# A shared inbox for WhatsApp and your other channels > The WYP.chat shared inbox brings WhatsApp Business, Messenger, Instagram, website chat, email and Telegram together in one place. Your whole team replies from the same WhatsApp number, each with their own login: filters, statuses, search, assignment and internal notes. Unlimited users on every plan, including the free one. Sarah Lewis WhatsApp Today Hi, I would like a quote to redo my bathroom, about 6 m². When could you come round? · 09:12 09:12 Internal note · visible to the team only · **Emma:** Tom, you could pop by on Thursday: you’ll be in Headingley anyway. · 09:13 Tom Hi Sarah, thanks for the photos. I can come on Thursday at 10 am or Friday at 2 pm to measure up. · 09:14 Thursday at 10 is perfect. · 09:16 At a glance - One number, the whole team - Unlimited users - 6 channels - Search across messages - On desktop and mobile ## All your channels in one list Every message lands in the same inbox, with its channel shown: WhatsApp Business, Messenger, Instagram, website chat, email and Telegram. Someone who writes to you on several channels keeps a single record. [See channels and integrations](https://wyp.chat/en/integrations) - **WhatsApp on the official API**: Your business number is connected to Meta’s API; with [coexistence](https://wyp.chat/en/glossary#coexistence), it also stays in the WhatsApp Business app on your phone. - **Last message preview**: Each row shows the latest exchange (“You: …”, “Inès: …”), never an internal note. - **Previous conversations**: The contact panel lists their latest resolved conversations, on every channel you can see. ## Find any conversation with filters Filters and counters update in real time, so everyone sees straight away what is waiting for them. - **Filters**: My conversations, unassigned, all, by team, by number, by tag and by status. - **Four statuses**: Open, pending (waiting for the customer), resolved, and snoozed until a date. A new message reopens a resolved conversation. - **Search**: Across messages and contacts, limited to the conversations you are allowed to see. - **Keyboard**: J and K to move between conversations, R to reply, E to resolve, A to assign, ⌘K for everything else. ## Reply without stepping on each other’s toes Every conversation has an owner. When a colleague opens it or starts typing, you see it before you send anything. [Roles and teams: teamwork](https://wyp.chat/en/features/teamwork) - **Assign or take**: To a person or a team, in one click; “Take” for an unassigned conversation. - **Presence**: “Tom is replying” and “also viewing” prevent double replies. - **Internal notes and mentions**: On a different background, never sent to the customer; @name notifies your colleague. - **Automatic assignment Coming soon**: New conversations shared out between the available people in a team. ## A complete thread, within WhatsApp’s rules The thread shows everything that happened with the customer, and the reply box applies Meta’s [24-hour window](https://wyp.chat/en/glossary#fenetre-24h). [The 24-hour window explained](https://wyp.chat/en/glossary) - **Meta statuses**: Sent, delivered, read, or failed with a readable reason and “Retry”. - **Photos, documents, voice notes**: Voice notes play with their waveform and are transcribed when the AI agent is on. - **24-hour window**: Visible countdown; once it closes, only a Meta-[approved template](https://wyp.chat/en/glossary#modele) can be sent, with its variables. - **Quick replies and interactive messages**: Type “/” for a saved reply; buttons, lists and carousels go out in each channel’s own format. ## On desktop, on mobile and in Slack The inbox installs like an app on your phone, with notifications. [The Slack integration](https://wyp.chat/en/integrations/slack) - **Installable app**: List, thread, reply, camera photos, notes and assignment. On iPhone, notifications need the app to be added to the home screen. - **Notifications**: New assigned conversation, mention, reply from a customer you follow; email reminder of important unread notifications. - **Reply from Slack**: One Slack thread per conversation, replies sent to the customer in your name (Team and Pro plans). ## WhatsApp Business app or shared inbox? The free app is enough for one person. As soon as several people share the same number, the difference shows. | | WhatsApp Business app | WYP.chat shared inbox | | --- | --- | --- | | People on the number | 1 phone and 4 linked devices | Unlimited, each with their own login | | Who replies to whom | Nobody knows | One owner per conversation | | Notes between colleagues | No | Internal notes and mentions | | Instagram, Messenger, Telegram, email, website chat | Elsewhere | In the same list | | Search | On one phone | Across the whole team inbox | Linked devices: official WhatsApp help (see sources). You can use both: with coexistence, the number stays in the app. ## Get started in three steps 14-day trial, no card needed (Solo if you work alone, Pro as a team), then a free plan with no time limit. 