**

- [Instagram](https://wyp.chat/en/channels/instagram)
- [Email](https://wyp.chat/en/channels/email)
- [Website chat](https://wyp.chat/en/channels/website-chat)
- [Telegram](https://wyp.chat/en/channels/telegram)
- [Teamwork](https://wyp.chat/en/features/teamwork)
- [Channels and integrations](https://wyp.chat/en/integrations)
- [Pricing](https://wyp.chat/en/pricing)

### Sources

1. Meta, Messenger Platform: [developers.facebook.com/documentation/business-messaging/messenger-platform?locale=en\_GB](https://developers.facebook.com/documentation/business-messaging/messenger-platform?locale=en_GB)
2. Meta, sending a message (24-hour window, tags): [developers.facebook.com/documentation/business-messaging/messenger-platform/send-messages?locale=en\_GB](https://developers.facebook.com/documentation/business-messaging/messenger-platform/send-messages?locale=en_GB)
3. Meta, quick replies: [developers.facebook.com/documentation/business-messaging/messenger-platform/send-messages/quick-replies?locale=en\_GB](https://developers.facebook.com/documentation/business-messaging/messenger-platform/send-messages/quick-replies?locale=en_GB)

Pages accessed on 10 October 2026.

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Source: https://wyp.chat/en/channels/messenger · Updated on 11 October 2026