WYP.chat adds a chat to your website with a single line of code. Visitors write in a bubble in your colours, and your team replies from the shared inbox where WhatsApp, Instagram, Messenger, Telegram and email already arrive. An AI agent can answer while you are away, and visitors who have left get the reply by email.
A hesitant visitor asks there and then, instead of filling in a form and waiting. You know which page they are on, and they get an answer even when you are busy.
The record shows the current page, the visit path and the campaign they came from, so you answer the right question.
Website chat Outside opening hours, the AI agent answers from your website and FAQ, then hands over to the team when needed.
Website chat 
Coucou AI agent If they left their email address, your reply reaches them by email. They answer from their mailbox, and their reply comes back into the conversation.
Website chat Everything is set in WYP.chat, with no further changes to your website once the line is in. The preview updates live.
A form is still useful for long requests. For a quick question, here is what a chat changes.
| Need | Contact form | WYP.chat website chat |
|---|---|---|
| Knowing when you will hear back | No idea | “Online” status or return time shown |
| Simple question in the evening | Waits until the next day | The AI agent answers from your content |
| Knowing where the enquiry came from | Rarely | Pages viewed, referrer, campaign |
| Booking an appointment | Back-and-forth emails | Booking link in the bubble |
| Team handling | In a separate mailbox | Same inbox as WhatsApp, assignment, notes |
The WYP.chat AI agent answers frequent questions from your own content, then hands over to the team. The same AI agent also answers on WhatsApp, Messenger, Instagram and Telegram.
WYP.chat AI agents, on WhatsApp too →Allow ten minutes, settings included. All you need is to be able to add a script to your site.
An owner or an admin creates the chat. The widget only works on allowed websites: add the address with and without “www” if your site answers on both.
So you know what to expect before installing it:
The Free plan covers 50 conversations a month across all channels, plus 20 AI agent answers. Solo (€29 a month excl. VAT) unlocks unlimited conversations. Pro (€199 excl. VAT) removes the “Made by WYP.chat” mention. 14-day trial, no card needed (Solo if you work alone, Pro as a team).
Create the chat in WYP.chat, then paste the line of code shown before the </body> tag of your website. Any site where you can add a script will do; everything else is set in WYP.chat.
The script loads asynchronously, with no dependencies, and displays isolated from your site’s styles. It sets no cookies and contacts no third-party service on load.
The chat shows your hours and when you will be back, asks for the visitor’s email, and the AI agent can answer for you, for example with the “Only when you are closed” box ticked. If the visitor has left, your reply goes out by email.
It only answers from your content and is instructed never to make things up. When in doubt, for an exact price, or when the visitor asks, it hands over to the team.
Yes. The same AI agent answers on WhatsApp, Messenger, Instagram and Telegram, from the same sources. The workspace owner switches it on for those channels, where it starts on “It suggests, you approve”: a team member reviews and sends in one click. You can then move it to “It replies on its own”.
Nothing before their first message. After that: pages viewed (without parameters), referring site, campaign, language, country and city, with no IP address. Mention the chat in your privacy policy, which the chat settings can link to.
The industries where this helps most, and why.
Size, delivery time, compatibility: the question arrives during the visit.
A lead who writes on your website goes to the right rep.
Visitors planning their stay from your website.
Trial requests from the website, alongside WhatsApp ones.
Help centre articles that walk through each setting, screen by screen.
Pages accessed on 10 October 2026.
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