WYP.chat brings your online shop’s messages (WhatsApp, Instagram, Messenger, Telegram, website chat, email) into one shared inbox: the team answers pre-sale questions, receives WhatsApp catalogue baskets as orders, and sends payment links and shipping updates. Integration with Shopify is coming soon.
Your whole team, no seats to count. With 5 people, the Team plan costs €99 a month excl. VAT, the same as with one. You pay Meta directly for its messages, with no markup.
Instagram Size, lead time, compatibility: the question comes in through website chat or WhatsApp, and whoever knows the product answers. On website chat and WhatsApp, the AI agent can handle simple questions and then hand over.
WhatsApp The customer picks from your WhatsApp catalogue and sends the basket. The order “to approve” appears in the conversation, at the basket’s prices.
WhatsApp The “Pay” button goes out with the order number and amount. The link is your payment provider’s or your shop’s.
WhatsApp The “Order tracking” template goes out with the carrier’s tracking link. If the customer replies, the conversation stays in the same thread, with customer service.
WhatsApp Your WhatsApp catalogue is linked to your number. Customers buy without leaving the conversation, and the team follows each order through to dispatch.
WYP.chat does not read your website’s orders yet: an order placed in your online shop does not appear on its own. Integration with Shopify is planned, with no date announced.
An online shop gets questions everywhere. The WhatsApp Business app is enough while one person replies, on one channel.
| Need | WhatsApp Business app and separate inboxes | WYP.chat |
|---|---|---|
| Replying as a team | One main phone and up to 4 linked devices | Unlimited users, on computer and phone |
| WhatsApp, Instagram, Messenger, Telegram, email, website chat | One app per channel | One inbox, one record per person |
| Receiving a WhatsApp basket | A message to copy out by hand | An order to approve, at the basket’s prices |
| Taking payment | Link pasted by hand, amount retyped | “Pay” button with the order number and amount |
| Shipping update | Message typed by hand | Utility template with a tracking button |
| WhatsApp catalogue | Items added one by one | File ready for the Meta catalogue, from your CSV; sync with your shop: coming soon |
| Abandoned basket reminder | No | Coming soon, with the shop integration |
Online shoppers write in everywhere: WhatsApp, Instagram messages, your Page’s Messenger, website chat, contact email. WYP.chat brings them together, and the team replies on the original channel.
Website chat →More than 24 hours after the customer’s last message, only a Meta-approved template can go out. The “Order tracking” utility template in the library is ready to submit, with a “Track my order” button.
WhatsApp auto-replies →A WhatsApp campaign goes out as a Meta-approved marketing template, only to contacts who have opted in. A checkbox on your website can collect that opt-in, as long as it names your business and says the customer will receive your messages.
WhatsApp campaigns →The WhatsApp Business Messaging Policy forbids buying, selling or promoting certain products on WhatsApp, whatever licences you hold (policy checked on 10 October 2026).
Messages from your customers are free. So are your free-form replies within 24 hours of their last message, up to 1,000 per month per number; beyond that, Meta charges the utility rate of the customer’s country.
WhatsApp message pricing →A shop that wants to automate everything will need to wait for these. No date has been announced.
WYP.chat AI agents →Your number stays the same, and the WhatsApp Business app can stay on the shop’s phone.
The WYP.chat AI agents most useful for this industry, one per mission. Your team always stays in control.
Answers customer questions (delivery times, returns, payment) from your pages and FAQ, and hands over for a specific order.
Will give an order’s status and tracking, and prepare a return or an exchange. No refund without you.
Will answer “in stock or not” and put an item aside when you allow it.
Coucou and Allô are available today on WhatsApp, Messenger, Instagram, Telegram and your website chat, and Veilleur replies when you are closed, with your reopening time. The other agents are coming soon.
WhatsApp AI agents by industry →Unlimited conversations, every channel, orders, campaigns and automated messages. Separate customer service and sales teams with tracked response times? Team (€99) brings together up to 3 numbers.
Set up a catalogue on your WhatsApp Business profile: the customer adds products to the basket and sends it to you. With WYP.chat, that basket becomes an order to approve, and you send the payment link with one button. Payment happens with your provider.
Not yet. The Shopify integration is planned, with no date announced. Today you import your products as a CSV to prepare the Meta catalogue, and orders placed on your website do not reach WYP.chat.
Not with WYP.chat yet: it needs the integration with your shop. And Meta classes these reminders as marketing, so they require the customer’s prior opt-in and an approved template.
The app is free. With WYP.chat: free plan (50 conversations a month), then €29 per month excl. VAT. From Meta, your replies within 24 hours are free up to 1,000 per month per number; a marketing message costs €0.0526 in the UK.
The WhatsApp Business policy forbids, among other things, alcohol and tobacco, firearms, prescription drugs, medical and healthcare products, adult products and real-money gambling, whatever licences you hold.
The app runs on one main phone and 4 linked devices, with no conversation assignment. Meta reviews every catalogue item. And free-form replies are only possible within 24 hours of the customer’s last message; after that you need a paid, approved template.
An item put aside by message, paid by link and collected in store. Several staff reply on the shop’s number.
Orders from restaurants arrive as baskets, as messages read by the AI agent or as proposals accepted in one tap, counted in cases.
The WhatsApp catalogue basket becomes an order to confirm, the summary goes out in the customer’s language and the payment link is one tap away.
Help centre articles that walk through each setting, screen by screen.
Pages checked on 10 October 2026.
While Meta reviews WYP.chat, our team connects your WhatsApp number with you.
