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Coucou AI agent
Answers the first message from your sources (FAQ, website pages, documents) and hands over to the team as soon as it is unsure. Never promises anything on your behalf.
Industry AI agents, built for WhatsApp
WYP.chat AI agents are industry agents that answer your customers on WhatsApp, where they message you: one agent per mission, set up for your business, handing over to your team as soon as it is unsure. Today, Coucou (welcome) and Allô (support and after-sales) answer on WhatsApp, Messenger, Instagram, Telegram and your website chat, from your sources (FAQ, pages, documents), and Veilleur replies when you are closed, with your reopening time. The other 15 agents are coming soon.
Tell me about new agents →Available today: Coucou, Allô and Veilleur
Coucou and Allô are two looks of the same AI agent, chosen in its settings: it answers on your website chat, WhatsApp, Messenger, Instagram and Telegram. Veilleur is an AI agent in its own right, available on every plan: when you are closed, it replies right away with your reopening time and passes the request to your team for when you reopen.
Allô AI agent
Answers your customers’ questions from your sources and hands everything else over to the team. No goodwill gesture or discount without your approval.
Veilleur AI agent
When you are closed, replies right away with the reopening time (“tomorrow at 9 am”) and passes the request to your team for when you reopen.
An AI agent for your industry
Restaurant, trades, garage, retail: on each industry page, the agents most useful for your business and the questions they handle on WhatsApp.
- Restaurants
Coucou · Veilleur · Créneau · Colis - Estate agents
Coucou · Créneau · Rappel - Tradespeople
Coucou · Veilleur · Chiffre · Tournée - Garages Allô · Créneau · Chiffre
- Car dealerships Allô · Veilleur · Rappel
- Local shops
Coucou · Veilleur · Stock · Bravo - Bookshops Coucou · Veilleur · Stock · Bravo
- Wholesalers
Allô · Colis · Agrafe - Hair and beauty Coucou · Créneau · Bravo
- Clinics Coucou · Veilleur · Créneau
- Professional services Coucou · Créneau · Agrafe
- Hospitality Coucou · Veilleur · Bravo
- Driving schools Coucou · Créneau · Rappel
- Gyms
Coucou · Créneau · Ticket - B2B services
Coucou · Prospect · Chiffre - Ecommerce Allô · Colis · Stock
- Customer service teams
Allô · Veilleur · Mémo
All 18 agents, by mission
One agent per mission, grouped by family. Agents marked “Coming soon” are intentions: what they will do, nothing more for now.
Welcome and after-sales
Coucou AI agent
Answers the first message from your sources (FAQ, website pages, documents) and hands over to the team as soon as it is unsure. Never promises anything on your behalf.
Allô AI agent
Answers your customers’ questions from your sources and hands everything else over to the team. No goodwill gesture or discount without your approval.
Veilleur AI agent
When you are closed, replies right away with the reopening time (“tomorrow at 9 am”) and passes the request to your team for when you reopen.
Sales
Chiffre AI agent
Will gather the need, the photos and the measurements, then prepare a quote from your prices. Nothing will be sent without your approval.
Prospect AI agent
Will spot requests that were left unanswered and draft a first message for each one. Nothing will be sent without your approval.
Rappel AI agent
Will follow up on an unanswered quote, an unconfirmed appointment or a silent customer, at the right time.
Appointments
Créneau AI agent
Will offer slots from your calendar, confirm, send the reminder the day before and handle rescheduling.
Tournée AI agent
Will plan the day’s visits by area and tell each customer when you will arrive.
Orders
Colis AI agent
Will give the status and tracking of an order, and prepare a return or an exchange. No refund without you.
Stock AI agent
Will answer “in stock or not” and put an item aside when you allow it.
Payments and invoices
Ticket AI agent
Will send the payment or deposit link and remind customers of due dates. Above the limit you set, it will ask you.
Agrafe AI agent
Will send the invoice, find older ones and chase unpaid bills tactfully, after your approval.
Marketing
Plume AI agent
Will write your WhatsApp campaigns and templates in your tone, suggest two versions and a test. Will not publish anything without your approval.
Écho AI agent
Will turn an answer that keeps coming back into a help article or a canned message.
Reputation
Bravo AI agent
Will thank customers after the job, ask for a review and alert you if the customer is unhappy.
Radar AI agent
Will watch your Google reviews and the prices your competitors show, and sum up what changed every Monday.
Organisation
Pilote AI agent
Will share the work between your agents, send you the daily briefing and spot what is stuck. Will not create or change any agent without your approval.
Mémo AI agent
Will find the promises made in conversations (“I’ll call you back on Thursday”) and prepare the task or the reply for you.
How today’s agents work
- 1
Choose your agent
Coucou for welcome or Allô for support: two looks of the same agent, chosen in settings.
- 2
Give it your sources
Your FAQ, your website pages and your PDF documents. You review what it knows and test it before switching it on.
- 3
It hands over
As soon as it is unsure, or someone asks for a person or a price, it passes the conversation to your team.
- 4
Add Veilleur
Choose your opening hours and your away message. When you are closed, Veilleur replies with your reopening time (“tomorrow at 9 am”) and passes the request to your team for when you reopen.
Examples by industry
What the agent answers on its own, on WhatsApp or your website chat, from the information you give it, and when it hands over to your team.
Restaurant
It answers- Are you open for Sunday lunch?
- Do you have a kids’ menu?
- Can I order takeaway?
Group bookings, allergies, complaints.
Local shop
It answers- What are your opening hours this week?
