# WhatsApp ordering for wholesalers and distributors

> WYP.chat lets wholesalers and distributors take orders from restaurants and cafés on WhatsApp: a catalogue basket, a message read by the AI agent, or a proposal accepted with one button. Every order is counted in boxes, the summary goes out in the customer’s language, and the day’s production is clear at a glance.

**Your whole team, no seats to count.** With 5 people, the Team plan costs €99 a month excl. VAT, the same as with one. You pay Meta directly for its messages, with no markup.

For suppliers to the hospitality trade: food wholesalers, foodservice distributors, bakeries and patisseries, fruit and veg suppliers, coffee roasters, specialist food suppliers.

## What your sales team does with WYP.chat

### The late-night order

The chef messages you after service. By morning, the AI agent has drafted the lines from your price list; you check and confirm.

### Units or boxes

The customer counts in units, you sell by the box: the AI agent rounds up to the next box and flags it.

### Same as last week

One click copies the lines from the previous order, ready to adjust.

### A rep’s proposal

The sales rep sets products, discount and expiry date. The customer accepts with one button, and the order is confirmed.

## Four ways to receive an order

Your customers order the way they always have. Every order lands in the same place, counted in boxes, with its delivery date.

Voice notes are read when the AI agent is switched on to transcribe them. An order entered or read from a message also works on Messenger, Instagram and website chat; proposals with buttons work everywhere except email.

- **A [WhatsApp catalogue](https://wyp.chat/en/glossary#catalogue) basket**: The customer picks from your catalogue and sends the basket: the order “to approve” is created on arrival, at the basket’s prices.
- **A written or voice message**: The AI agent reads the customer’s latest messages and only considers your products. Anything it cannot find is listed separately, and the team always checks.
- **A proposal to accept**: The customer receives the summary, then two buttons, Accept and Change, in their language. Accepted in time, the order confirms itself.
- **Same as last time**: One click copies the customer’s previous order.

## WhatsApp Business app or WYP.chat for a distributor?

One number for all your customers is handy, until the day your reps, the warehouse and accounts all need to read the same orders.

| Need | WhatsApp Business app | WYP.chat |
| --- | --- | --- |
| Several reps on one number | One main phone and up to 4 linked devices | Unlimited users, each sees their own customers |
| Orders by the box | Copied into a spreadsheet | Lines in boxes, box price, discount |
| A voice order at 11 pm | Listened to again and typed in | Read by the AI agent, checked in the morning |
| A sales proposal | A message, and a reply to interpret | Accept and Change buttons, order confirmed in one click |
| Preparing deliveries | Added up by hand | Production by product and delivery day, CSV export |
| Winning back an inactive customer | From memory | Scenario after 30 days without an order, with consent |

## From price list to WhatsApp catalogue

Import your price list once, as a CSV file: reference, name, category, format, units per box, unit price and box price. Columns are recognised in English, French and Spanish.

[The WhatsApp Business catalogue](https://wyp.chat/en/guides/whatsapp-business-catalog)

- **File for the Meta catalogue**: WYP.chat produces the file in Meta’s format, at the box price, with your website address and brand. Upload it in Commerce Manager, then link the catalogue to your number.
- **Photos**: Meta rejects products without a photo: the import report tells you how many are missing.
- **Product cards by category**: Send up to 30 products in the conversation, grouped by category, with their prices.
- **Up-to-date prices**: A new import updates products by their reference. A withdrawn product stays in the history but is no longer offered.

## Proposals: the customer accepts with one button

The sales rep prepares the proposal from the conversation: products, discount, delivery date and expiry date. The customer receives the summary, then two buttons.

- **Accept**: The order is confirmed if the proposal is still valid, and the rep is notified.
- **Change**: The proposal stays open, and the rep is notified to pick it up.
- **After the expiry date**: A late acceptance is not confirmed automatically: the team decides.
- **In the customer’s language**: Summary and buttons go out in the language on their contact record, or in Spanish for a +34 number. A button forwarded by another customer has no effect.

## Production and deliveries

Every order has a number, a delivery date and a status: to approve, confirmed, preparing, delivered, cancelled. The warehouse knows what to pick, day by day.

- **Production summary**: The boxes to prepare by product and by delivery day, with a CSV export.
- **Locked orders**: A delivered or cancelled order can no longer be changed.
- **Reminder the day before**: The “Delivery reminder” scenario sends the summary at 5 pm with two buttons, “OK” and “Change”.
- **Access**: Production is reserved for members who can see the whole contact directory.

