# Telegram for business: your bot, in the same inbox as WhatsApp

> WYP.chat connects your business’s Telegram bot to the shared inbox where WhatsApp, Instagram, Messenger, email and website chat also arrive. You create the bot in five minutes with BotFather, paste its token, and your whole team answers your Telegram customers, with no per-message fees.

At a glance

- Your Telegram bot, set up in five minutes
- Same inbox as WhatsApp, Instagram and Messenger
- No 24-hour window for replies
- Included in every plan, no credits per message

## Customers who prefer Telegram

Some customers do not use WhatsApp, or simply prefer Telegram. With your bot, they write from the app they already use, and their message lands in the same place as all the others.

### A practical question

The customer scans the QR code in your window and asks. A quick reply goes out in two taps.

### A photo for a quote

Photos, videos and files arrive in the thread: you see the problem before you travel.

### One tap to choose

Send buttons: the customer taps an answer under the message, and their choice comes back into the conversation.

Available

## What WYP.chat does with your Telegram bot

Messages go through the Bot API, Telegram’s official access for businesses and services.

- **Your bot, under your name**: You choose the display name, for example “Garage Martí”, and your bot’s t.me address. WYP.chat checks the token and sets up incoming messages on its own.
- **Link and QR code**: The channel shows your bot’s t.me link, a button to copy it and a QR code to download, for your website, shop window, invoices or business card.
- **Messages and attachments**: Text, photos, files, voice messages (transcribed if the AI agent is on), videos, shared location and contact. You reply with text, photos, files, videos and buttons.
- **Teamwork**: Assignment, teams, internal notes and mentions, quick replies, Slack alerts, just as on WhatsApp.
- **AI agent and scenarios**: Your AI agent can reply on Telegram, as drafts or on its own, and introduces itself as an AI. Scenarios work too: their buttons become Telegram buttons.
- **Customer record**: Name, @username and Telegram ID. Telegram does not share the phone number unless the customer sends it.

## Which feature for which need

What WYP.chat adds to your Telegram bot, and the plan that includes it.

| Need | WYP.chat feature | Plan |
| --- | --- | --- |
| Replying as a team without sharing a phone | One login per person, unlimited users | All |
| Helping customers find the bot | t.me link, copy button and QR code | All |
| Knowing who is handling a message | Assignment visible to the whole team | All |
| Replying outside opening hours | AI agent, as drafts or automatic | All, within the plan’s AI replies |
| Routing by team and meeting a target | Teams, response times, Slack alerts | Team and Pro |

Telegram’s rule

## A bot never messages first

On Telegram, the customer starts the conversation with your bot. After that, there is no [24-hour window](https://wyp.chat/en/glossary#fenetre-24h) and no template to get approved.

- **What Telegram says**: A bot cannot start a conversation: the person has to message it first. Messages a bot sends to its users are free of charge.
- **What WYP.chat does**: You reply whenever you like to a customer who has started your bot, even days later. No cold messages, and no Telegram campaigns for now.
- **If the customer types /stop or blocks the bot**: They receive nothing more: the AI agent and scenarios go quiet. If they start the bot again, the conversation carries on.

## Connecting your Telegram bot

Allow five minutes, on your phone or computer, with no coding.

An owner or an admin of the workspace connects channels, with two-factor authentication. The token is stored encrypted and never shown again.

1. **Open BotFather**: In Telegram, search for @BotFather, the official account with the blue tick, tap Start and send /newbot.
2. **Name the bot**: Choose the name your customers will see, then a username ending in “bot”, for example garage\_marti\_bot.
3. **Copy the token**: BotFather replies with a token, a long string such as 123456789:AA… Copy all of it and keep it to yourself.
4. **Paste it into WYP.chat**: Open Channels, Add a channel, choose Telegram, paste the token and click Connect. Message your bot to test it.

## What WYP.chat does not do on Telegram

So you know what to expect before connecting your bot:

- Private messages only: messages from Telegram groups and channels are ignored.
- No Telegram campaigns for now, and no messages to anyone who has not started your bot.
- One Telegram bot per workspace for now.
- Telegram does not share the customer’s number, so their Telegram record is not grouped automatically with their WhatsApp record.
- WYP.chat uses a bot, not a Telegram Business account: no Telegram Premium subscription is needed.

