# WhatsApp customer service for your teams, on the official API

> WYP.chat is WhatsApp customer service software built on Meta’s official API. Your team members answer together on one or several numbers, every conversation has an owner, response times are tracked and escalated, and supervisors manage their teams. Unlimited users, public pricing, with Meta’s fees shown separately.

**Your whole team, no seats to count.** With 5 people, the Team plan costs €99 a month excl. VAT, the same as with one. You pay Meta directly for its messages, with no markup.

## Shared WhatsApp customer service, organised by team

Everything below is available in WYP.chat today, on WhatsApp as well as Instagram, Messenger, Telegram, email and your website chat.

### Teams and visibility

Create one team per function (support, sales, deliveries) and link your numbers to it. Conversations on a linked number are only visible to that team’s members, unless you turn on global visibility.

### Assignment

Every conversation has an owner: a team member or a team. Anyone can pick up a conversation in one click, and the “is replying” indicator prevents double replies.

### Internal notes and mentions

Your team discusses inside the conversation without the customer seeing it. Mention a colleague with @ and they get a notification.

### Response times and business hours

Set a first-response and resolution target per team or per number, counted against your business hours. Every conversation shows its status: on time, at risk, overdue.

### Escalations

When a deadline is close, the assigned person is notified. Once it is missed, the team’s leads and supervisors are notified too, and the escalation is written to the audit log.

### Supervisors

Supervisors manage their teams, mark members as away, receive escalations and draft [message templates](https://wyp.chat/en/glossary#modele) that an administrator approves before they go to Meta.

### Dashboards

Volume, first response time, share of replies on time and resolved conversations, by person, by team and by channel. Every figure opens the matching conversations.

### Several numbers, one inbox

Up to 3 WhatsApp numbers on the Team plan and 10 on Pro, in the same workspace. Each number is linked to the teams that handle it.

### Slack alerts

New conversation, deadline at risk or missed, assignment and mention: alerts go to the team’s Slack channel. The customer’s message excerpt is only included if you turn it on.

## WhatsApp Business app or customer service software?

The app works for one person replying from a phone. Once your support team has several people, several numbers or response targets, it falls short. With [coexistence](https://wyp.chat/en/glossary#coexistence), you can keep the app on the same number.

| Need | WhatsApp Business app | WYP.chat |
| --- | --- | --- |
| Number of people | One main phone and up to 4 linked devices | Unlimited users, each with their own login |
| Several numbers | One account per number, run separately | Several numbers in one workspace |
| Organisation by function | A single chat list | Teams, linked numbers, visibility by team |
| Owner of each request | No assignment | A team member or a team per conversation |
| Response times | Not tracked | Targets per team or number, business hours, alerts and escalations |
| Oversight | No roles | Owner, administrator, supervisor, member, viewer |
| Traceability | Not shown | Author of every reply, audit log |

## Five roles, enforced on the server

Every member has a role. Permissions are checked by the server on every request, not just hidden in the interface. Two-factor authentication is mandatory for owners, administrators and supervisors.

| Role | What they do |
| --- | --- |
| Owner | Subscription, numbers, members and every setting. |
| Administrator | Members, teams, response times, message templates, audit log. |
| Supervisor | Manages their teams and absences, receives escalations, drafts templates. |
| Member | Replies to their teams’ conversations, assigns, adds notes. |
| Viewer | Reads conversations and dashboards, without replying. |

## What you pay, and to whom

Two separate bills, both with public prices. No per-user pricing, no quote to request.

[WhatsApp message pricing in detail](https://wyp.chat/en/guides/whatsapp-message-pricing)

- **WYP.chat subscription**: One flat price per workspace, unlimited users. Teams, response times and Slack from the Team plan (€99 a month, excl. VAT).
- **Meta’s fees**: Billed by Meta to your WhatsApp Business account. Since 1 October 2026, 1,000 free [service messages](https://wyp.chat/en/glossary#message-service) per month and per number, then the country’s utility rate. Incoming messages are free.

## Set up your WhatsApp customer service

You can keep your current number. Every step is done in the app, with no developer needed.

1. **Create the workspace and connect your numbers**: Connection through Meta’s official API, with your Meta account. While Meta reviews WYP.chat, our team connects them with you.
2. **Create your teams**: One team per function, with its lead. Link each number to the teams that handle it.
3. **Set response times**: First-response and resolution targets and business hours, per team or per number.
4. **Invite members and supervisors**: Each person gets an invitation and a role. Add Slack if your team works in it.

