Dashboards: keep track of your WhatsApp conversations
WYP.chat dashboards show what is happening in your conversations: volume, first response time, team workload, channels, AI agent and campaigns. Two views, “Overview” for managers and “My day” for everyone who replies, on every plan.
Message us on WhatsApp - Overview
- My day
- Real time
- Clickable figures
- Every plan
Overview: your team’s figures
Four headline indicators (Conversations, First response time, Replies on time, Resolved conversations), compared with the previous period of the same length.
- Right now
- Conversations awaiting a reply, unassigned, overdue, open, and available team members; refreshed on every event, without reloading the page.
- Filters
- Period (today, yesterday, last 7 days, last 30 days, this month, last month, custom), channel, team and person; in the workspace time zone.
- Volume and hours
- How many messages arrive and when: by day, by channel and on an hourly heat map, with the share received outside your opening hours.
- Speed
- Median first response and resolution times, inside and outside opening hours, and the conversations still awaiting a reply.
- Team
- By person or by team: conversations handled, resolved, first response, messages and in progress.
- Channels, AI agent, campaigns, audience
- Where conversations come from and free WhatsApp replies left; what the AI settles alone or hands over, and why; sends, reads, replies, STOPs; new contacts and marketing consents.
My day: for everyone who replies
One page per person, which never shows colleagues’ figures.
Google Calendar, Meet and Contacts →- Handle now
- Their waiting conversations, with the time left before the response target.
- For me
- Mentions and new assignments.
- Coming back soon
- Snoozed conversations about to reopen and response targets getting close.
- My appointments today
- From their Google Calendar, if connected.
- My day in numbers
- Conversations replied to and resolved, median first response time, messages sent.
- Overview
- Owner, admins, viewers and supervisors; a supervisor only sees their own teams.
- My day
- Everyone who replies to customers, for themselves only.
- Plan and usage
- A block for the workspace owner only.
Figures that lead to action
A figure opens the list behind it.
- Clickable figures
- They open the filtered inbox (for example “overdue”) or the contact directory by stage.
- CSV export
- Block data exports to CSV.
- PDF export Coming soon
- The whole dashboard in one file.
- Most frequent questions to the AI agent Coming soon
- What your customers ask most often.
How the figures are counted
The app’s own definitions, also shown in each block.
| Indicator | Definition |
|---|---|
| Conversations | One cycle: from the customer’s first message to resolution. |
| First response time | Until the first message from the team, the AI agent or the WhatsApp Business app; as a median. |
| Settled by AI | Resolved without a single message from a team member. |
| Handled (per person) | Conversations the person replied to during the period. |
Open your dashboards
Nothing to set up: figures appear with your first conversations.
- 1 Connect a channel WhatsApp, Instagram, Messenger, Telegram, email or website chat.
- 2 Set a response target Optional: it turns on the replies-on-time indicator and alerts.
- 3 Open the dashboard First icon in the app menu, first tab on mobile.
On every plan, the free one included
Dashboards do not depend on your plan; response targets are set with teams.
Frequently asked questions
What do WYP.chat dashboards measure?
Conversation volume, first response time, replies on time, resolved conversations, each person’s work, channels, the AI agent, campaigns and audience.
Can a team member see colleagues’ figures?
No. Someone with the Member role has the “My day” view; the “Overview” view is for the owner, admins, viewers and supervisors, the latter limited to their own teams.
Are the figures real time?
The “Right now” block refreshes on every event, without reloading the page. The other blocks cover the period you choose.
Can I export the data?
Yes, to CSV, block by block. PDF export is coming soon.
Which industries it suits
The industries where this helps most, and why.
-
WhatsApp customer service software
First response time and each person’s workload.
-
WhatsApp for estate agents
Enquiries waiting for a reply, negotiator by negotiator.
-
WhatsApp for B2B services
Response time to leads, rep by rep.
How to do it in WYP.chat
Help centre articles that walk through each setting, screen by screen.
Related pages
Know at last whether your customers are waiting.
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