The WYP.chat email channel works by forwarding: your contact address automatically forwards its emails to the receiving address WYP.chat gives you, and the team replies from WYP.chat. Emails arrive in the shared inbox alongside WhatsApp, Instagram, Messenger, Telegram and website chat, and the customer gets the reply in their usual mailbox, in the same conversation.
Quote requests, questions, attachments: the contact address often gets the most important messages, and it is the one nobody watches. With WYP.chat it joins the team inbox.
The text arrives without the long quoted thread or the signature, and each attachment becomes its own message, opened in the thread.
Email Your reply goes out as “Re:” to the last email: the customer finds it in the same conversation in their mailbox, and their answer comes back into WYP.chat.
Email When a WhatsApp record has the same email address, WYP.chat suggests merging the two, so the customer’s whole history sits in one place.
WhatsApp Each forwarded email is read, tidied up and filed in the customer’s conversation, just like a WhatsApp message.
Many teams share the contact address password, or everyone is copied in. Here is what changes.
| Need | Shared password | With WYP.chat |
|---|---|---|
| Who replies | Whoever opens the email first | Conversation assigned, visible to everyone |
| Knowing it is done | Searching the sent folder | Reply and status in the thread |
| Talking to colleagues | Forwarding the email internally | Internal notes in the thread |
| WhatsApp and social media | In other apps | In the same inbox |
| Response time | Not tracked | Target set, alert before it is missed (Team and Pro) |
WYP.chat does not connect to your mailbox or read your other emails: it only receives the emails you forward to it.
Allow five minutes: one address to create in WYP.chat, one forward to set up with your provider.
An owner or an admin of the workspace creates the channel. You can connect several addresses (info@, orders@…): one channel per address.
So you know what to expect before forwarding your address:
The Free plan covers 50 conversations a month across all channels, with unlimited users. To route by team and track response times, move to Team (€99 a month excl. VAT), the same price however many people use it. 14-day trial, no card needed (Solo if you work alone, Pro as a team).
No. Customers keep writing to your usual address; you only set up an automatic forward to WYP.chat’s receiving address.
Connecting a Gmail or Outlook mailbox directly is not offered today. In your mailbox settings, you set up an automatic forward from your contact address to WYP.chat’s receiving address; Gmail and Microsoft explain how in the pages listed under Sources. Forwarding works with any email provider (Gmail, Microsoft 365, OVH, Infomaniak and so on), and WYP.chat never has access to your mailbox: it only reads the emails you forward.
Your own address, for example info@yourbusiness.com, once your domain name is verified: one line to add with your domain provider, then “Verify”. Until then, the display name you chose with a WYP.chat sending address. A Gmail, Outlook or other free webmail address cannot be used as the sending address: you need an address on your own domain name. Either way, the customer’s reply comes back into the same conversation.
That depends on how you set up forwarding with your provider. Gmail, for example, lets you keep the original email in the inbox.
An email over 25 MB is refused. Up to 10 attachments per email are imported; beyond that, the thread says how many were left out.
No, email has no 24-hour window. The response time you set for the team still applies, so no customer is left waiting.
The industries where this helps most, and why.
Booking emails in the same history as WhatsApp.
A lead by email and on WhatsApp, one record.
Order questions by email, handled by the same team.
Help centre articles that walk through each setting, screen by screen.
Pages accessed on 10 October 2026.
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