1. **Create your workspace**: Sign up with an email address or a Google account, no card needed. 2. **Connect WhatsApp and your other channels**: Until Meta approves WYP.chat, our team connects your WhatsApp number with you. Instagram, Messenger, Telegram, email and website chat connect from the Channels screen. 3. **Invite your team**: By email, with a role for each person; everyone replies from the same inbox. Recommended plan ## Free to start, Team for several departments The Free plan includes the shared inbox and unlimited users (50 conversations a month). Teams linked to your numbers come with Team and Pro. [Compare plans](https://wyp.chat/en/pricing) ## Frequently asked questions ### What is a WhatsApp shared inbox? It is a tool where several people read and reply to messages on the same WhatsApp number, each with their own login. The number is connected to Meta’s WhatsApp Business API, which removes the app’s device limit. ### How many people can reply with WYP.chat? As many as you like: users are unlimited on every plan, including the free one. ### Can two colleagues reply to the same customer at the same time? Yes, but each sees the other first: the inbox shows who is viewing the conversation and who is typing, and every conversation has an owner. ### Can I keep the WhatsApp Business app on my phone? Yes. With Meta’s coexistence, the same number works in the app and in WYP.chat, and messages sent from the app appear in the thread. ### Does the inbox work on mobile? Yes, WYP.chat installs like an app on Android and iPhone, with notifications. On iPhone, add it to the home screen to receive them. ## Which industries it suits The industries where this helps most, and why. ### [WhatsApp for estate agents](https://wyp.chat/en/industries/real-estate) Every negotiator on the agency’s number, each enquiry with its owner. ### [WhatsApp customer service software](https://wyp.chat/en/industries/customer-service) Several numbers, teams and tracked response times. ### [WhatsApp for driving schools](https://wyp.chat/en/industries/driving-schools) Office staff and instructors share one WhatsApp. ### [WhatsApp for accountants and solicitors](https://wyp.chat/en/industries/professional-services) Each client assigned to the person handling their file. ## How to do it in WYP.chat Help centre articles that walk through each setting, screen by screen. - [Assign a conversation](https://wyp.chat/en/help/attribuer) - [Organise the team: teams, response times, quick replies, tags](https://wyp.chat/en/help/organiser-equipe) - [See who is replying to the customer](https://wyp.chat/en/help/qui-repond) - [Last message preview and previous conversations](https://wyp.chat/en/help/conversations-precedentes) - [Every WYP.chat feature](https://wyp.chat/en/features) - [Every channel in the shared inbox](https://wyp.chat/en/channels) - [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides) - [The whole WYP.chat help centre](https://wyp.chat/en/help) **Guides** - [WhatsApp Business with multiple users](https://wyp.chat/en/guides/whatsapp-business-multiple-users) - [Work and personal WhatsApp](https://wyp.chat/en/guides/separate-work-personal-whatsapp) - [Switch to WhatsApp Business](https://wyp.chat/en/guides/switch-whatsapp-to-whatsapp-business) **See also** - [Teamwork](https://wyp.chat/en/features/teamwork) - [Customer service](https://wyp.chat/en/industries/customer-service) - [Dashboards](https://wyp.chat/en/features/dashboards) - [WhatsApp Business API](https://wyp.chat/en/channels/whatsapp-business-api) - [Pricing](https://wyp.chat/en/pricing) ## Sources 1. WhatsApp Help, linked devices: [faq.whatsapp.com/647349420360876](https://faq.whatsapp.com/647349420360876) 2. Meta, coexistence with the WhatsApp Business app: [developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/onboarding-business-app-users/](https://developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/onboarding-business-app-users/) Pages checked on 10 October 2026. --- Source: https://wyp.chat/en/features/shared-inbox · Updated on 11 October 2026