# Last message preview and previous conversations

> The conversation list in **Messages** shows the start of the last message of each conversation. The contact record brings back their past exchanges.

## In the list

- Each row shows the last message received or sent: text, email subject, caption or file name. Without text, its type: “Photo”, “Voice message”…
- A team reply starts with “You:”, with its author’s first name, or with “Your AI agent:”.
- Internal notes and suggestions from your AI agent never appear there.

## In the contact record

The **Previous conversations** section lists the last 5 resolved exchanges with this person, across all their channels. Each one shows the customer’s first message and who resolved it: **Resolved by …**, or **Resolved** when it was resolved automatically. An exchange on another channel opens in one click.

**Good to know** You only see the conversations you have access to: someone with the Member role does not see those of another team. The current exchange is not in the list.

## Related articles

- [Group a customer who uses several channels](https://wyp.chat/en/help/doublons) WYP.chat groups a customer who writes on WhatsApp, Instagram and by email into one record: shared name, tags and notes, conversations kept per channel.
- [Assign a conversation](https://wyp.chat/en/help/attribuer) Assign each conversation to a person and a team: everyone knows who is replying.

**Learn more**

- [A shared inbox for WhatsApp and your other channels](https://wyp.chat/en/features/shared-inbox)
- [Teamwork on WhatsApp Business](https://wyp.chat/en/features/teamwork)

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Source: https://wyp.chat/en/help/conversations-precedentes · Updated on 12 October 2026