# WhatsApp Business for hotels and travel agents

> WYP.chat brings your hotel’s, B&B’s, campsite’s or travel agency’s WhatsApp, Instagram, Messenger, Telegram, website chat and email into a single inbox. The whole team replies from the same history, before, during and after the stay. It works without a PMS, and we do not promise any PMS integration.

**Your whole team, no seats to count.** With 5 people, the Team plan costs €99 a month excl. VAT, the same as with one. You pay Meta directly for its messages, with no markup.

Who it is for: small hotels, B&Bs and guesthouses, campsites, holiday lets, travel agents.

## What hotels and travel agents do with WYP.chat

### An availability enquiry

The question comes in on WhatsApp or Instagram. Reception replies with a carousel of room photos and a button to your booking engine.

### The deposit

A message with a “Pay” button that opens your bank’s or payment provider’s link. No card number goes through the chat.

### Arrival details

A quick reply sends check-in time, directions and parking, with the guest’s first name. The night porter and the morning team see the same thread.

### A trip arranged by an agent

Quote as a PDF, questions before departure, help during the trip: the agent owns the booking and a colleague takes over during holidays.

## One shared front desk, across every channel

Guests message you wherever they like. The team replies from one inbox, on a computer or a phone, without passing the reception phone around.

[Teamwork](https://wyp.chat/en/features/teamwork)

- **WhatsApp**: The hotel’s or agency’s number. The WhatsApp Business app can stay on the reception phone.
- **Instagram and Messenger**: Direct messages from your Instagram business account and your Facebook Page.
- **Website chat**: A chat bubble on your website. If the visitor leaves, they get the reply by email and can answer it.
- **Email**: Forward your bookings address to WYP.chat: emails arrive with everything else and the team replies in the thread.

## Which feature at which point in the stay?

From the first message to the review after departure, each step has its feature. Free-form messages can be sent within 24 hours of the guest’s last message; after that, you need a template approved by Meta.

| When | What the guest asks | With WYP.chat |
| --- | --- | --- |
| Before booking | Availability, prices, pets, directions | Every channel in one inbox, one owner per conversation |
| Booking | Seeing rooms or pitches | Photo carousel with a button to your booking engine |
| Deposit | Paying safely | Message with a “Pay” button to your payment link |
| Before arrival | Check-in time, access, parking | Quick reply with their name; Meta-[approved template](https://wyp.chat/en/glossary#modele) after 24 hours |
| During the stay | A towel, a taxi, a breakdown | Shared front desk, internal notes, response time tracked |
| At night | A question outside opening hours | “Outside opening hours” scenario; AI agent on WhatsApp and your website chat |
| After departure | Leaving a review, coming back | “Review after resolution” scenario; offers to guests who [opted in](https://wyp.chat/en/glossary#opt-in) |

## No PMS: what WYP.chat does, and what it does not

WYP.chat is not hotel management software. It does not read your availability or rates, does not block rooms and is not connected to any PMS or channel manager. It is there to reply quickly, as a team, with each guest’s history.

### What WYP.chat does

- Brings WhatsApp, Instagram, Messenger, Telegram, website chat and email into one shared inbox.
- Keeps each guest’s history, from one stay to the next.
- Replies outside opening hours with an automatic message and alerts the team when you open.
- Sends your offers to past guests who have opted in.

### What it does not do

- Read availability or rates from your PMS.
- Create or change a booking for you.
- Take payments itself: payment goes through your link.

## ID documents and payments: not in the chat

WhatsApp’s policy forbids asking for full card numbers, bank account numbers or ID numbers in the conversation. Passports and ID cards are shown on arrival or uploaded through your booking system; deposits are paid through a payment link.

## What messages cost

Meta charges some messages directly to the hotel or agency. Free-form replies within 24 hours are free up to 1,000 a month per number. Since 1 October 2026, utility templates (booking confirmation, pre-arrival reminder) have been charged, as have offers sent as marketing templates.

[WhatsApp message pricing](https://wyp.chat/en/guides/whatsapp-message-pricing)

## What about at night?

Veilleur, with the “Outside opening hours” scenario, replies straight away with your reopening time and reminds the team of the conversation when you open. On WhatsApp, Instagram, Messenger, Telegram and your website chat, Coucou, the WYP.chat AI agent, answers common questions (opening hours, parking, pets) from your pages and FAQ, and hands over as soon as someone asks for an exact price or a person.

[AI agents](https://wyp.chat/en/ai-agents)

## Get started in three steps

You keep your number, and the WhatsApp Business app can stay on the reception phone.

1. **Create your workspace**: Email address and property name, no card needed.
2. **Connect your channels**: WhatsApp with your Meta account (while Meta reviews WYP.chat, our team connects it with you), then Instagram, Messenger, Telegram, website chat and email.
3. **Invite the team**: Reception, night staff, owners: unlimited users, each with their own login.

## An AI agent for hotels and tourism

The WYP.chat AI agents most useful for this industry, one per mission. Your team always stays in control.

