# WhatsApp for gyms, from trial session to membership

> WYP.chat lets a gym handle trial session requests, membership questions and timetable changes on WhatsApp as a team: reception and coaches reply from the gym’s number, each with their own login. Trials go into Google Calendar, and follow-ups only reach people who agreed to hear from you.

**Your whole team, no seats to count.** With 5 people, the Team plan costs €99 a month excl. VAT, the same as with one. You pay Meta directly for its messages, with no markup.

For every kind of gym: fitness clubs, functional training, yoga and Pilates, boxing and martial arts, personal trainers, climbing walls.

## What gyms do with WYP.chat

### A trial request

A prospect messages after an ad or from Instagram. Reception replies, and the coach offers available slots from Google Calendar.

### Following up after the trial

Add the “Trial done” label: two days later, a template goes out on its own, once, if the person [opted in](https://wyp.chat/en/glossary#opt-in).

### A class moves

Coach off sick? A campaign tells everyone booked on the class, chosen by label, and replies land in the shared inbox.

### Paying for the membership

Your payment provider’s link goes into the conversation as a button. Nobody types a card number in the chat.

## Turning a trial request into a booking

Each coach connects their own Google Calendar: they offer their own slots, and reception never sees the details of their calendar.

[Google Calendar, Meet and Contacts](https://wyp.chat/en/integrations/google-calendar)

1. **The prospect messages**: The request lands in the shared inbox, whether it comes from a Click-to-WhatsApp ad, Instagram or your website chat.
2. **Reception asks the right questions**: A “/trial” quick reply asks for their goal, the class they fancy and when they are free.
3. **The right coach takes over**: The conversation is assigned to them; an internal note passes on the context, hidden from the prospect.
4. **The coach offers slots**: The “Meeting” button shows their available slots from Google Calendar. The booking goes into their calendar.
5. **After the session**: The “Trial done” label triggers the automatic follow-up, once, for people who agreed to hear from you.

## WhatsApp group, community or shared inbox: which to use

Plenty of gyms run a members’ WhatsApp group. It has its place, but it is not an inbox: personal questions do not belong there. WYP.chat does not manage groups; they stay in the WhatsApp Business app, which can keep the same number.

| Use | WhatsApp group or community | WYP.chat shared inbox |
| --- | --- | --- |
| Club life, challenges, motivation | What it is for | Not covered: WYP.chat does not manage groups |
| Question about a membership or payment | Best avoided: the whole group reads it | Private conversation, with an owner |
| Trial request from a newcomer | They are not in the group | Lands in the inbox and goes to the right coach |
| Several people replying | Each admin from their own phone | Unlimited users on the gym’s number |
| A member’s history | Lost in the group thread | Contact card, labels and internal notes |
| Message to people booked on a class | Post in the group | Campaign to the class label, with results |

## Following up without spamming

A useful follow-up arrives at the right time, once, and only to people who agreed to hear from you. WYP.chat applies these rules for you.

- **After the trial**: An automated message goes out when the “Trial done” label is added, straight away or after up to 7 days, once per person.
- **Former members**: A campaign to the “Former members” segment, or the “Inactive customer” scenario after 60 days without contact: only contacts who opted in receive it.
- **STOP means STOP**: Anyone who replies STOP, or turns off your marketing messages in WhatsApp, is unsubscribed across the workspace. Neither the team nor an import can sign them back up.

## Class information and timetable changes

Opening hours, full classes, a stand-in coach: the same questions come back every week. Write the answers once for the whole team.

- **Class moved or cancelled**: A campaign tells everyone booked, chosen by label. A practical notice can go out as a utility template, if Meta classifies it that way.
- **Class full**: A quick reply offers the next one, and a “Waiting list” label keeps the names so you can tell them as soon as a place frees up.
- **Outside opening hours**: The “Outside opening hours” scenario replies at once with the reopening time, then reminds the team when you open.

## Memberships and payment links

A member wants to pay now? Send your payment provider’s link without leaving the conversation.

- **Your provider, your link**: Paste your provider’s link (Stripe, SumUp, PayPal…) into the settings. It goes into the conversation as a button.
- **WYP.chat takes no payments**: Payment happens with your provider. Your gym management software stays the reference for memberships.
- **Never a card number**: WhatsApp’s policy forbids asking for a full card number in a chat. The link avoids the question.

## No health data in the chat

Injuries, pain, medication: this is health data, a special category under GDPR. It has no place in a business messaging tool.

- **If a member brings it up**: A quick reply invites them to talk it through with their coach in person. Do not ask about their health by message.
- **No medical documents**: Do not ask for medical notes or reports over WhatsApp; use another route, in person or through your management software.

