# Automate WhatsApp Business with scenarios

> WYP.chat scenarios automate WhatsApp Business without code: a trigger (new message, order, delivery date…), then steps that send, ask a button question, wait or hand over to your team. 18 ready-made scenarios in the gallery, adapted to each channel and to the 24-hour window.

At a glance

- 18 ready-made scenarios
- Visual editor
- Buttons and lists
- 24-hour window respected
- Stops when a person replies

## What starts a scenario

A scenario starts on an event in a conversation, an order or the calendar.

- **Conversation**: Message received with keywords, new conversation, reopened conversation, Click to WhatsApp ad.
- **Orders and proposals**: Order received, confirmed or delivered; proposal sent, accepted or to be changed.
- **Contact**: Tag added, stage change, or started by hand by a team member.
- **Dates**: A few days before or after delivery, at a set time; no order or message for a number of days; every week for a segment.
- **Started by the agent**: The AI agent starts the scenario when it recognises a booking request, an order or a question.
- **Call from another tool Coming soon**: Started by an external service.

## The steps

The tree arranges itself: add a block on an output and WYP.chat places what follows.

- **Send and ask**: Text, buttons or a list; the customer’s answer picks the branch, “Other reply” and “No reply” included.
- **Wait and check**: A delay, opening hours, the delivery date, a reply or an order; AND / OR conditions and A/B tests.
- **Act**: Tag, contact stage, assignment, note, notify a member, field, marketing consent, order confirmation.
- **Hand over**: To the team, or to another scenario.
- **Ask the agent**: The AI agent answers the customer, sorts their reply into your choices or drafts a reply for the team. When it is unsure, the conversation goes to the team.
- **Call an external service Coming soon**: Step shown in the editor, not active yet.

## Ready-made scenarios: customer service

Install one from the gallery, set the “To complete” points, test it, switch it on.

- **Welcome and routing**: New conversation: a button question, then the right team.
- **Missed call**: Missed call on your phone system: a WhatsApp message invites the customer to write.
- **Outside opening hours**: Instant reply with the reopening time, reminder to the team at opening.
- **Appointment reminder**: The day before at 6 pm, with “I confirm” and “Change” (Calendly, Cal.com).
- **Order received**: Instant acknowledgement, alert if the order is not confirmed within 1 h (B2B distribution).
- **Delivery reminder**: The day before at 5 pm: summary with “OK” and “Change” (B2B distribution).

## Ready-made scenarios: sell

Install one from the gallery, set the “To complete” points, test it, switch it on.

- **Follow-up without reply**: The customer has not replied for 24 h: one follow-up, then close.
- **Appointment booking**: Keyword “appointment”: link to your free slots (Google Calendar, Calendly or Cal.com).
- **Welcome after an ad**: Contact who came from a Click-to-WhatsApp ad.
- **Proposal without reply**: 48 h without reply: follow-up, then a note for the sales rep (B2B distribution).
- **Table booking**: Keyword “book”: party size, then the team confirms the day and time (Restaurant).
- **New arrivals and item hold**: Keyword “new”: hold an item, or consent to hear about new arrivals (Retail).
- **Quote follow-up**: 3 days without a reply to the quote: one follow-up, then a note for the team (Agency).

## Ready-made scenarios: retain

Install one from the gallery, set the “To complete” points, test it, switch it on.

- **Review after resolution**: A rating from 1 to 5; Google listing link if 4 or 5.
- **Marketing consent**: Consent request with buttons, answer recorded in the history.
- **Inactive customer**: 60 days without contact: a re-engagement message (contacts who [opted in](https://wyp.chat/en/glossary#opt-in)).
- **Inactive restaurant**: 30 days without an order: your latest news (with consent) (B2B distribution, contacts who opted in).
- **Follow-up after a session**: After the appointment: a button question, the team or the booking link (Appointment services).

## WhatsApp’s rules, applied for you

A scenario cannot do anything a team member would not be allowed to do.

[24-hour window and templates: the glossary](https://wyp.chat/en/glossary)

- **24-hour window**: After 24 hours without a customer message, the scenario sends a Meta-[approved template](https://wyp.chat/en/glossary#modele), hands over to the team or sends nothing, as you choose.
- **A person replies, the scenario stops**: Adjustable; it also stops when the customer sends STOP, or by hand.
- **Marketing**: A marketing scenario only reaches contacts who opted in.
- **Frequency and conflicts**: Once, every time or every N days; if another scenario is running, skip or wait for its turn.

## One scenario on every channel

The message goes out in the best format the customer’s channel offers.

