# WhatsApp links and QR codes: entry points

> An entry point is a link or a QR code for one medium: shop window, till, flyer, business card, social media, website. The customer scans it, WhatsApp opens with a message already written, and they send it. You know where they came from. If they sign up for your offers, their permission is recorded with its proof, without any paid message.

## Create an entry point

1. Open **Contacts** and click **Entry points**. Another way: **Settings › Entry points**.
2. Click **New entry point**.
3. **Medium and number**: enter a **Name** (for example “High Street window”), choose the **Medium** and the **WhatsApp number**.
4. **Goal and message**: choose **Conversation** to know where your customers come from, with a **Prefilled message** of 120 characters at most. Choose **Offers sign-up** to collect their permission: the message then contains a fixed wording, “Hi, I’d like to receive …'s offers on WhatsApp.”, with the **Business name in the wording**.

Choose **Form on your website** to add a WhatsApp consent form: name, number, a choice of channel and a separate offers box, then confirmed in WhatsApp (see [WhatsApp consent form on your website](https://wyp.chat/en/help/formulaire-accord-whatsapp)).

5. If needed, choose a **Tag added to the contact**: it can trigger an automatic message or a scenario.
6. **Language and output**: choose the **Message language**. Keep **Reply automatically to confirm the permission** if the customer should get a confirmation. Click **Create entry point**.
7. On the entry point’s page, copy the **Branded link** or download the **QR code** as PNG or SVG. Scan it with your phone, or click **Test (not counted)**.

## When the customer writes

- Their message ends with a “Ref. …” line that WYP.chat recognises, then hides. The conversation shows **Source: …**, and **See the original message** shows the full text.
- The one exception is the **Website chat** entry point created by the bubble: its message has no reference, it is recognised by its sentence (see [Start the conversation on WhatsApp from your website chat](https://wyp.chat/en/help/demarrer-sur-whatsapp)).
- The chosen tag is added to the contact.
- For a sign-up, if the wording is sent unchanged, their permission is recorded. The customer receives: “Done, you’ll receive …'s offers on WhatsApp. To stop, reply STOP at any time.” If they changed the wording, no permission is recorded and a note says so in the conversation.
- In the contact record, **See the proof** shows what the customer sent, when and through which entry point. You can export it as JSON or text.

## Follow the results

The list compares entry points: opens, conversations, permissions. An entry point’s page gives its **Statistics** over 30, 90 or 365 days: permission rate, edited wordings, unsubscribes, contacts who became customers, and **Opens by route**: one line per route (**QR code**, **Computer (WhatsApp)**, **WhatsApp Web**, **App**, **Phone**, **Direct link**), adding up to the total number of opens. A printed QR code or a shared link counts as **Direct link**; the other routes come from the website chat (see [Start the conversation on WhatsApp from your website chat](https://wyp.chat/en/help/demarrer-sur-whatsapp)). **See contacts who came from this point** opens the filtered list. In **Contacts**, the **Permission via** and **Came from** filters work for segments too.

**Good to know** The branded link counts opens (bots excluded) and its text can change without reprinting. The **Direct WhatsApp link, no redirect** option works even without WYP.chat, but no longer counts opens and fixes the text once printed. An entry point cannot be deleted: **Disable** keeps the link, which then opens WhatsApp without a reference. Permission given through a link lifts an earlier STOP written by the customer, never an opt-out made in WhatsApp’s settings. The confirmation is a reply inside the 24-hour window: free up to 1,000 replies a month per number, then billed by Meta. Open to every plan. The owner and administrators create entry points; supervisors and viewers can see them.

## Related articles

- [WhatsApp consent form on your website](https://wyp.chat/en/help/formulaire-accord-whatsapp) The WhatsApp consent form goes on your website: visitors leave their name and number, choose “WhatsApp and phone” or “Phone only”, and can tick a…
- [Import your contacts and their permission for offers](https://wyp.chat/en/help/importer-contacts) The Contacts screen brings together all your contacts, whether they come from a conversation or a file.
- [Send a WhatsApp campaign](https://wyp.chat/en/help/lancer-campagne) A campaign sends an approved template to the contacts in a segment. Replies arrive in the inbox, like a normal conversation.
- [Send an automatic message](https://wyp.chat/en/help/envois-automatiques) Send a WhatsApp template automatically when a contact gets a tag or reaches a stage, straight away or after a delay, and only once per contact.

**Learn more**

- [The WhatsApp CRM for small businesses](https://wyp.chat/en/features/whatsapp-crm)
- [WhatsApp campaigns for small businesses](https://wyp.chat/en/features/whatsapp-campaigns)

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Source: https://wyp.chat/en/help/points-entree · Updated on 14 October 2026