# Listen to and find voice messages

> You can listen to your customers’ voice messages in the thread, at the speed you choose, and have them transcribed.

## Steps

1. Press play. Tap the waveform to skip ahead; on the keyboard, the arrow keys skip forward or back 5 seconds.
2. Tap the 1× button to switch to 1.5× then 2×. Your speed is remembered for the next voice messages.
3. Click **Show transcript** to read the voice message instead of listening to it.
4. A right-click (or a long press on a phone) lets you download the voice message or copy its transcript.

**Good to know** The transcript is made on arrival when your AI agent is not paused (**Automation › AI agents**); the search in **Messages** also finds it. A voice message over 8 MB is not transcribed. Voice messages sent by your AI agent (see [Let your AI agent reply with a voice message](https://wyp.chat/en/help/reponses-vocales)) play the same way, and their transcript is what your AI agent said. The terracotta dot marks a voice message that nobody in the team has listened to yet. If a voice message is unavailable, **Ask to resend** prepares a message to the customer.

## Related articles

- [Set up your AI agent: what it knows and where it replies](https://wyp.chat/en/help/assistant-ia) Your AI agent is set up on a single page, Automation › AI agents, with four tabs: What it does, What it knows, How it replies and Where it replies.
- [Let your AI agent reply with a voice message](https://wyp.chat/en/help/reponses-vocales) On WhatsApp, your AI agent can reply with a synthetic voice note: the setting, the voice per language, what stays in text and what it costs.

**Learn more**

- [A shared inbox for WhatsApp and your other channels](https://wyp.chat/en/features/shared-inbox)
- [Teamwork on WhatsApp Business](https://wyp.chat/en/features/teamwork)

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Source: https://wyp.chat/en/help/vocaux · Updated on 11 October 2026