# Message retention period

> WYP.chat keeps your workspace’s messages for 24 months by default, then deletes them automatically. The owner and admins can shorten this to 12 or 6 months in **Settings**, **Workspace and members** tab, **Message retention** section. A shorter period limits the personal data you keep, as the GDPR requires.

## Steps

1. Open **Settings**, **Workspace and members** tab, then the **Message retention** section. Two-factor authentication must be on for your account.
2. In **Keep messages for**, choose **6 months**, **12 months** or **24 months (default)**.
3. If you shorten the period, a box shows how many messages are affected, for example “Switching to 6 months will delete about 1,200 messages older than 11/04/2026”. Click **Confirm the reduction**, or **Cancel**.
4. If you lengthen the period, it is saved right away: nothing is deleted.

## What is deleted

After the chosen period, based on the date of each message:

- messages received and sent, on every channel;
- their files: photos, voice notes, videos and documents;
- voice note transcripts, internal notes, your AI agent’s suggestions and summaries, and thread events;
- conversations left empty, with their tags and notifications.

## What is kept

- contacts and their profiles;
- records of permission for offers (given and withdrawn);
- refusals: STOP and blocked contacts, even after a contact is deleted (see [how to delete contacts](https://wyp.chat/en/help/supprimer-contacts));
- the audit log, which cannot be edited or erased;
- orders, and campaign figures (sent, read, replies), without the text of the messages.

## 7-day delay

After a reduction, nothing is deleted right away: the previous period still applies for 7 days. The date of the first deletion is shown in the section, and you can change your mind until then. Deletion then runs in batches, without slowing the app down.

**Good to know** Every change of period is recorded in the **Audit log**, with the old and new values and who made it. Each deletion run also leaves a summary there: number of messages, files and conversations deleted, without any content. To protect this setting, [turn on two-factor authentication](https://wyp.chat/en/help/double-authentification).

## Related articles

- [Delete contacts](https://wyp.chat/en/help/supprimer-contacts) You can delete one contact, a selection, or every contact in the workspace. Only the owner and admins can do it.
- [Turn on two-factor authentication](https://wyp.chat/en/help/double-authentification) Two-factor authentication protects your account: as well as your password, a six-digit code is requested when you sign in.

**Learn more**

- [Security and data protection](https://wyp.chat/en/security)
- [WYP.chat pricing](https://wyp.chat/en/pricing)

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Source: https://wyp.chat/en/help/duree-conservation-messages · Updated on 11 October 2026