WhatsApp and your customers in Slack
WYP.chat connects to your Slack workspace: your team gets alerts from WhatsApp, Instagram, Messenger, Telegram, website chat and email there, with a link to each conversation. They can also reply to customers directly from Slack.
- Real-time alerts
- One channel per team
- Reply from Slack
- Team and Pro plans
Manage your conversations from Slack
Each conversation opens a thread in your Slack channel. You reply in the thread and the message goes to the customer on their channel: WhatsApp, Instagram, Messenger, website chat or email. Everything stays in sync with WYP.chat.
- One thread per conversation
- Customer messages, team replies and internal notes all land in the same thread.
- Reply in the thread
- The message goes to the customer on behalf of the WYP.chat member linked to your Slack account, with their usual permissions.
- Internal notes
- Start with “note:” and the message stays within the team: the customer does not see it.
- Take and Resolve
- Buttons in Slack to assign the conversation to yourself or close it, and a link to open it in WYP.chat.
- The 24-hour rule
- Outside the WhatsApp 24-hour window, Slack offers to open WYP.chat to send a template approved by Meta.
Alerts, available today
Choose the alerts and the channel for each one. Every alert includes a link that opens the conversation in WYP.chat.
- New conversation
- As soon as a customer writes for the first time.
- Every customer message
- To follow a conversation without opening the app.
- Response time
- Before the time limit set for the team or number is reached, and once it is exceeded.
- Assignments and mentions
- As a private message to the member, found by their email in Slack.
- Channel health
- When a number or a channel has a connection problem.
- One channel per team
- A default channel, and a dedicated channel for each team if needed.
Connect Slack in 2 minutes
An owner or an admin connects Slack, on the Team or Pro plan, or during the 14-day Pro trial.
Pricing →- 1
In WYP.chat, open Channels, then the Slack card under integrations.
- 2
Click Connect Slack and authorise the WYP.chat app in your Slack workspace.
- 3
Choose the default channel, a channel per team if needed, and the alerts you want.
- 4
Send a test message to check.
What Slack receives from your conversations
- Message excerpt
- By default, the alert does not copy the customer’s text into Slack. You choose whether to include it.
- Encrypted tokens
- The Slack token is encrypted with a key specific to each workspace, and is never shown.
- No AI training
- WYP.chat never uses your Slack messages to train an AI model.
- Disconnect
- Remove the app at any time from WYP.chat or from Slack.
Other integrations and related features
-
Google Calendar and Meet appointments from WhatsApp
Offer a available slot from your calendar in the conversation: the appointment is created with its Meet link.
-
Ringover calls and missed calls on WhatsApp
Every call in the customer’s WhatsApp conversation, one-click call back, and a WhatsApp message two minutes after a missed call.
-
Shared WhatsApp inbox
WhatsApp, Instagram, Messenger, Telegram, email and website chat in one place: filters, statuses, search, assignment and internal notes, each person with their own login.
How to do it in WYP.chat
Help centre articles that walk through each setting, screen by screen.
Related pages
Reply from Slack to the customers who message you on WhatsApp
Message us on WhatsApp While Meta reviews WYP.chat, our team connects your WhatsApp number with you.