# Connect Messenger, Instagram and your email address

> Messages from your Facebook Page and your Instagram business account arrive in the same inbox as WhatsApp, and so do emails to your contact address, which you forward to WYP.chat. You reply from WYP.chat, on the customer’s channel.

## Steps

1. Open **Settings › Channels** and click **Add a channel**: the page scrolls down to the channel cards. Only the channels you can connect today have a card. The others are on the **Coming soon:** line below: click **Notify me**, then the ones you are waiting for.

2. For Messenger or Instagram: click the **Messenger** (or **Instagram**) card. The **Messenger or Instagram** form opens below the cards.
3. In **Channel to connect**, choose **Messenger** or **Instagram**. Enter the **Facebook Page ID** (Facebook Page › About › Page transparency, or Business settings › Pages).
4. Paste the **Access token (system user)**. You create it in Meta Business settings, under System users: give this user access to the Page with messaging permissions, then generate the token. Add an **Internal channel name (optional)** and click **Connect**.

5. Instagram goes through the Page: the account must be a business account linked to that Page. Once Messenger is connected, open its row in **Connected** and click **Connect the linked Instagram account**.
6. For email: click the **Email** card. Enter the **Name shown to customers** (for example your shop’s name), then click **Create the address**.
7. Copy the **Receiving address** with **Copy the address**. With your email provider (Gmail, Microsoft 365, OVH…), forward your contact address to it.

8. Send yourself a test message: it appears in the inbox. Your replies go out under the name you chose, and customers’ replies come back into WYP.chat.
9. Next to each reply sent by email, a double tick (**Delivered**) shows that the customer’s mail server accepted it; if it failed, the thread gives the reason. To send your replies from your own address (hello@your-business.com), follow [Send from your own email address](https://wyp.chat/en/help/envoyer-depuis-votre-adresse).

**Good to know** Messenger and Instagram have no templates: after 24 hours without a message from the customer, wait for them to write to you. Meta does not pass on a phone number or an email address: ask for them in the conversation if needed. If access expires, the channel row shows “Access to this channel has expired: reconnect it.”; fill in the form again with the same Page ID. An email address that doesn’t exist, or whose owner reported one of your emails as spam, is suspended: nothing more is sent to it, and the contact card explains why (**Lift the suspension** button once the address is corrected). Connecting a channel is reserved for the owner and the administrators. A customer who uses several channels can be grouped into a single record (see [Group a customer who uses several channels](https://wyp.chat/en/help/doublons)).

## How the email channel works

**Good to know** The email channel works by forwarding: your email provider forwards the emails sent to your contact address to WYP.chat’s receiving address, and you reply from WYP.chat. WYP.chat only sees the forwarded emails: it does not see the rest of your mailbox or the emails you send from your usual mailbox, and replies sent from WYP.chat are not copied to your Sent folder. There is no direct connection to a Gmail or Outlook mailbox: forwarding works with any email provider (Gmail, Microsoft 365, OVH, Infomaniak and so on). Your replies go out from a WYP.chat address, then from your own address once your domain name is verified; either way, your customers’ replies come back into WYP.chat.

**Learn more**

- [Answering your Facebook Page’s Messenger messages as a team](https://wyp.chat/en/channels/messenger)
- [Answering Instagram messages as a team](https://wyp.chat/en/channels/instagram)
- [A shared email inbox, alongside your WhatsApp messages](https://wyp.chat/en/channels/email)

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Source: https://wyp.chat/en/help/connecter-messenger-instagram-email · Updated on 12 October 2026