Plan

## Telegram is included in every plan

Telegram does not charge for bot messages, and WYP.chat takes no credits per Telegram message. The Free plan covers 50 conversations a month across all channels, with unlimited users. For teams and response times, move to Team (€99 a month excl. VAT). 14-day trial, no card needed (Solo if you work alone, Pro as a team).

[Compare plans](https://wyp.chat/en/pricing)

## Frequently asked questions

### Do I need Telegram Business or Telegram Premium?

No. WYP.chat works with a bot, created free of charge with BotFather. Telegram Business is a Telegram Premium option for a personal account, and it is not used here.

### How much does Telegram cost for a business?

Telegram does not charge for the messages a bot sends to its users. In WYP.chat, the channel is included in every plan, Free plan too, with no credits per message; its conversations count towards the month’s conversations, like other channels.

### Can I message a customer first or send a campaign on Telegram?

No. A Telegram bot can only write to someone who has started it, and WYP.chat does not offer Telegram campaigns. Share your bot’s link or QR code so customers write to you.

### Does my bot answer in a Telegram group or channel?

No. WYP.chat handles the private messages sent to your bot; messages from groups and channels are ignored.

### What happens if I change the token in BotFather?

The old token stops working and the channel needs reconnecting. Paste the new token in the channel’s settings: same bot, same t.me address, history kept.

## Which industries it suits

The industries where this helps most, and why.

### [WhatsApp for tradespeople](https://wyp.chat/en/industries/trades)

A customer without WhatsApp sends the bot a photo of the problem, and the quote goes out from the same inbox.

### [WhatsApp for garages](https://wyp.chat/en/industries/auto-repair)

A QR code on the counter, and the workshop tells the customer when the car is ready, even two days later.

### [WhatsApp for shops](https://wyp.chat/en/industries/retail)

A QR code in the window: the customer asks the bot, and the team answers alongside WhatsApp messages.

### [WhatsApp for hotels and travel agents](https://wyp.chat/en/industries/hospitality)

Guests who use Telegram rather than WhatsApp message your property’s bot.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [Connect Telegram to WYP.chat](https://wyp.chat/en/help/connecter-telegram)
- [Your AI agent on WhatsApp, Messenger, Instagram, Telegram](https://wyp.chat/en/help/agent-ia-messageries)
- [Send an interactive message (buttons, list, carousel, products)](https://wyp.chat/en/help/boutons-listes)
- [Group a customer who uses several channels](https://wyp.chat/en/help/doublons)

- [Every channel in the shared inbox](https://wyp.chat/en/channels)
- [Every WYP.chat feature](https://wyp.chat/en/features)
- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

**Guides**

- [WhatsApp Business with multiple users](https://wyp.chat/en/guides/whatsapp-business-multiple-users)
- [WhatsApp auto reply](https://wyp.chat/en/guides/whatsapp-business-auto-reply)

**Pages**

- [WhatsApp Business API](https://wyp.chat/en/channels/whatsapp-business-api)
- [Messenger](https://wyp.chat/en/channels/messenger)
- [Instagram](https://wyp.chat/en/channels/instagram)
- [Website chat](https://wyp.chat/en/channels/website-chat)
- [Scenarios](https://wyp.chat/en/features/workflows)
- [Pricing](https://wyp.chat/en/pricing)

### Sources

1. Telegram, bots: an introduction: [core.telegram.org/bots](https://core.telegram.org/bots)
2. Telegram, BotFather and creating a bot: [core.telegram.org/bots/features#botfather](https://core.telegram.org/bots/features#botfather)
3. Telegram, bots FAQ: [core.telegram.org/bots/faq](https://core.telegram.org/bots/faq)
4. Telegram, Bot API: [core.telegram.org/bots/api](https://core.telegram.org/bots/api)
5. Telegram, Telegram Business: [telegram.org/blog/telegram-business](https://telegram.org/blog/telegram-business)

Pages accessed on 11 October 2026.

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Source: https://wyp.chat/en/channels/telegram · Updated on 11 October 2026