Coucou, Allô and Veilleur: your AI agents

The AI agents page (Automation › AI agents) brings your AI agents together: Coucou (Welcome) or Allô (Support · After-sales), the AI agent that replies to your customers, and Veilleur (When you are closed), which replies when you are closed. Coucou and Allô are two looks of the same AI agent: it answers from what it knows and hands over to your team. Veilleur is an AI agent in its own right, included in every plan. The agents coming soon are in the folded Coming soon section.

Your AI agent: its status card

At the top of the page, Your AI agent shows Coucou’s or Allô’s card:

• its status, Running or Paused;
• Replies on: each channel’s icon with its choice (it suggests, you approve, or it replies on its own, and “when you are closed” if the checkbox is ticked), or Not replying on any channel yet; when paused, the card says Off for the whole workspace;
• its figures for the month, for example “12 replies this month · 3 handovers to the team”;
• the What your AI agent knows: line, for example “23 pages of your website, 0 frequently asked questions”, with Add 5 questions as long as the FAQ is empty;
• reminders when something is missing: “Your AI agent does not know any frequently asked question yet.”, “A scenario of this AI agent still needs completing.” with Complete, or “Choose where it replies: it is not turned on for any channel.” with Choose channels.

Settings opens the Where it replies tab. Pause stops your AI agent for the whole workspace: your team replies on its own until you click Resume. Remove only shows if its pack has been activated: its scenarios are paused then deleted, and its settings put back as they were, except what you have changed since.

Its look: Coucou or Allô

Next to the card, Its look offers Coucou and Allô. One click is enough to switch, and the choice is saved straight away: they are two looks of the same AI agent, which reply the same way. As long as its pack is not activated, Set up in 3 questions opens the Add window.

Choose where it replies, channel by channel

In the Where it replies tab, each connected channel has its own choice: It replies on its own, It suggests, you approve or Never. With It replies on its own, the Only when you are closed box lets the team reply during your opening hours. Without opening hours the box does not apply: your AI agent replies at any hour, and the page tells you. The choice is saved when you click Save. More: Your AI agent on WhatsApp, Messenger, Instagram, Telegram.

Set up in three steps

1. Open Automation › AI agents. Click Set up in 3 questions under Its look, or Add on Veilleur’s card, in Other agents.
2. Set up: answer three questions at most. They are already answered from your line of business; only change what does not suit you. For Coucou and Allô: When does your AI agent reply? (When you are closed or All the time), If asked for a price? (Give the price it knows or Hand over to your team) and If an existing customer asks about their case? (Answer with what it knows or Hand over to your team). For Veilleur, see Veilleur: replying when you are closed.
3. Try: click one of the ten test messages, or Open the test. Try a question, in the What it knows tab, opens in a new tab with the question already typed: nothing is sent to a customer.
4. Activate: the window has two columns. What we set up lists each item with its status (To do, Already set, Later, To set up). What is left for you to do, with the number of points, lists what is still missing: a channel that receives your customers, what your AI agent knows, your AI agent turned on for WhatsApp by the owner. Also read the Safe settings and the number of messages in a typical journey, then click Activate.

What activation does

• Coucou or Allô becomes your AI agent’s look, with your answers to the questions. Only one AI agent replies to your customers: adding Allô replaces Coucou, and the other way round. Your answer to When does your AI agent reply? is the starting point for the Only when you are closed checkbox; you then change it channel by channel in Where it replies.
• On WhatsApp, your AI agent suggests its replies and you approve. If the owner has not turned your AI agent on for WhatsApp yet, the line stays To set up: they do it in the Where it replies tab.
• The pack’s scenarios are installed. Those that reply to a customer who wrote to you are active right away; follow-ups and review requests stay paused. Coucou and Allô also install Appointment booking, started by your AI agent when a customer asks for an appointment: it turns on as soon as the booking link is set in Settings › Website chat, Booking tab. Allô also prepares a WhatsApp-approved message (“order ready”) as a draft, once WhatsApp is connected.

Other agents

Below the tabs, Other agents shows Veilleur: each AI agent has its own mission, and Veilleur replies when you are closed, with the time you reopen. Once added, its card shows its status, its away messages sent this month, Settings (which opens the scenarios), Pause (which only stops its scenario) and Remove.

Open Coming soon to see the 15 agents on their way. Click Notify me on the ones you are interested in: it helps us choose the next ones.