## Payment on invoice or by link

Your terms stay the same: your trade customers keep paying on invoice. For a new customer or a one-off order, send a payment link in one click.

- **Workspace or order link**: Paste your bank’s or payment provider’s link once for the whole workspace, or a link for a single order.
- **“Pay” button**: It goes out with the order number and amount, in the customer’s language.
- **No commission**: WYP.chat takes no payments. You see the payment confirmation at your bank or provider.
- **Your invoices**: They stay in your accounting software: WYP.chat does not invoice your customers.

## Reps, warehouse, accounts: everyone sees their part

One WhatsApp number for the business, the one your customers already know, and everyone sees what concerns them.

[Teamwork in WYP.chat](https://wyp.chat/en/features/teamwork)

- **Sales reps**: A sales rep with the Member role sees orders from the conversations they handle and the ones they created. They are notified when a customer accepts or asks for a change.
- **Managers**: Anyone who sees the whole contact directory sees every order and the production view.
- **Teams by area**: On the Team and Pro plans, each team only sees its own conversations.
- **Unlimited users**: On every plan, on computer and phone.

## Automate without losing control

Four ready-made scenarios for distribution, to install from the gallery and adapt. By default, they stop as soon as a team member writes to the customer.

- **Order received**: Instant acknowledgement, and an alert to the owner if the order is not confirmed within 1 hour.
- **Delivery reminder**: At 5 pm the day before, the summary with “OK” and “Change”.
- **Proposal without reply**: After 48 hours, a follow-up with the same buttons, then a note for the rep.
- **Inactive restaurant**: After 30 days without an order, your news to customers who gave their consent.

## Selling to Spain, where restaurants already order on WhatsApp

In Spain, ordering on WhatsApp is second nature in hospitality, in both directions: customers message the restaurant, and the restaurant messages its suppliers. WYP.chat is ready for your Spanish customers.

[WhatsApp ordering for restaurants](https://wyp.chat/en/industries/restaurants)

- **Messages in Spanish**: For a +34 number, the confirmation, the proposal and the payment link go out in Spanish, unless the customer’s record says otherwise.
- **Your team’s language**: The app and help centre are available in English, French and Spanish: everyone picks their own.

WhatsApp rules

## Alcoholic drinks: keep them off WhatsApp

The WhatsApp Business Messaging Policy forbids buying, selling or promoting alcohol and tobacco on WhatsApp, whatever licences you hold. Its exceptions for messages about alcohol apply only to a list of countries that does not include the UK, France or Spain (checked on 10 October 2026).

- **Catalogue**: No wine, beer or spirits in the WhatsApp catalogue: Meta reviews every item.
- **Orders, proposals, campaigns**: Alcoholic drinks go through your other ordering channels.
- **Bank details**: Never ask for a card or bank account number in the chat.

## Get started in four steps

Your number stays the one your customers know, and the WhatsApp Business app can stay on the phone.

1. **Create your workspace**: Email address and company name, no card needed.
2. **Import your price list**: Orders, Products tab: your CSV file, then the file for the Meta catalogue.
3. **Connect your WhatsApp number**: With your Meta account (while Meta reviews WYP.chat, our team connects it with you), then link the catalogue to the number.
4. **Invite your reps**: Unlimited users: sales, warehouse, accounts.

## An AI agent for wholesalers

The WYP.chat AI agents most useful for this industry, one per mission. Your team always stays in control.

### Allô AI agent

Support · After-sales · Available

Answers your trade customers’ questions (delivery days, minimum order, terms) from your sources and hands over to the team.

### Colis AI agent

Orders · Coming soon

Will give the status of an order and prepare a return or an exchange. No refund without you.

### Agrafe AI agent

Invoices · Coming soon

Will send invoices, find older ones and chase unpaid bills after your approval.

Coucou and Allô are available today on WhatsApp, Messenger, Instagram, Telegram and your website chat, and Veilleur replies when you are closed, with your reopening time. The other agents are coming soon.

[The catalogue of 18 AI agents](https://wyp.chat/en/ai-agents)

Recommended plan

## Team, €99 per month excl. VAT

Teams by area or activity, up to 3 numbers, campaigns and automated messages. Orders are on every plan: if you reply on your own, Solo (€29) is enough.

[See all pricing](https://wyp.chat/en/pricing)

## Questions from wholesalers and distributors

### How do I take orders from restaurants on WhatsApp?

Connect the number your customers already use to WYP.chat. A catalogue basket becomes an order to approve, the AI agent reads written orders, and a proposal is accepted with one button. Every order is counted in boxes, with its delivery date, and the whole team can see it.

