# Features: what WYP.chat adds to WhatsApp Business

> The free WhatsApp Business app is enough for one person: profile, catalogue, away message, quick replies. WYP.chat adds what is missing once several people reply: a shared inbox with a login per person, a CRM, campaigns to contacts who opted in, automated scenarios and dashboards. Unlimited users on every plan.

## Reply and organise as a team

### [Shared WhatsApp inbox](https://wyp.chat/en/features/shared-inbox)

WhatsApp, Instagram, Messenger, Telegram, email and website chat in one place: filters, statuses, search, assignment and internal notes, each person with their own login.

### [Teamwork on WhatsApp Business](https://wyp.chat/en/features/teamwork)

Five roles, teams linked to your numbers, conversation assignment, internal notes with mentions and tracked response times.

### [Keep the WhatsApp Business app (coexistence)](https://wyp.chat/en/features/whatsapp-coexistence)

The same number stays on your phone and your whole team replies from WYP.chat: 6 months of history, what changes and Meta’s limits.

### [Conversation dashboards](https://wyp.chat/en/features/dashboards)

Volume, first response time, team activity, channels and campaigns, in two views: one for managers, one for each person who replies.

### [How the AI agent is kept in check](https://wyp.chat/en/features/ai-agent-guardrails)

Four levels of autonomy per channel, from drafts to replying alone, the cases always handed to your team, the limits and the AI disclosure.

## Sell and follow up

### [WhatsApp CRM](https://wyp.chat/en/features/whatsapp-crm)

A record for each customer next to the conversation: details, stage, labels and notes. Directory, segments and CSV import with proof of consent.

### [WhatsApp campaigns to your contacts](https://wyp.chat/en/features/whatsapp-campaigns)

A Meta-approved template, personalised with the first name, sent to contacts who opted in. Cost estimated before sending, A/B test and a follow-up to those who did not read it.

### [Scenarios to automate WhatsApp Business](https://wyp.chat/en/features/workflows)

A trigger, then steps that send, ask a button question, wait or hand over to your team. No code, with a gallery of ready-made scenarios.

## Also in WYP.chat

### [The six channels in the inbox](https://wyp.chat/en/channels)

WhatsApp, Instagram, Messenger, Telegram, email and website chat.

### [Industry AI agents](https://wyp.chat/en/ai-agents)

Coucou and Allô answer on WhatsApp, Messenger, Instagram, Telegram and website chat, from your sources; Veilleur, when you are closed.

### [Security and data protection](https://wyp.chat/en/security)

Hosting, two-factor authentication, audit log.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [Getting started: your business and the first steps](https://wyp.chat/en/help/premiers-pas)
- [Invite your team](https://wyp.chat/en/help/inviter)
- [Choose a plan and manage your subscription](https://wyp.chat/en/help/choisir-offre)

- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

## Frequently asked questions

### How is it different from the WhatsApp Business app?

The app runs on one main phone and 4 linked devices at most, with no separate logins or assignment. WYP.chat uses Meta’s official API: unlimited users, each with their own login, assigned conversations, and the app can stay on your phone.

### Are all features on the Free plan?

The shared inbox, CRM, dashboards and the ready-made scenarios from the gallery are on every plan, with unlimited users. Campaigns and custom scenarios are available on every plan: included from Solo, paid for with credits on the Free plan (1 credit per recipient, 2 per automated message). The Solo plan costs €29 a month excl. VAT; teams start with the Team plan.

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Source: https://wyp.chat/en/features · Updated on 16 October 2026