# Delete contacts

> You can delete one contact, a selection, or every contact in the workspace. Only the owner and admins can do it. Deleting is permanent: it also covers erasure requests (GDPR).

## Steps

1. For one contact, open their record in **Contacts** and click **Delete contact** at the bottom of the record. The confirmation tells you how many conversations go with them.
2. For several contacts, tick them in the list, then click **Delete**. The header checkbox ticks the contacts shown.
3. To go beyond the page, tick the header checkbox, then click **Select all … contacts matching the filters**. Without a filter, the link becomes **Select all … contacts in this workspace**. The selection follows your filters and your search. A selection made by hand holds 1,000 contacts at most.
4. To erase everything, open the **…** menu next to **Import** and choose **Delete all contacts**. Type the number shown to confirm.
5. Before you confirm, read the summary: number of contacts, and those with conversations. Tick **Include contacts that have conversations** only if their conversations should go too. Otherwise they are left out.

## Undo an import

An import made by mistake, from Google Contacts for example? Open the **…** menu, choose **Recent imports** (the last 20), then click **Undo this import**. Only the contacts created by that import, with no conversation and no linked record, are deleted. Contacts you already had, and that the import only updated, are never touched.

## Refusals are kept

A contact who wrote STOP, turned off your offers in WhatsApp or was blocked keeps that refusal after deletion. WYP.chat only keeps a fingerprint, with no readable name or number. If they are imported again or created by hand, their record gets their STOP and their block back. A campaign always leaves them out, even if their record comes back with a new message, unless they signed up again themselves since then (START or entry point).

**Good to know** Deleting a contact also erases their conversations (if you include them) and their files, notes, tags, orders, scenarios and the history of their permission for offers. A person on several channels is deleted as a whole. Every deletion is written to the **Audit log**, without names or numbers.

## Related articles

- [Import your contacts and their permission for offers](https://wyp.chat/en/help/importer-contacts) The Contacts screen brings together all your contacts, whether they come from a conversation or a file.
- [Group a customer who uses several channels](https://wyp.chat/en/help/doublons) WYP.chat groups a customer who writes on WhatsApp, Instagram and by email into one record: shared name, tags and notes, conversations kept per channel.
- [WhatsApp links and QR codes: entry points](https://wyp.chat/en/help/points-entree) An entry point is a link or a QR code for one medium: shop window, till, flyer, business card, social media, website.

**Learn more**

- [WhatsApp campaigns for small businesses](https://wyp.chat/en/features/whatsapp-campaigns)
- [The WhatsApp CRM for small businesses](https://wyp.chat/en/features/whatsapp-crm)

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Source: https://wyp.chat/en/help/supprimer-contacts · Updated on 11 October 2026