WYP.chat connects your business’s Instagram professional account to the shared inbox where WhatsApp, Messenger, Telegram, email and website chat already arrive. Direct messages come in with the customer’s profile, the whole team replies from a computer or a phone, and every conversation has an owner.
A question about a story, a price enquiry, a photo sent by DM: Instagram messages arrive at any hour. With WYP.chat they no longer sit on one person’s phone.
The message arrives marked “Replying to your story”, so whoever answers knows what the customer is talking about.
Instagram Assign the conversation to the colleague who knows the subject. Everyone else can see it is taken, so nobody replies twice.
Instagram A customer messages you on Instagram, then on WhatsApp? WYP.chat suggests merging the two records so the whole history sits in one place.
Instagram Messages go through Meta’s official API, the one Instagram opens to professional accounts linked to a Facebook Page.
Many businesses answer Instagram messages from the shop phone. Here is what changes when the team works in WYP.chat.
| Need | Shop phone | With WYP.chat |
|---|---|---|
| Who can reply | Whoever has the phone or the password | The whole team, each with their own login |
| Knowing who is handling it | Nothing shows it | Conversation assigned, visible to everyone |
| WhatsApp, email, website chat | In other apps | In the same inbox |
| Talking to colleagues | On another channel | Internal notes in the thread, hidden from the customer |
| Response time | Not tracked | Target set, alert before it is missed (Team and Pro) |
On Instagram, the customer starts the conversation. Meta then lets you reply for 24 hours after their last message, in most cases.
Allow about ten minutes. The Instagram account must be a professional account linked to the business’s Facebook Page.
An owner or an admin of the workspace connects channels. Stuck on the Meta token? Message us on WhatsApp and we will walk you through it.
So you know what to expect before connecting the account:
The Free plan covers 50 conversations a month across all channels, with unlimited users. To route messages by team and track response times, move to Team (€99 a month excl. VAT), the same price for 3 people or 20. 14-day trial, no card needed (Solo if you work alone, Pro as a team).
Yes. Meta only opens messaging to tools like WYP.chat for professional accounts, and WYP.chat connects through the Facebook Page linked to the account.
No, WYP.chat receives direct messages only. Public comments are still handled in Instagram or Meta Business Suite.
WYP.chat blocks the message: Meta only allows a reply within 24 hours of the customer’s last message. You need to wait for them to write again.
Yes, with no user limit and no shared password. Everyone sees who is handling which conversation, and internal notes stay within the team.
Yes. The WYP.chat AI agent replies to Instagram direct messages from your sources (FAQ, website pages, documents) and hands over to the team as soon as it is unsure. The workspace owner switches it on, then it starts in draft mode: it suggests, the team approves. It introduces itself as an AI.
Yes. The account works as before, and a reply written in the app or in Meta Business Suite also shows up in the WYP.chat thread.
The industries where this helps most, and why.
Pre-stay questions sent by direct message.
Pre-purchase questions coming from your posts.
Booking requests from your Instagram account.
Trial requests received on Instagram.
Help centre articles that walk through each setting, screen by screen.
Pages accessed on 10 October 2026.
While Meta reviews WYP.chat, our team connects your WhatsApp number with you.
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