Omnichannel inbox: WhatsApp, Instagram, Messenger, Telegram, email and website chat
WYP.chat brings six channels into one shared inbox: WhatsApp through Meta’s official API, Instagram, Messenger, your Telegram bot, email and your website chat. The team answers everything from one screen, every conversation has an owner, and a customer who writes on two channels can be kept on a single record.
Available today
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WhatsApp through the WhatsApp Business API
WhatsApp runs on Meta’s official API: several users, campaigns and automated messages, connected without a developer while you keep the app on your phone.
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Instagram messages as a team
Direct messages to your Instagram professional account arrive with the customer’s profile, and every conversation has an owner.
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Messenger for your Facebook Page
Messages to your Facebook Page, assigned to one person, with delivery and read receipts.
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Shared email inbox alongside WhatsApp
Your contact address forwards to WYP.chat: the team replies in the thread and the customer gets the answer in their usual email.
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Chat for your website
A chat bubble in your colours, installed with one line of code. An AI agent can answer while you are away, and visitors who left get the reply by email.
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Telegram for business, with your own bot
Your Telegram bot, set up in five minutes with BotFather: customer messages arrive alongside WhatsApp, with no 24-hour window and no credits per message.
Coming soon
Apple Messages for Business, LINE, RCS, SMS, TikTok, Viber, WeChat and X (Twitter) are coming soon. No dates have been announced.
The status of every channel and integration →With your tools
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Google Calendar, Meet and Contacts
Offer available slots and create a Meet appointment from the conversation.
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Alerts and replies in Slack
Get notified in Slack and reply to the customer without switching tools, on the Team and Pro plans.
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Ringover calls and missed calls on WhatsApp
Every call in the customer’s conversation, and a WhatsApp message two minutes after a missed call.
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Calendly bookings in the conversation
Every Calendly booking lands in the customer’s conversation, with a WhatsApp reminder the day before.
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Cal.com bookings in the conversation
Cal.com bookings in the customer’s conversation and record, with the same reminder the day before.
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The shared inbox
Filters, statuses, search, assignment and internal notes, across every channel.
How to do it in WYP.chat
Help centre articles that walk through each setting, screen by screen.
Frequently asked questions
Do I pay extra for each channel?
No. Every available channel is included in every plan, starting with the free one. Only some WhatsApp messages are charged by Meta, separately.
If a customer writes on WhatsApp and then by email, do they appear twice?
Each channel keeps its own conversation, but the customer has one record: two records with the same email address are merged, and WYP.chat suggests merging those with the same first and last name.
Connect your channels and answer everything from one screen.
While Meta reviews WYP.chat, our team connects your WhatsApp number with you.