# Request the SnapCall set-up

> SnapCall is available with WYP.chat as a **set-up guided by WYP**: there is nothing to connect in the settings. You write to us, we set SnapCall up with you alongside WYP.chat, and your team then sends the guided-capture link from the customer’s conversation.

## Steps

1. Open **Channels**, **Integrations** section, the **SnapCall** card (“Available · set up with WYP”) and click **Request the set-up**: the SnapCall page of the website opens in a new tab.
2. On that page, click **Request the set-up**: a pre-filled WhatsApp message reaches us. Tell us which claims you receive (damaged product, order not as expected, warranty).
3. Together we list, for each type of claim, the evidence expected and the decision rule: replacement, credit, refund, or hand-over to your team.
4. We set SnapCall up and configure the guided-capture link and the confidence threshold with you: below that threshold, someone on your team decides.
5. In WYP.chat, save the capture link as a **quick reply** (type `/` in the message box to find it). When a customer writes in with a claim, a team member sends the link in two clicks.
6. The customer opens the link on their phone, with nothing to install, and follows the steps. Read the result in SnapCall, then reply to the customer in the conversation with the decision.

**Good to know** There is no technical connection between WYP.chat and SnapCall: today your team sends the link and copies the decision into the thread. A direct connection is planned with SnapCall’s API, which SnapCall announces with no date. The photos and videos from a capture are kept by SnapCall, not by WYP.chat. SnapCall sets its own price, which we settle with you when you make the request.

## Related articles

- [Assign a conversation](https://wyp.chat/en/help/attribuer) Assign each conversation to a person and a team: everyone knows who is replying.
- [Why a file you received was refused](https://wyp.chat/en/help/fichiers-refuses) WYP.chat checks every file it receives: blocked apps, type not accepted, file too large or altered. Here is each reason a file is refused and what to do.
- [Organise the team: teams, response times, quick replies, tags](https://wyp.chat/en/help/organiser-equipe) Teams share out the conversations, response times prevent anything being forgotten, and quick replies and tags save everyone time.

**Learn more**

- [SnapCall with WYP.chat: claims with evidence, from WhatsApp to a decision](https://wyp.chat/en/integrations/snapcall)
- [A shared inbox for WhatsApp and your other channels](https://wyp.chat/en/features/shared-inbox)
- [Teamwork on WhatsApp Business](https://wyp.chat/en/features/teamwork)

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Source: https://wyp.chat/en/help/mise-en-place-snapcall · Updated on 12 October 2026