WYP.chat takes your restaurant’s WhatsApp orders on one number shared by the whole team: the catalogue basket becomes an order to approve, the summary goes out in the customer’s language and the payment link is one button away. Free plan, then €29 per month excl. VAT, with unlimited users.
Your whole team, no seats to count. With 5 people, the Team plan costs €99 a month excl. VAT, the same as with one. You pay Meta directly for its messages, with no markup.
WhatsApp The customer picks from your WhatsApp catalogue and sends the basket. The order appears in the conversation, “to approve”, at the basket’s prices.
WhatsApp No basket? The AI agent reads the customer’s latest messages and drafts the lines. You always check before confirming.
WhatsApp The “Pay” button goes out with the order number and amount. The link is your bank’s or your payment provider’s.
WhatsApp The request is assigned to the front-of-house manager, who answers with a quick reply. An internal note keeps the details.
WhatsApp Your menu becomes a WhatsApp catalogue linked to your number. Customers order without leaving the chat, and your team follows each order through to payment.
It works without a catalogue too: the customer writes their order and the AI agent reads it from their latest messages (voice notes as well, when the AI agent is switched on to transcribe them). Doubtful quantities and unknown dishes are flagged.
The app is enough while one person replies. During service, several people need to see the same orders without tripping over each other. You can keep the app on the same number.
| Need | WhatsApp Business app | WYP.chat |
|---|---|---|
| Several people replying during service | One main phone and up to 4 linked devices | Unlimited users, on computer and phone |
| Receiving a basket | A message to copy out by hand | An order to approve, at the basket’s prices |
| A written order | Typed in again | Read by the AI agent, checked by the team |
| Taking payment before cooking | Link pasted by hand, amount typed again | “Pay” button with the order number and amount |
| Knowing who handles what | No assignment | One owner per conversation, internal notes |
| Knowing what to prepare | Counting through the chats | Production by product and by day, CSV export |
| Response time | Not tracked | Tracked, with an alert (Team and Pro plans) |
WYP.chat takes no payments and no commission on your sales. You paste the payment link from your bank or payment provider, once for the whole workspace or for a specific order, and the team sends it in one click from the order.
A booking request arrives like any message: it has an owner, a quick reply and a history. WYP.chat does not replace your booking system or your floor plan.
Teamwork in WYP.chat →Weekly menu, themed evening, new menu: WhatsApp requires the customer’s consent before any message you send on your own initiative, and a marketing message always goes out as a template approved by Meta.
WhatsApp campaigns →The WhatsApp Business Messaging Policy forbids using WhatsApp to buy, sell or promote alcohol and tobacco, whatever licences you hold. Its exceptions for messages about alcohol apply only to a list of countries that does not include the UK, France or Spain (list checked on 10 October 2026).
Your customers’ messages are free. So are your free-form replies within 24 hours of their last message, up to 1,000 per month per number; beyond that, Meta charges them at the utility rate of the customer’s country.
WhatsApp message pricing →Wholesalers, distributors, bakeries and kitchens that supply the hospitality trade use the same tools to take orders from their business customers, counted in boxes, with production by delivery day.
Wholesalers and distributors →Your number stays the same, and the WhatsApp Business app can stay on the restaurant’s phone.
The WYP.chat AI agents most useful for this industry, one per mission. Your team always stays in control.
Answers common questions (opening hours, menu, directions, takeaway) from your information and hands over for group bookings or allergies.
When you are closed, replies right away with your reopening time, asks for the day, time and number of guests for a booking, and passes the request to your team for when you reopen.
Will offer booking slots from your calendar, confirm them and send the reminder the day before.
Will give the status of a takeaway or delivery order.
Coucou and Allô are available today on WhatsApp, Messenger, Instagram, Telegram and your website chat, and Veilleur replies when you are closed, with your reopening time. The other agents are coming soon.
WhatsApp AI agents by industry →Unlimited conversations, orders, campaigns and automated messages. Several sites? Team (€99) brings together up to 3 numbers, with one team per site.
The customer opens the catalogue on your WhatsApp profile, adds dishes to the basket and sends it. They can also write their order. With WYP.chat, the basket becomes an order to approve, and a written message becomes an order drafted by the AI agent and checked by your team.
The WhatsApp Business app is enough while one person replies, on one main phone and up to 4 linked devices. Once several people take orders, WYP.chat shares the number between them, with orders, payment by link and production. WYP.chat does not replace your till.
The app is free. With WYP.chat: free plan (50 conversations a month), then €29 per month excl. VAT. From Meta, your replies within 24 hours are free up to 1,000 per month per number; a marketing message costs €0.0526 in the UK.
The app runs on one main phone and 4 linked devices, with no conversation assignment and no order tracking. The catalogue refuses alcohol, and Meta reviews every item. And a free-form reply is only possible within 24 hours of the customer’s last message.
No. The WhatsApp Business policy forbids buying, selling or promoting alcohol on WhatsApp, whatever licences you hold, and the UK is not on the list of exceptions. Keep wine out of your catalogue, orders and campaigns.
Not in the conversation. You send a “Pay” button that opens your bank’s or provider’s link. Never ask for a card number in the chat: WhatsApp’s policy forbids it.
Orders from restaurants arrive as baskets, as messages read by the AI agent or as proposals accepted in one tap, counted in cases.
An item put aside by message, paid by link and collected in store. Several staff reply on the shop’s number.
WhatsApp, Instagram, Messenger, Telegram, website chat and email in one inbox: pre-purchase questions, orders, payment links and shipping updates. Shopify is coming soon.
Help centre articles that walk through each setting, screen by screen.
Pages checked on 10 October 2026.
While Meta reviews WYP.chat, our team connects your WhatsApp number with you.