## An AI agent for customer service teams

The WYP.chat AI agents most useful for this industry, one per mission. Your team always stays in control.

### Allô AI agent

Support · After-sales · Available

Answers common questions from your sources and passes everything else to your teams. No goodwill gesture or discount without your approval.

### Veilleur AI agent

When you are closed · Available

Outside your teams’ hours, replies right away with the reopening time and passes the request to the team for when you reopen.

### Mémo AI agent

Notes and follow-up · Coming soon

Will find the promises made in conversations (“I’ll call you back on Thursday”) and prepare the task.

Coucou and Allô are available today on WhatsApp, Messenger, Instagram, Telegram and your website chat, and Veilleur replies when you are closed, with your reopening time. The other agents are coming soon.

[The catalogue of 18 AI agents](https://wyp.chat/en/ai-agents)

## Security and data

Workspaces isolated in the database, two-factor authentication, roles enforced on the server, an append-only audit log, and a database in Frankfurt.

[How WYP.chat protects your data](https://wyp.chat/en/security)

Recommended plan

## Pro, €199 a month excl. VAT

10 WhatsApp numbers, teams, response times and Slack, unlimited users. For up to 3 numbers, the Team plan (€99 excl. VAT) is enough. 14-day trial, no card needed (Solo if you work alone, Pro as a team).

[See all plans](https://wyp.chat/en/pricing)

## WhatsApp customer service questions

### How many people can reply on the same WhatsApp number?

As many as you need: users are unlimited on every plan. Each team member has their own login, on a computer or a phone.

### Can I manage several WhatsApp numbers in one tool?

Yes. The Team plan includes 3 WhatsApp numbers and the Pro plan 10. Each number is linked to the teams that handle it.

### How do I track my team’s response times?

You set first-response and resolution targets per team or per number, based on your business hours. The assigned person is warned before the deadline, then leads and supervisors if it is missed. The dashboard shows the share of replies on time.

### Does every team member see every conversation?

No, once your numbers are linked to teams. Members then see conversations on their teams’ numbers and those assigned to them, unless an administrator turns on global visibility.

### Do I pay Meta on top of WYP.chat?

Yes, for some messages. Meta bills your WhatsApp Business account directly: 1,000 free service messages per month and per number, then the country’s utility rate, and campaigns per message. Incoming messages are free.

### Can I keep the WhatsApp Business app?

Yes. With coexistence, the app stays on the phone and the same number is connected to WYP.chat. Messages sent from the app also show up in the conversation.

## Similar industries

### [WhatsApp for B2B services](https://wyp.chat/en/industries/b2b-services)

Every lead who writes on WhatsApp or website chat goes to the right rep, with their record, notes and Google Meet meetings.

### [WhatsApp for accountants and solicitors](https://wyp.chat/en/industries/professional-services)

Each client is assigned to the person handling their file, others only see their own team and sensitive actions are logged. Sensitive documents stay in your secure tool.

### [WhatsApp for garages](https://wyp.chat/en/industries/auto-repair)

Reception and workshop see the same conversations: photos of the car, quotes approved in one tap, a message when the car is ready.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [Organise the team: teams, response times, quick replies, tags](https://wyp.chat/en/help/organiser-equipe)
- [Assign a conversation](https://wyp.chat/en/help/attribuer)
- [Read the dashboard](https://wyp.chat/en/help/tableau-de-bord)
- [Get alerts in Slack](https://wyp.chat/en/help/alertes-slack)

- [WhatsApp Business use cases: every industry](https://wyp.chat/en/industries)
- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

**Guides**

- [WhatsApp Business with multiple users](https://wyp.chat/en/guides/whatsapp-business-multiple-users)
- [WhatsApp message pricing](https://wyp.chat/en/guides/whatsapp-message-pricing)
- [WhatsApp auto reply](https://wyp.chat/en/guides/whatsapp-business-auto-reply)

**WYP.chat**

- [Shared inbox](https://wyp.chat/en/features/shared-inbox)
- [Dashboards](https://wyp.chat/en/features/dashboards)
- [WhatsApp Business API](https://wyp.chat/en/channels/whatsapp-business-api)
- [WhatsApp CRM](https://wyp.chat/en/features/whatsapp-crm)
- [SnapCall](https://wyp.chat/en/integrations/snapcall)
- [Security](https://wyp.chat/en/security)
- [Pricing](https://wyp.chat/en/pricing)
- [Contact](https://wyp.chat/en/contact)

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Source: https://wyp.chat/en/industries/customer-service · Updated on 16 October 2026