# Get alerts in Slack

> WYP.chat sends its alerts to Slack: new conversation, response time almost exceeded, assignment, channel health. Each alert contains a link that opens the conversation in WYP.chat, handy if your team lives in Slack.

## Steps

1. Open **Settings › Channels**, scroll down to the **Integrations** section and click the **Slack** card (integrations are listed alphabetically: Google Calendar, Meet and Contacts, then Slack; those not available yet are on the **Coming soon:** line, with **Notify me**). You land in **Settings › Workspace and members**, in the **Slack** section.

2. Click **Connect Slack**, choose your Slack workspace and authorise the WYP.chat app. Back in WYP.chat, the section shows the connected Slack workspace.
3. Choose the **Default channel**: it receives every alert, except those of a team that has its own channel.
4. In **Channel per team**, give each team a channel if needed: a conversation’s alerts go to its team’s channel.

5. Tick the **Alerts sent**: **New conversation**, **Every customer message**, **Response time**, **Assignments and mentions** (as a direct message to each member, matched by their email in Slack), **Channel health**. **Every customer message** is unticked by default.
6. Click **Save**, then **Send a test message** to check.

**Good to know** For a private channel, invite the app first: type `/invite @WYP.chat` in that channel. By default, the alert does not copy the customer’s text into Slack: tick **Include an excerpt of the customer’s message** if you want it. To reply to customers straight from Slack, see the “Reply from Slack” article: when Slack threads are on, they replace the **New conversation** and **Every customer message** alerts. If Slack removes WYP.chat’s access, the button becomes **Reconnect Slack**. Only owners and administrators can connect Slack, on the Team or Pro plan (or during the Pro trial).

## Related articles

- [Reply from Slack](https://wyp.chat/en/help/repondre-depuis-slack) Reply to customers from Slack: each conversation gets a thread where you read, reply, take or resolve it, on WhatsApp, Instagram, Messenger or email.
- [Organise the team: teams, response times, quick replies, tags](https://wyp.chat/en/help/organiser-equipe) Teams share out the conversations, response times prevent anything being forgotten, and quick replies and tags save everyone time.
- [Install WYP.chat on your phone and get notifications](https://wyp.chat/en/help/installer-application) Install WYP.chat on iPhone or Android without an app store, then turn on notifications to be alerted to every new message, even when your phone is locked.

**Learn more**

- [WhatsApp and your customers in Slack](https://wyp.chat/en/integrations/slack)
- [A shared inbox for WhatsApp and your other channels](https://wyp.chat/en/features/shared-inbox)
- [Teamwork on WhatsApp Business](https://wyp.chat/en/features/teamwork)

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Source: https://wyp.chat/en/help/alertes-slack · Updated on 11 October 2026