# Send a proposal to accept

> Prepare a proposal (products, discount, delivery, validity): the customer accepts it with a button, and the order confirms itself.

## Steps

1. In the conversation, click **Order**, then the **Proposal** tab.
2. Add the products, any discount, the **Delivery** date and the **Valid until** date.

3. Click **Save and send the proposal**: the customer receives the summary then two buttons, **Accept** and **Change** (in their language).
4. If they accept, the order is confirmed and whoever created the proposal is notified. If they ask for a change, the proposal stays open and its creator is notified too. **Send the proposal again** sends it to the customer once more.

**Good to know** On WhatsApp, Messenger and Instagram, the proposal only goes out if the customer wrote to you in the last 24 hours. It counts as a reply in your plan. Proposals work on WhatsApp, Messenger, Instagram and website chat (and on RCS once it opens), not by email. If it is accepted after its validity date, the proposal is not confirmed: you decide.

## Related articles

- [Receive and confirm an order](https://wyp.chat/en/help/commandes-whatsapp) Take orders through the WhatsApp cart, by message or by voice: WYP.chat turns each one into a record counted in boxes, with a delivery date and a summary.
- [Import your product base](https://wyp.chat/en/help/importer-produits) Import your price list once: your products are then used for orders, proposals, product messages and the WhatsApp catalogue.

**Learn more**

- [WhatsApp ordering for wholesalers and distributors](https://wyp.chat/en/industries/wholesalers)
- [WhatsApp orders for your restaurant, without missing one](https://wyp.chat/en/industries/restaurants)
- [WhatsApp for your online shop: orders, tracking and support as a team](https://wyp.chat/en/industries/ecommerce)

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Source: https://wyp.chat/en/help/propositions · Updated on 11 October 2026