# WhatsApp Business use cases in 17 industries > WYP.chat is built for businesses where several people answer the same WhatsApp number: a restaurant’s orders, a garage’s quotes, an estate agent’s viewings, a salon’s bookings. Each page below starts from real cases in that industry and says what the app does today, limits included. ## Retail, food and distribution Customers order or reserve on WhatsApp: the basket becomes an order and payment goes out as a link. ### [WhatsApp ordering for restaurants](https://wyp.chat/en/industries/restaurants) The WhatsApp catalogue basket becomes an order to confirm, the summary goes out in the customer’s language and the payment link is one tap away. ### [WhatsApp for shops](https://wyp.chat/en/industries/retail) An item put aside by message, paid by link and collected in store. Several staff reply on the shop’s number. ### [WhatsApp for bookshops](https://wyp.chat/en/industries/bookshops) A book that is not on the shelf is ordered by message, the customer hears when it arrives, and author events go to readers who opted in. ### [WhatsApp ordering for wholesalers](https://wyp.chat/en/industries/wholesalers) Orders from restaurants arrive as baskets, as messages read by the AI agent or as proposals accepted in one tap, counted in cases. ### [WhatsApp for online shops](https://wyp.chat/en/industries/ecommerce) WhatsApp, Instagram, Messenger, Telegram, website chat and email in one inbox: pre-purchase questions, orders, payment links and shipping updates. Shopify is coming soon. ## Appointments and bookings Customers ask for a slot, move it or ask a question before they come: several people answer them on the same number. ### [WhatsApp for hair and beauty salons](https://wyp.chat/en/industries/hair-beauty) Booking requests arrive on WhatsApp, Instagram and website chat. Reception offers available Google Calendar slots and fills a cancelled slot with a campaign. ### [WhatsApp for clinic front desks](https://wyp.chat/en/industries/clinics) Front desk only: booking and moving appointments, reminders, opening hours and directions. No medical information goes through WhatsApp. ### [WhatsApp for gyms](https://wyp.chat/en/industries/gyms) Trial requests, membership questions and timetable changes, handled by reception and coaches. Follow-ups only go to people who opted in. ### [WhatsApp for driving schools](https://wyp.chat/en/industries/driving-schools) Office staff and instructors share the driving school’s WhatsApp: a lesson moves using Google Calendar slots and a scenario reminds learners of their test. ### [WhatsApp for hotels and travel agents](https://wyp.chat/en/industries/hospitality) WhatsApp, Instagram, Messenger, Telegram, website chat and email in one history, before, during and after the stay. No PMS integration is promised. ## Quotes, client files and customer service Every request has an owner: a tradesperson’s quote, an estate agent’s buyer, an accountant’s client file, a question for customer service. ### [WhatsApp for tradespeople](https://wyp.chat/en/industries/trades) Quote requests, photos and site questions on WhatsApp, handled by several people from a computer or phone, without sharing the company phone. ### [WhatsApp for garages](https://wyp.chat/en/industries/auto-repair) Reception and workshop see the same conversations: photos of the car, quotes approved in one tap, a message when the car is ready. ### [WhatsApp for car dealerships](https://wyp.chat/en/industries/car-dealerships) Every enquiry from a listing or an ad has its salesperson: test drives get booked, part-exchange photos land in the conversation and finance stays with the salesperson. ### [WhatsApp for estate agents](https://wyp.chat/en/industries/real-estate) Every buyer, tenant or seller enquiry has an owner, viewings go into Google Calendar and conversations stay with the agency. ### [WhatsApp for B2B services](https://wyp.chat/en/industries/b2b-services) Every lead who writes on WhatsApp or website chat goes to the right rep, with their record, notes and Google Meet meetings. ### [WhatsApp for accountants and solicitors](https://wyp.chat/en/industries/professional-services) Each client is assigned to the person handling their file, others only see their own team and sensitive actions are logged. Sensitive documents stay in your secure tool. ### [WhatsApp customer service software](https://wyp.chat/en/industries/customer-service) Several people working across one or more numbers, an owner for every conversation, response times tracked and escalated, supervisors for each team. ## Features every industry uses ### [The shared inbox](https://wyp.chat/en/features/shared-inbox) One number for the whole team, each person with their own login. ### [Opt-in WhatsApp campaigns](https://wyp.chat/en/features/whatsapp-campaigns) Message customers who agreed, with the cost estimated before sending. ### [Industry AI agents](https://wyp.chat/en/ai-agents) Coucou and Allô already answer on WhatsApp, Messenger, Instagram, Telegram and website chat; Veilleur, when you are closed. ## How to do it in WYP.chat Help centre articles that walk through each setting, screen by screen. - [Getting started: your business and the first steps](https://wyp.chat/en/help/premiers-pas) - [Connect your WhatsApp Business number](https://wyp.chat/en/help/connecter-whatsapp) - [Invite your team](https://wyp.chat/en/help/inviter) - [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides) - [The whole WYP.chat help centre](https://wyp.chat/en/help) ## Frequently asked questions ### My industry is not listed: is WYP.chat right for me? Yes, if customers write to you on WhatsApp and several people answer them. When you sign up, you choose from 15 industries or “Other business”: WYP.chat prepares quick replies, an away message and templates, which you keep, edit or untick. This page covers 17 industries: B2B services and online shops don’t have ready-made settings yet, so choose “Other business”. ### Does the price depend on the industry? No. Every industry has the same plans: free, then €29 a month excl. VAT, with unlimited users. Messages that Meta charges for are billed separately. ### Can I keep the WhatsApp Business app on my phone? Yes. With [coexistence](https://wyp.chat/en/glossary#coexistence), the number stays in the app on your phone and its conversations also reach WYP.chat, where your whole team replies. --- Source: https://wyp.chat/en/industries · Updated on 13 October 2026