# Connect Ringover to WYP.chat

> To connect Ringover, create an API key in Ringover and paste it in **Settings › Workspace and members**, **Ringover** section: WYP.chat checks it and subscribes to your calls itself. Every call (incoming, outgoing, missed, voicemail) then shows up in the customer’s WhatsApp conversation, with its duration, the team member who answered and the number.

## Steps

1. In Ringover, open **Developer › API Keys** and click **Create an API key**. Choose the key’s user.
2. Tick **Calls** (Read and Write) and **Users** (Read). Turn on **Monitoring**: WYP.chat then sees the whole team’s calls and everyone calls back from their own number.
3. In WYP.chat, open **Settings › Workspace and members**, **Ringover** section (or the **Ringover** card in **Settings › Channels**, **Integrations** section). Paste the key in **Ringover API key**, choose the **Region of your Ringover account** (Europe or United States), then click **Connect Ringover**.
4. Check the **Ringover users** list: each user is **linked** to a team member with the same email address, confirmed in WYP.chat. After a change in Ringover, click **Refresh users**. If the key lacks the **Users** (Read) right, a message says so: calls keep arriving.
5. In a conversation, the **Call back** button (phone, top right) rings the device chosen in **Ring**, then Ringover calls the customer. Only the numbers Ringover marks as usable for calling are used to call back.
6. To listen to a recorded call, click **Listen** on the call line. When Ringover provides the call summary, it arrives as a **Call summary** internal note, which your AI agent also reads.

**Good to know** Only owners and admins connect Ringover, on the Team or Pro plan (or during the Pro trial). According to Ringover, its API is only available on its Business plans and above. The key is stored encrypted and never shown again. The recording stays with Ringover: WYP.chat does not copy it, every playback is written to the audit log and the Viewer role cannot listen. Calls, summaries and permissions given on the phone menu are deleted after 6 months. Ringover charges forwarding fees for calls started with **Call back**. If Ringover refuses the key (deleted or revoked), the section shows **Reconnect Ringover**: paste a new key, the address and the call log are kept. If only a right is missing, the message names it and the connection stays in place. Ringover limits the number of requests per second: if a message asks you to try again in a minute, nothing is lost. A call that Ringover did not pass on to WYP.chat (brief outage) is caught up within 10 minutes. **Disconnect Ringover** removes the subscription in Ringover.

## Related articles

- [Missed call: reply on WhatsApp](https://wyp.chat/en/help/appel-manque-whatsapp) Two minutes after a missed call, WYP.chat sends the customer a WhatsApp message inviting them to write, unless your team has called them back.
- [Get alerts in Slack](https://wyp.chat/en/help/alertes-slack) WYP.chat sends its alerts to Slack: new conversation, response time almost exceeded, assignment, channel health.
- [Organise the team: teams, response times, quick replies, tags](https://wyp.chat/en/help/organiser-equipe) Teams share out the conversations, response times prevent anything being forgotten, and quick replies and tags save everyone time.

**Learn more**

- [Ringover and WhatsApp: turn every missed call into a conversation](https://wyp.chat/en/integrations/ringover)
- [A shared inbox for WhatsApp and your other channels](https://wyp.chat/en/features/shared-inbox)
- [Teamwork on WhatsApp Business](https://wyp.chat/en/features/teamwork)

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Source: https://wyp.chat/en/help/connecter-ringover · Updated on 16 October 2026