- Do you offer click and collect?
- Do you sell gift cards?
Stock of a specific product, returns, discount requests.
Tradesperson
It answers- Do you cover my area?
- Do you take on small repairs?
- What should I send for a quote?
Priced quotes, emergencies, disputes about a job.
You stay in control
How the AI agent is kept in check: levels, handovers, limits →- What it knows
- You choose its sources (FAQ, website pages, documents) and correct what it uses.
- When it hands over
- A request for a person, an unhappy customer, a price question: you set the cases it always passes on.
- When it replies
- All day, or only outside your opening hours. When you are closed, Veilleur gives your reopening time.
- Drafts first
- On WhatsApp, Messenger, Instagram and Telegram, the workspace owner switches it on and it starts in draft mode: it suggests, your team approves. You move it to automatic when you choose.
- Transparency
- It introduces itself as an AI: an “AI” label on website chat, a notice in its first reply on messaging apps. Customers can always ask for a person.
WYP.chat or Meta’s AI agent?
Meta offers its own AI agent, Meta Business Agent, inside the WhatsApp Business app. Both answer simple questions and hand over to a person. They do not work in the same place.
| Meta Business Agent | WYP.chat AI agent | |
|---|---|---|
| Where it works | In the WhatsApp Business app, under Tools. | In the WYP.chat shared inbox: WhatsApp (official API), Messenger, Instagram, Telegram and your website chat. |
| What it knows | Your Facebook Page, website, catalogues, prices and the questions and answers you add. | Your sources: FAQ, website pages and PDF documents. |
| Handover to a person | You choose the topics it passes to you and step in from the app. | The conversation goes to your team, and everyone sees it in the shared inbox. |
| Availability | Eligible businesses in select markets, according to Meta. More markets are coming. | Coucou and Allô on WhatsApp, Messenger, Instagram, Telegram and website chat, Veilleur when you are closed; 15 more agents coming soon. AI replies included in your plan. |
Replying on your own from the app? Meta’s agent is a simple option. Replying as a team? The WYP.chat agent works where your team already replies. Meta information checked on 10 October 2026.
What the video shows
- Available Coucou · Welcome
Customer: Hi, are you open on Saturday?
AI agent: Yes, Saturday from 9 am to 1 pm. The address is on the Contact page.
Answer taken from your FAQ
- Available Allô · Support · After-sales
Customer: How do I return an item?
AI agent: You have 30 days. The return form is in your customer account.
Source: your returns policy (PDF)
- Coming soon Créneau · Appointments
Customer: Can I get an appointment this week?
AI agent: Thursday at 10 am, does that work? I’ll send you a reminder the day before.
Thu 10 am · reminder the day before
- Coming soon Colis · Orders
Customer: Has my order 4512 shipped?
AI agent: Yes, it arrives tomorrow before 1 pm. Here’s the tracking link.
Tracking link sent
- Available Coucou · Welcome
Customer: I need a quote for 12 workstations.
AI agent: For a quote, I’m handing you over to Inès from the team.
Hi Sophie, shall I call you at 4 pm?
Inès took over the conversation
- Coming soon Chiffre · Quotes
Customer: Is the quote ready?
AI agent: It’s ready. Inès is checking it and will send it tonight.
Quote prepared · sent once Inès approves it
Also coming soon, Ticket (payments), Agrafe (invoices) and Bravo (customer reviews): “Here’s the link to pay the deposit.” “Your March invoice has been emailed.” “Thank you! Could you leave us a quick review?”
- Available Veilleur · After hours
Customer: Good evening, are you still open?
AI agent: Thanks for your message! We are closed right now. We will reply tomorrow at 8 am.
Request passed to your team for when you reopen
Coucou, Allô and Veilleur are available today. The other agents are on their way.
Questions about AI agents
What are WYP.chat AI agents?
A family of 18 agents, one per mission: welcome, support, after hours, quotes, appointments, orders, reviews… Three are available today, Coucou, Allô and Veilleur; the other 15 are coming soon.
What does today’s agent do?
It answers on WhatsApp, Messenger, Instagram, Telegram and your website chat, from your sources (FAQ, pages, PDF documents), and hands over to your team as soon as it is unsure or someone asks for a person. Coucou and Allô are two looks of the same agent.
What does Veilleur do when you are closed?
It replies right away to a customer who writes to you, with your reopening time (“tomorrow at 9 am”), then passes the request to your team for when you reopen. You choose your opening hours and your away message, a fixed text you read before switching it on. Veilleur and opening hours are included in every plan, the Free plan too.
Does the AI agent answer on WhatsApp?
Yes, as it does on Messenger, Instagram and Telegram. The workspace owner switches it on once, then the agent starts in draft mode: it suggests, your team approves. Once its drafts go out unchanged, you move it to automatic. It introduces itself as an AI and, on WhatsApp only, it can also reply with a voice note.
How is it different from Meta’s AI agent?
Meta Business Agent works inside the WhatsApp Business app, for eligible businesses in select markets. The WYP.chat agent works in your team’s shared inbox, from your sources, and hands over to your team.
Is it included in the plans?
Yes. Every plan includes a number of AI replies a month (see the pricing page); beyond that, each reply is paid with credits, with no extra subscription.
Can the agent get things wrong?
It only answers from the information you give it and hands over to your team as soon as it is unsure.
How to do it in WYP.chat
Help centre articles that walk through each setting, screen by screen.
Try Coucou on WhatsApp and your website chat.
14 days free, no card needed. To hear about new agents, email us.