# Teamwork on WhatsApp Business

> In WYP.chat, the whole team replies from the same inbox, each person with their own login: five roles, teams linked to your numbers, conversation assignment, internal notes with mentions and tracked response times. Unlimited users on every plan.

At a glance

- Unlimited users
- 5 roles
- Teams per number
- Internal notes and mentions
- Response times

## Five roles, permissions checked on every action

Every member has a role. Permissions are checked by the server on every action, not just hidden on screen. Two-factor authentication is required for the owner, admins and supervisors.

- **Owner**: Creates the workspace, manages the subscription and connects numbers. Full access.
- **Admin**: Manages members, teams, templates and settings. Not billing.
- **Supervisor**: Looks after the members of their teams (membership, availability, reassignment) and prepares templates, campaigns and scenarios for an admin to approve.
- **Member**: Replies to conversations on their teams’ numbers.
- **Viewer**: Reads without replying, for a manager or an auditor for example.

## Teams linked to your numbers

Create your teams (Sales, Support, Manchester office…) and link each number to one or more of them. Someone with the Member role only sees their teams’ conversations, unless an admin turns on workspace-wide visibility.

- **Visibility**: By team for the Member role; the whole workspace for the owner, admins and viewers.
- **Supervisor**: Sees their teams and members, and only their figures in the dashboards.
- **Availability**: Each team member is available or away; a supervisor can set them as away.

## Assign, take over, never reply twice

A conversation can be assigned to a team member or a team, reassigned, or taken in one click (“Assign to me”). Every assignment and status change shows in the thread.

- **Presence**: “Sophie is replying” and “Sophie is also viewing”: you can see who is on the conversation.
- **Statuses**: Open, pending, snoozed, resolved: the inbox sorts itself.
- **Notifications**: New assigned conversation, mention, customer reply: in the browser, on the phone and as an email reminder.

## Internal notes and mentions

An internal note is written in the conversation, on a different background, and is never sent to the customer. Mention a colleague with @: they get notified and find the context without forwarded messages.

- **Quick replies**: Personal or shared with the team, inserted with “/” in the reply box.
- **Labels**: To sort conversations and contacts, and filter the inbox.
- **Contact card**: Details, stage, contact notes and history, shared by the whole team.

## Response times you can track

Set a first-response target and a resolution target, per team or per number, taking your opening hours into account. Before the deadline, the assigned person is alerted; after it, the team’s managers are notified.

- **Inbox**: A marker flags conversations close to or past the deadline; a filter lists the overdue ones.
- **Dashboards**: Median first-response time and conversations handled per person, compared with the previous period.

## The same price for 5, 10 or 20 people

WYP.chat is priced per workspace, not per user: invite the whole team, seasonal staff and cover included, without changing plan. The Free plan includes unlimited users too.

[Pricing](https://wyp.chat/en/pricing)

- **Invitations**: By email, with the chosen role; someone who leaves is removed in one click.
- **Audit log**: Sensitive actions (roles, numbers, exports) are logged and cannot be deleted.

## Still sharing one phone?

If your team shares the WhatsApp Business app, our guide compares the options (linked devices, app, API) and their limits.

[Read the guide to WhatsApp Business with multiple users](https://wyp.chat/en/guides/whatsapp-business-multiple-users)

## Which industries it suits

The industries where this helps most, and why.

### [WhatsApp customer service software](https://wyp.chat/en/industries/customer-service)

Supervisors, teams per number and escalation of late replies.

### [WhatsApp for accountants and solicitors](https://wyp.chat/en/industries/professional-services)

Each person only sees their team’s conversations, and sensitive actions are logged.

### [WhatsApp for tradespeople](https://wyp.chat/en/industries/trades)

Office and site teams reply without passing a phone around.

### [WhatsApp ordering for restaurants](https://wyp.chat/en/industries/restaurants)

The whole team on one number, with internal notes on each order.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [Invite your team](https://wyp.chat/en/help/inviter)
- [Organise the team: teams, response times, quick replies, tags](https://wyp.chat/en/help/organiser-equipe)
- [Assign a conversation](https://wyp.chat/en/help/attribuer)
- [Turn on two-factor authentication](https://wyp.chat/en/help/double-authentification)

- [Every WYP.chat feature](https://wyp.chat/en/features)
- [Every channel in the shared inbox](https://wyp.chat/en/channels)
- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

**See also**

- [Shared inbox](https://wyp.chat/en/features/shared-inbox)
- [Dashboards](https://wyp.chat/en/features/dashboards)
- [Customer service](https://wyp.chat/en/industries/customer-service)
- [WhatsApp CRM](https://wyp.chat/en/features/whatsapp-crm)
- [Security](https://wyp.chat/en/security)
- [Pricing](https://wyp.chat/en/pricing)
- [What’s new](https://wyp.chat/en/changelog)

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Source: https://wyp.chat/en/features/teamwork · Updated on 11 October 2026