# Receive and confirm an order

> Your customers order through the WhatsApp cart, by message or by voice message: each order becomes a clear record, counted in boxes, with its delivery date.

## Steps

1. A WhatsApp cart arrives: the order is created on its own as **To approve** and appears as a card in the thread.
2. An order written or dictated: in the conversation, click **Order** in the reply box, then **Read the customer’s messages**. Your AI agent prepares the lines from the latest messages, voice messages included. AI must be available on your workspace.
3. Always read it through: a quantity in units is rounded up to the next box, and flagged; a product that cannot be found is listed separately. Adjust with the product search and the box buttons.
4. **Same order as last time** copies the lines of the previous order in one click.
5. Choose the **Delivery** date, a **Discount (%)** or a note if needed, then **Confirm and prepare the message**: the summary, in the customer’s language, is filled in for you in your reply. Send it.

6. To get paid, open the saved order: the **Payment link** field uses the workspace’s **Default payment link** or a link of its own. Click **Send the payment link**: the customer receives a button to pay.
7. Follow everything in **Sales › Orders**: the list, which you can filter by status, and **Production** (boxes to prepare per product and per delivery day, for confirmed and in-preparation orders, **Export as CSV**).

**Good to know** A delivered or cancelled order can no longer be changed. Entering an order and reading a message work on every channel. The summary goes out in your reply: on WhatsApp, the customer must have written to you in the last 24 hours. Someone with the Member role sees the orders from the conversations they can see and the ones they created. **Production** is for the owner, administrators and viewers. The default payment link is set in **Settings › Workspace and members**, **Workspace** section.

## Related articles

- [Import your product base](https://wyp.chat/en/help/importer-produits) Import your price list once: your products are then used for orders, proposals, product messages and the WhatsApp catalogue.
- [Send a proposal to accept](https://wyp.chat/en/help/propositions) Prepare a proposal (products, discount, delivery, validity): the customer accepts it with a button, and the order confirms itself.
- [Send an interactive message (buttons, list, carousel, products)](https://wyp.chat/en/help/boutons-listes) An interactive message lets the customer reply with a single tap: a button, a list row, a carousel card.

**Learn more**

- [WhatsApp ordering for wholesalers and distributors](https://wyp.chat/en/industries/wholesalers)
- [WhatsApp orders for your restaurant, without missing one](https://wyp.chat/en/industries/restaurants)
- [WhatsApp for your online shop: orders, tracking and support as a team](https://wyp.chat/en/industries/ecommerce)

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Source: https://wyp.chat/en/help/commandes-whatsapp · Updated on 12 October 2026