### Coucou AI agent

Welcome · Available

Answers common questions (check-in times, parking, pets) from your pages and FAQ, and hands over for an exact price or a person.

### Veilleur AI agent

When you are closed · Available

When reception is closed, replies right away to travellers in other time zones with your reopening time and leaves the request to the morning team.

### Bravo AI agent

Customer reviews · Coming soon

Will thank guests after their stay, ask for a review and alert you if someone is unhappy.

Coucou and Allô are available today on WhatsApp, Messenger, Instagram, Telegram and your website chat, and Veilleur replies when you are closed, with your reopening time. The other agents are coming soon.

[WhatsApp AI agents by industry](https://wyp.chat/en/ai-agents)

Recommended plan

## Solo, €29 a month excl. VAT

For one property: one WhatsApp number, every channel, unlimited conversations, scenarios and campaigns. Several properties or separate teams: Team (€99, 3 numbers, response times).

[See all pricing](https://wyp.chat/en/pricing)

## Questions from hotels and travel agents

### How should a hotel use WhatsApp Business?

Show the number on your website, in confirmations and at reception, then reply as a team: availability, deposit by payment link, arrival details, help during the stay. With WYP.chat, the whole team shares one inbox, alongside Instagram, Messenger, website chat and email.

### Does WYP.chat connect to my PMS or channel manager?

No. WYP.chat does not read your availability or rates and does not create bookings. It suits places that manage bookings themselves and mainly want to reply quickly, as a team, on every channel.

### Can I take a deposit on WhatsApp?

Yes, with a link: send a message with a “Pay” button that opens your bank’s or payment provider’s link. Never ask for a card number in the chat: WhatsApp’s policy forbids it.

### How much do WhatsApp messages cost a hotel?

Incoming messages are free, and so are your free-form replies within 24 hours, up to 1,000 a month per number. Templates (confirmations, reminders, offers) are charged by Meta by category and by the guest’s country. WYP.chat costs €29 a month excl. VAT on Solo, after a free plan of 50 conversations a month.

### Can we reply to guests at night?

An automatic message replies outside opening hours with your reopening time, and the team is alerted when you open. The WYP.chat AI agent also answers common questions, on WhatsApp as well as your website chat, and hands over to the team as soon as it is unsure.

### Can a travel agent ask for a passport on WhatsApp?

No: WhatsApp’s policy forbids asking for ID numbers in the conversation. Have documents uploaded through your booking system or client area, and keep WhatsApp for quotes, reminders and help during the trip.

## Similar industries

### [WhatsApp for gyms](https://wyp.chat/en/industries/gyms)

Trial requests, membership questions and timetable changes, handled by reception and coaches. Follow-ups only go to people who opted in.

### [WhatsApp for hair and beauty salons](https://wyp.chat/en/industries/hair-beauty)

Booking requests arrive on WhatsApp, Instagram and website chat. Reception offers available Google Calendar slots and fills a cancelled slot with a campaign.

### [WhatsApp for clinic front desks](https://wyp.chat/en/industries/clinics)

Front desk only: booking and moving appointments, reminders, opening hours and directions. No medical information goes through WhatsApp.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [Connect Messenger, Instagram and your email address](https://wyp.chat/en/help/connecter-messenger-instagram-email)
- [Veilleur: replying when you are closed](https://wyp.chat/en/help/veilleur)
- [Write to a customer after 24 hours](https://wyp.chat/en/help/modeles-24h)

- [WhatsApp Business use cases: every industry](https://wyp.chat/en/industries)
- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

## Sources

1. WhatsApp, WhatsApp Business Messaging Policy: [whatsappbusiness.com/policy/](https://whatsappbusiness.com/policy/)
2. Meta, Pricing on the WhatsApp Business Platform: [developers.facebook.com/documentation/business-messaging/whatsapp/pricing](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
3. Meta, Non-template messages (pricing from October 2026): [developers.facebook.com/documentation/business-messaging/whatsapp/pricing/non-template-messages](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing/non-template-messages)
4. Meta, Get opt-in for WhatsApp: [developers.facebook.com/documentation/business-messaging/whatsapp/getting-opt-in/](https://developers.facebook.com/documentation/business-messaging/whatsapp/getting-opt-in/)

Pages accessed on 10 October 2026.

**Guides**

- [WhatsApp auto reply](https://wyp.chat/en/guides/whatsapp-business-auto-reply)
- [WhatsApp message pricing](https://wyp.chat/en/guides/whatsapp-message-pricing)
- [WhatsApp Business with multiple users](https://wyp.chat/en/guides/whatsapp-business-multiple-users)

**WYP.chat**

- [Instagram](https://wyp.chat/en/channels/instagram)
- [Messenger](https://wyp.chat/en/channels/messenger)
- [Website chat](https://wyp.chat/en/channels/website-chat)
- [Email](https://wyp.chat/en/channels/email)
- [WhatsApp campaigns](https://wyp.chat/en/features/whatsapp-campaigns)
- [Pricing](https://wyp.chat/en/pricing)

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Source: https://wyp.chat/en/industries/hospitality · Updated on 16 October 2026