# Import your contacts and their permission for offers

> The **Contacts** screen brings together all your contacts, whether they come from a conversation or a file. Their permission for offers decides who can receive a campaign.

## Steps

1. Open **Contacts** and click **Import**, then choose your CSV file (one row per contact, with a header row).
2. Check the column for each header: phone, full name, first name, last name, email, company, city, tags. Give the country for numbers written without a country code. If needed, tick **Complete contacts you already have (name, email, company, city)** and choose a **Label to add to everyone**.

3. In the **Permission for offers** step, say whether these contacts agreed to receive your marketing messages. If they did, say how, describe how you got their permission and tick the attestation.

4. Click **Import**. The summary shows the contacts created, the contacts updated and the rows skipped, with the reason.
5. Filter the list (tag, stage, channel, country, **Permission for offers**), then click **Save as segment** to reuse this audience.

**Good to know** A contact who replies STOP, or turns off your offers in WhatsApp, is opted out. Neither an import nor the team can opt them back in: only the customer can, with a START message, by turning your messages back on in WhatsApp, or through a sign-up entry point after a written STOP. A contact deleted then imported again keeps their STOP and their block. Every change of permission stays visible in their record. Only the owner and administrators import contacts and save segments. To collect permission without a file, see [Entry points](https://wyp.chat/en/help/points-entree).

## Related articles

- [Send a WhatsApp campaign](https://wyp.chat/en/help/lancer-campagne) A campaign sends an approved template to the contacts in a segment. Replies arrive in the inbox, like a normal conversation.
- [Send an automatic message](https://wyp.chat/en/help/envois-automatiques) Send a WhatsApp template automatically when a contact gets a tag or reaches a stage, straight away or after a delay, and only once per contact.
- [WhatsApp links and QR codes: entry points](https://wyp.chat/en/help/points-entree) An entry point is a link or a QR code for one medium: shop window, till, flyer, business card, social media, website.
- [Delete contacts](https://wyp.chat/en/help/supprimer-contacts) You can delete one contact, a selection, or every contact in the workspace. Only the owner and admins can do it.

**Learn more**

- [The WhatsApp CRM for small businesses](https://wyp.chat/en/features/whatsapp-crm)
- [WhatsApp campaigns for small businesses](https://wyp.chat/en/features/whatsapp-campaigns)

---

Source: https://wyp.chat/en/help/importer-contacts · Updated on 12 October 2026