# Dashboards: keep track of your WhatsApp conversations > WYP.chat dashboards show what is happening in your conversations: volume, first response time, team workload, channels, AI agent and campaigns. Two views, “Overview” for managers and “My day” for everyone who replies, on every plan. At a glance - Overview - My day - Real time - Clickable figures - Every plan ## Overview: your team’s figures Four headline indicators (Conversations, First response time, Replies on time, Resolved conversations), compared with the previous period of the same length. - **Right now**: Conversations awaiting a reply, unassigned, overdue, open, and available team members; refreshed on every event, without reloading the page. - **Filters**: Period (today, yesterday, last 7 days, last 30 days, this month, last month, custom), channel, team and person; in the workspace time zone. - **Volume and hours**: How many messages arrive and when: by day, by channel and on an hourly heat map, with the share received outside your opening hours. - **Speed**: Median first response and resolution times, inside and outside opening hours, and the conversations still awaiting a reply. - **Team**: By person or by team: conversations handled, resolved, first response, messages and in progress. - **Channels, AI agent, campaigns, audience**: Where conversations come from and free WhatsApp replies left; what the AI settles alone or hands over, and why; sends, reads, replies, STOPs; new contacts and marketing consents. ## My day: for everyone who replies One page per person, which never shows colleagues’ figures. [Google Calendar, Meet and Contacts](https://wyp.chat/en/integrations/google-calendar) - **Handle now**: Their waiting conversations, with the time left before the response target. - **For me**: Mentions and new assignments. - **Coming back soon**: Snoozed conversations about to reopen and response targets getting close. - **My appointments today**: From their Google Calendar, if connected. - **My day in numbers**: Conversations replied to and resolved, median first response time, messages sent. ## Who sees what Permissions are checked by the server, just like conversations. [Teamwork roles](https://wyp.chat/en/features/teamwork) - **Overview**: Owner, admins, viewers and supervisors; a supervisor only sees their own teams. - **My day**: Everyone who replies to customers, for themselves only. - **Plan and usage**: A block for the workspace owner only. ## Figures that lead to action A figure opens the list behind it. - **Clickable figures**: They open the filtered inbox (for example “overdue”) or the contact directory by stage. - **CSV export**: Block data exports to CSV. - **PDF export Coming soon**: The whole dashboard in one file. - **Most frequent questions to the AI agent Coming soon**: What your customers ask most often. ## How the figures are counted The app’s own definitions, also shown in each block. | Indicator | Definition | | --- | --- | | Conversations | One cycle: from the customer’s first message to resolution. | | First response time | Until the first message from the team, the AI agent or the WhatsApp Business app; as a median. | | Settled by AI | Resolved without a single message from a team member. | | Handled (per person) | Conversations the person replied to during the period. | ## Open your dashboards Nothing to set up: figures appear with your first conversations. 1. **Connect a channel**: WhatsApp, Instagram, Messenger, Telegram, email or website chat. 2. **Set a response target**: Optional: it turns on the replies-on-time indicator and alerts. 3. **Open the dashboard**: First icon in the app menu, first tab on mobile. Included ## On every plan, the free one included Dashboards do not depend on your plan; response targets are set with teams. [Compare plans](https://wyp.chat/en/pricing) ## Frequently asked questions ### What do WYP.chat dashboards measure? Conversation volume, first response time, replies on time, resolved conversations, each person’s work, channels, the AI agent, campaigns and audience. ### Can a team member see colleagues’ figures? No. Someone with the Member role has the “My day” view; the “Overview” view is for the owner, admins, viewers and supervisors, the latter limited to their own teams. ### Are the figures real time? The “Right now” block refreshes on every event, without reloading the page. The other blocks cover the period you choose. ### Can I export the data? Yes, to CSV, block by block. PDF export is coming soon. ## Which industries it suits The industries where this helps most, and why. ### [WhatsApp customer service software](https://wyp.chat/en/industries/customer-service) First response time and each person’s workload. ### [WhatsApp for estate agents](https://wyp.chat/en/industries/real-estate) Enquiries waiting for a reply, negotiator by negotiator. ### [WhatsApp for B2B services](https://wyp.chat/en/industries/b2b-services) Response time to leads, rep by rep. ## How to do it in WYP.chat Help centre articles that walk through each setting, screen by screen. - [Read the dashboard](https://wyp.chat/en/help/tableau-de-bord) - [Organise the team: teams, response times, quick replies, tags](https://wyp.chat/en/help/organiser-equipe) - [Every WYP.chat feature](https://wyp.chat/en/features) - [Every channel in the shared inbox](https://wyp.chat/en/channels) - [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides) - [The whole WYP.chat help centre](https://wyp.chat/en/help) **Guides** - [WhatsApp Business with multiple users](https://wyp.chat/en/guides/whatsapp-business-multiple-users) - [WhatsApp message pricing](https://wyp.chat/en/guides/whatsapp-message-pricing) - [WhatsApp auto reply](https://wyp.chat/en/guides/whatsapp-business-auto-reply) **See also** - [Shared inbox](https://wyp.chat/en/features/shared-inbox) - [Teamwork](https://wyp.chat/en/features/teamwork) - [Customer service](https://wyp.chat/en/industries/customer-service) - [Pricing](https://wyp.chat/en/pricing) --- Source: https://wyp.chat/en/features/dashboards · Updated on 11 October 2026