# WhatsApp and your customers in Slack

> WYP.chat connects to your Slack workspace: your team gets alerts from WhatsApp, Instagram, Messenger, Telegram, website chat and email there, with a link to each conversation. They can also reply to customers directly from Slack.

At a glance

- Real-time alerts
- One channel per team
- Reply from Slack
- Team and Pro plans

Available

## Manage your conversations from Slack

Each conversation opens a thread in your Slack channel. You reply in the thread and the message goes to the customer on their channel: WhatsApp, Instagram, Messenger, website chat or email. Everything stays in sync with WYP.chat.

- **One thread per conversation**: Customer messages, team replies and internal notes all land in the same thread.
- **Reply in the thread**: The message goes to the customer on behalf of the WYP.chat member linked to your Slack account, with their usual permissions.
- **Internal notes**: Start with “note:” and the message stays within the team: the customer does not see it.
- **Take and Resolve**: Buttons in Slack to assign the conversation to yourself or close it, and a link to open it in WYP.chat.
- **The 24-hour rule**: Outside the WhatsApp [24-hour window](https://wyp.chat/en/glossary#fenetre-24h), Slack offers to open WYP.chat to send a template approved by Meta.

Available

## Alerts, available today

Choose the alerts and the channel for each one. Every alert includes a link that opens the conversation in WYP.chat.

- **New conversation**: As soon as a customer writes for the first time.
- **Every customer message**: To follow a conversation without opening the app.
- **Response time**: Before the time limit set for the team or number is reached, and once it is exceeded.
- **Assignments and mentions**: As a private message to the member, found by their email in Slack.
- **Channel health**: When a number or a channel has a connection problem.
- **One channel per team**: A default channel, and a dedicated channel for each team if needed.

## Connect Slack in 2 minutes

An owner or an admin connects Slack, on the Team or Pro plan, or during the 14-day Pro trial.

[Pricing](https://wyp.chat/en/pricing)

1. In WYP.chat, open Channels, then the Slack card under integrations.
2. Click Connect Slack and authorise the WYP.chat app in your Slack workspace.
3. Choose the default channel, a channel per team if needed, and the alerts you want.
4. Send a test message to check.

## What Slack receives from your conversations

- [Privacy policy](https://app.wyp.agency/legal/privacy/?lang=en)
- [Support](https://wyp.chat/en/contact)

- **Message excerpt**: By default, the alert does not copy the customer’s text into Slack. You choose whether to include it.
- **Encrypted tokens**: The Slack token is encrypted with a key specific to each workspace, and is never shown.
- **No AI training**: WYP.chat never uses your Slack messages to train an AI model.
- **Disconnect**: Remove the app at any time from WYP.chat or from Slack.

## Other integrations and related features

### [Google Calendar and Meet appointments from WhatsApp](https://wyp.chat/en/integrations/google-calendar)

Offer a available slot from your calendar in the conversation: the appointment is created with its Meet link.

### [Ringover calls and missed calls on WhatsApp](https://wyp.chat/en/integrations/ringover)

Every call in the customer’s WhatsApp conversation, one-click call back, and a WhatsApp message two minutes after a missed call.

### [Shared WhatsApp inbox](https://wyp.chat/en/features/shared-inbox)

WhatsApp, Instagram, Messenger, Telegram, email and website chat in one place: filters, statuses, search, assignment and internal notes, each person with their own login.

## How to do it in WYP.chat

Help centre articles that walk through each setting, screen by screen.

- [Get alerts in Slack](https://wyp.chat/en/help/alertes-slack)
- [Reply from Slack](https://wyp.chat/en/help/repondre-depuis-slack)

- [WhatsApp Business channels and integrations](https://wyp.chat/en/integrations)
- [Every channel in the shared inbox](https://wyp.chat/en/channels)
- [WhatsApp Business guides, one question at a time](https://wyp.chat/en/guides)
- [The whole WYP.chat help centre](https://wyp.chat/en/help)

**See also**

- [Channels and integrations](https://wyp.chat/en/integrations)
- [Teamwork](https://wyp.chat/en/features/teamwork)
- [Customer service](https://wyp.chat/en/industries/customer-service)
- [Pricing](https://wyp.chat/en/pricing)
- [Security](https://wyp.chat/en/security)

---

Source: https://wyp.chat/en/integrations/slack · Updated on 11 October 2026