- **WhatsApp**: Buttons, lists, carousels and link buttons.
- **Messenger and Instagram**: Buttons and lists become quick replies.
- **Telegram**: Buttons become Telegram buttons.
- **Website chat**: Buttons under the message, in the bubble.
- **Email**: Text with a numbered list; a reply of “2” is recognised.

## Test a scenario before switching it on

Every scenario is tested before it goes live, and everyone can see what is running.

- **Simulator**: Walk through the scenario step by step, playing the customer; waits are skipped.
- **Real test send from the simulator Coming soon**: The simulator stays in the browser.
- **Roles**: A supervisor prepares and requests activation, an admin switches it on; a team member sees the running scenario on the contact panel and can stop it.
- **In the inbox**: Messages sent by a scenario are marked “Scenario” in the thread.

## Scenarios and plans

Gallery scenarios, building from scratch and marketing scenarios on every plan: automated messages included with a subscription, 2 credits per message on the Free plan.

| Plan | Ready-made scenarios | Build from scratch | Marketing scenarios |
| --- | --- | --- | --- |
| Free | With credits | With credits | With credits |
| Solo | Yes | Yes | Yes |
| Team | Yes | Yes | Yes |
| Pro | Yes | Yes | Yes |

Features read from the app’s plans.

## Your first scenario in three steps

Start from the gallery: the button welcome menu and the no-reply follow-up are the simplest.

1. **Install a ready-made scenario**: Automation › Scenarios › Gallery: filter by goal, industry or channel, then install.
2. **Complete and test it**: Fill in the points marked “To complete” (team, Meta-approved template), then play the journey in the simulator.
3. **Switch it on**: An admin activates it; messages go out from the next trigger.

Recommended plan

## Scenarios on every plan, included from Solo

Ready-made scenarios, building from scratch and marketing scenarios on every plan: automated messages included with a subscription, 2 credits per message on the Free plan.

[Compare plans](https://wyp.chat/en/pricing)

## Frequently asked questions

### What is a WhatsApp scenario?

It is an automated journey: a trigger, such as a new message or an order, then steps that send messages, ask button questions, wait or hand the conversation to your team.

### Do I need to code?

No. The editor is visual and arranges the blocks for you, and the gallery offers scenarios ready to install.

### Can a scenario message a customer after 24 hours?

Only with a Meta-approved template, just like your team. Otherwise it hands the conversation to the team or sends nothing: you decide.

### How is it different from the WhatsApp Business app’s away message?

The app sends a greeting or away message and quick replies. A scenario chains several steps, reads the customer’s answer, waits, and also works on Instagram, Messenger, Telegram, email and website chat.

### Which plan do I need?

Ready-made scenarios, building from scratch and marketing scenarios on every plan: automated messages included with a subscription, 2 credits per message on the Free plan.

## Which industries it suits

The industries where this helps most, and why.

### [WhatsApp for driving schools](https://wyp.chat/en/industries/driving-schools)

A test reminder with reply buttons.

### [WhatsApp for garages](https://wyp.chat/en/industries/auto-repair)

A label added by the workshop tells the customer the car is ready.

### [WhatsApp for hair and beauty salons](https://wyp.chat/en/industries/hair-beauty)

The booking link sent automatically, then a review request after the visit.

### [WhatsApp for clinic front desks](https://wyp.chat/en/industries/clinics)

A welcome scenario answers every new conversation: appointments and practical details only.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [Create a scenario](https://wyp.chat/en/help/creer-workflow)
- [Follow and edit an active scenario](https://wyp.chat/en/help/suivre-workflow)
- [Send an interactive message (buttons, list, carousel, products)](https://wyp.chat/en/help/boutons-listes)

- [Every WYP.chat feature](https://wyp.chat/en/features)
- [Every channel in the shared inbox](https://wyp.chat/en/channels)
- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

**Guides**

- [WhatsApp auto reply](https://wyp.chat/en/guides/whatsapp-business-auto-reply)
- [WhatsApp Business catalog](https://wyp.chat/en/guides/whatsapp-business-catalog)
- [WhatsApp message pricing](https://wyp.chat/en/guides/whatsapp-message-pricing)

**See also**

- [WhatsApp campaigns](https://wyp.chat/en/features/whatsapp-campaigns)
- [WhatsApp CRM](https://wyp.chat/en/features/whatsapp-crm)
- [Shared inbox](https://wyp.chat/en/features/shared-inbox)
- [Restaurants](https://wyp.chat/en/industries/restaurants)
- [Pricing](https://wyp.chat/en/pricing)

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Source: https://wyp.chat/en/features/workflows · Updated on 11 October 2026