## An AI agent for gyms

The WYP.chat AI agents most useful for this industry, one per mission. Your team always stays in control.

### Coucou AI agent

Welcome · Available

Answers common questions (opening hours, classes, trial session, memberships) from your sources and hands over for a cancellation or a special case.

### Créneau AI agent

Appointments · Coming soon

Will offer a trial session slot, confirm it and send the reminder the day before.

### Ticket AI agent

Payments · Coming soon

Will send the membership payment link and remind members of due dates.

Coucou and Allô are available today on WhatsApp, Messenger, Instagram, Telegram and your website chat, and Veilleur replies when you are closed, with your reopening time. The other agents are coming soon.

[Every AI agent, mission by mission](https://wyp.chat/en/ai-agents)

Recommended plan

## Solo, €29 per month excl. VAT

Unlimited conversations, unlimited users for reception and coaches, campaigns and automated messages. Several clubs or numbers: Team (€99 excl. VAT).

[See all pricing](https://wyp.chat/en/pricing)

## Questions from gyms

### What is the best app for a gym?

Usually two tools: management software for the timetable, memberships and door access, and a shared inbox for messages. WYP.chat is the second: WhatsApp, Instagram and website chat, as a team. It does not run class timetables or access control.

### Members’ WhatsApp group or WYP.chat?

Both. The group is for club life; WYP.chat is for one-to-one conversations (trials, memberships, payments), with an owner for each conversation. Groups stay in the WhatsApp Business app.

### Can coaches reply without sharing their personal number?

Yes. Each coach has their own WYP.chat login and replies from the gym’s number, on a phone or a computer. Users are unlimited.

### Can we contact former members on WhatsApp?

Yes, if they agreed to receive your messages. WYP.chat leaves out contacts without consent and anyone who replied STOP, and each message goes out with a template approved by Meta.

### Can members pay their membership over WhatsApp?

You send your payment provider’s link (Stripe, SumUp, PayPal…) as a button, and payment happens with them. WYP.chat takes no payments and never asks for a card number.

### How much does it cost?

The Free plan covers 50 conversations a month. Solo costs €29 a month excl. VAT, with campaigns and automated messages. Meta charges for its messages separately: your replies within 24 hours are free up to 1,000 a month per number, and templates are paid.

## Similar industries

### [WhatsApp for hair and beauty salons](https://wyp.chat/en/industries/hair-beauty)

Booking requests arrive on WhatsApp, Instagram and website chat. Reception offers available Google Calendar slots and fills a cancelled slot with a campaign.

### [WhatsApp for driving schools](https://wyp.chat/en/industries/driving-schools)

Office staff and instructors share the driving school’s WhatsApp: a lesson moves using Google Calendar slots and a scenario reminds learners of their test.

### [WhatsApp for hotels and travel agents](https://wyp.chat/en/industries/hospitality)

WhatsApp, Instagram, Messenger, Telegram, website chat and email in one history, before, during and after the stay. No PMS integration is promised.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [WhatsApp links and QR codes: entry points](https://wyp.chat/en/help/points-entree)
- [Send a WhatsApp campaign](https://wyp.chat/en/help/lancer-campagne)
- [Send an automatic message](https://wyp.chat/en/help/envois-automatiques)

- [WhatsApp Business use cases: every industry](https://wyp.chat/en/industries)
- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

## Sources

1. WhatsApp, Business Messaging Policy: [whatsappbusiness.com/policy/](https://whatsappbusiness.com/policy/)
2. Meta, pricing for non-template messages: [developers.facebook.com/documentation/business-messaging/whatsapp/pricing/non-template-messages](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing/non-template-messages)
3. ICO, electronic mail marketing (PECR): [ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/electronic-and-telephone-marketing/electronic-mail-marketing/](https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/electronic-and-telephone-marketing/electronic-mail-marketing/)
4. ICO, special category data: [ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/lawful-basis/a-guide-to-lawful-basis/special-category-data/](https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/lawful-basis/a-guide-to-lawful-basis/special-category-data/)

Official pages checked on 10 October 2026. Practical pointers, not legal advice.

- [Google Calendar, Meet and Contacts](https://wyp.chat/en/integrations/google-calendar)
- [WhatsApp campaigns](https://wyp.chat/en/features/whatsapp-campaigns)
- [Teamwork](https://wyp.chat/en/features/teamwork)
- [WhatsApp auto reply](https://wyp.chat/en/guides/whatsapp-business-auto-reply)
- [Pricing](https://wyp.chat/en/pricing)

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Source: https://wyp.chat/en/industries/gyms · Updated on 16 October 2026