### My customers order in units but I sell by the box: how does that work?

The AI agent converts: a quantity in units becomes boxes, rounded up to the next box, and the conversion is flagged. You always check before confirming.

### How do I send a proposal the customer accepts with one button?

In the conversation, open Order, then the Proposal tab: products, discount, delivery and expiry date. The customer receives the summary and the Accept and Change buttons; if they accept in time, the order is confirmed and you are notified.

### Do I need a WhatsApp catalogue to receive orders?

No. Without a catalogue, customers write their order and the AI agent drafts it from your price list. The catalogue adds the basket and product cards, and WYP.chat prepares the file to upload to Meta.

### Can I keep payment on invoice?

Yes. WYP.chat does not touch your payment terms or your invoices. The payment link is only for when you want an order paid online.

### How much does WhatsApp cost a distributor?

The Free plan covers 50 conversations a month; then Solo costs €29 and Team €99 per month excl. VAT, with unlimited users. From Meta, your replies within 24 hours are free up to 1,000 per month per number; a marketing message costs €0.0526 in the UK.

### Can I sell alcoholic drinks on WhatsApp?

No. The WhatsApp Business policy forbids buying, selling or promoting alcohol on WhatsApp, whatever licences you hold, and the UK, France and Spain are not among the exceptions.

## Similar industries

### [WhatsApp ordering for restaurants](https://wyp.chat/en/industries/restaurants)

The WhatsApp catalogue basket becomes an order to confirm, the summary goes out in the customer’s language and the payment link is one tap away.

### [WhatsApp for online shops](https://wyp.chat/en/industries/ecommerce)

WhatsApp, Instagram, Messenger, Telegram, website chat and email in one inbox: pre-purchase questions, orders, payment links and shipping updates. Shopify is coming soon.

### [WhatsApp for shops](https://wyp.chat/en/industries/retail)

An item put aside by message, paid by link and collected in store. Several staff reply on the shop’s number.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [Receive and confirm an order](https://wyp.chat/en/help/commandes-whatsapp)
- [Send a proposal to accept](https://wyp.chat/en/help/propositions)
- [Import your product base](https://wyp.chat/en/help/importer-produits)

- [WhatsApp Business use cases: every industry](https://wyp.chat/en/industries)
- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

**Guides**

- [WhatsApp Business catalog](https://wyp.chat/en/guides/whatsapp-business-catalog)
- [WhatsApp message pricing](https://wyp.chat/en/guides/whatsapp-message-pricing)
- [WhatsApp Business with multiple users](https://wyp.chat/en/guides/whatsapp-business-multiple-users)

**WYP.chat**

- [Restaurants](https://wyp.chat/en/industries/restaurants)
- [Teamwork](https://wyp.chat/en/features/teamwork)
- [WhatsApp CRM](https://wyp.chat/en/features/whatsapp-crm)
- [WhatsApp Business API](https://wyp.chat/en/channels/whatsapp-business-api)
- [Pricing](https://wyp.chat/en/pricing)

## Official sources

1. WhatsApp, Business Messaging Policy: [business.whatsapp.com/policy](https://business.whatsapp.com/policy)
2. Meta, Commerce Policies: [www.facebook.com/policies\_center/commerce](https://www.facebook.com/policies_center/commerce)
3. WhatsApp Help, Using the cart: [faq.whatsapp.com/1475761576240237](https://faq.whatsapp.com/1475761576240237)
4. Meta, Upload inventory to Meta: [developers.facebook.com/documentation/business-messaging/whatsapp/catalogs/upload-inventory/](https://developers.facebook.com/documentation/business-messaging/whatsapp/catalogs/upload-inventory/)
5. Meta, Share products: [developers.facebook.com/documentation/business-messaging/whatsapp/catalogs/share-products/](https://developers.facebook.com/documentation/business-messaging/whatsapp/catalogs/share-products/)
6. Meta, Non-template message pricing: [developers.facebook.com/documentation/business-messaging/whatsapp/pricing/non-template-messages](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing/non-template-messages)
7. Meta, Getting opt-in: [developers.facebook.com/documentation/business-messaging/whatsapp/getting-opt-in/](https://developers.facebook.com/documentation/business-messaging/whatsapp/getting-opt-in/)

Pages checked on 10 October 2026.

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Source: https://wyp.chat/en/industries/wholesalers · Updated on 16 October 2026