WYP.chat lets wholesalers and distributors take orders from restaurants and cafés on WhatsApp: a catalogue basket, a message read by the AI agent, or a proposal accepted with one button. Every order is counted in boxes, the summary goes out in the customer’s language, and the day’s production is clear at a glance.
Your whole team, no seats to count. With 5 people, the Team plan costs €99 a month excl. VAT, the same as with one. You pay Meta directly for its messages, with no markup.
WhatsApp For suppliers to the hospitality trade: food wholesalers, foodservice distributors, bakeries and patisseries, fruit and veg suppliers, coffee roasters, specialist food suppliers.
The chef messages you after service. By morning, the AI agent has drafted the lines from your price list; you check and confirm.
WhatsApp The customer counts in units, you sell by the box: the AI agent rounds up to the next box and flags it.
WhatsApp One click copies the lines from the previous order, ready to adjust.
WhatsApp The sales rep sets products, discount and expiry date. The customer accepts with one button, and the order is confirmed.
WhatsApp Your customers order the way they always have. Every order lands in the same place, counted in boxes, with its delivery date.
Voice notes are read when the AI agent is switched on to transcribe them. An order entered or read from a message also works on Messenger, Instagram and website chat; proposals with buttons work everywhere except email.
One number for all your customers is handy, until the day your reps, the warehouse and accounts all need to read the same orders.
| Need | WhatsApp Business app | WYP.chat |
|---|---|---|
| Several reps on one number | One main phone and up to 4 linked devices | Unlimited users, each sees their own customers |
| Orders by the box | Copied into a spreadsheet | Lines in boxes, box price, discount |
| A voice order at 11 pm | Listened to again and typed in | Read by the AI agent, checked in the morning |
| A sales proposal | A message, and a reply to interpret | Accept and Change buttons, order confirmed in one click |
| Preparing deliveries | Added up by hand | Production by product and delivery day, CSV export |
| Winning back an inactive customer | From memory | Scenario after 30 days without an order, with consent |
Import your price list once, as a CSV file: reference, name, category, format, units per box, unit price and box price. Columns are recognised in English, French and Spanish.
The WhatsApp Business catalogue →The sales rep prepares the proposal from the conversation: products, discount, delivery date and expiry date. The customer receives the summary, then two buttons.
Every order has a number, a delivery date and a status: to approve, confirmed, preparing, delivered, cancelled. The warehouse knows what to pick, day by day.
Your terms stay the same: your trade customers keep paying on invoice. For a new customer or a one-off order, send a payment link in one click.
One WhatsApp number for the business, the one your customers already know, and everyone sees what concerns them.
Teamwork in WYP.chat →Four ready-made scenarios for distribution, to install from the gallery and adapt. By default, they stop as soon as a team member writes to the customer.
In Spain, ordering on WhatsApp is second nature in hospitality, in both directions: customers message the restaurant, and the restaurant messages its suppliers. WYP.chat is ready for your Spanish customers.
WhatsApp ordering for restaurants →The WhatsApp Business Messaging Policy forbids buying, selling or promoting alcohol and tobacco on WhatsApp, whatever licences you hold. Its exceptions for messages about alcohol apply only to a list of countries that does not include the UK, France or Spain (checked on 10 October 2026).
Your number stays the one your customers know, and the WhatsApp Business app can stay on the phone.
The WYP.chat AI agents most useful for this industry, one per mission. Your team always stays in control.
Answers your trade customers’ questions (delivery days, minimum order, terms) from your sources and hands over to the team.
Will give the status of an order and prepare a return or an exchange. No refund without you.
Will send invoices, find older ones and chase unpaid bills after your approval.
Coucou and Allô are available today on WhatsApp, Messenger, Instagram, Telegram and your website chat, and Veilleur replies when you are closed, with your reopening time. The other agents are coming soon.
The catalogue of 18 AI agents →Teams by area or activity, up to 3 numbers, campaigns and automated messages. Orders are on every plan: if you reply on your own, Solo (€29) is enough.
Connect the number your customers already use to WYP.chat. A catalogue basket becomes an order to approve, the AI agent reads written orders, and a proposal is accepted with one button. Every order is counted in boxes, with its delivery date, and the whole team can see it.
The AI agent converts: a quantity in units becomes boxes, rounded up to the next box, and the conversion is flagged. You always check before confirming.
In the conversation, open Order, then the Proposal tab: products, discount, delivery and expiry date. The customer receives the summary and the Accept and Change buttons; if they accept in time, the order is confirmed and you are notified.
No. Without a catalogue, customers write their order and the AI agent drafts it from your price list. The catalogue adds the basket and product cards, and WYP.chat prepares the file to upload to Meta.
Yes. WYP.chat does not touch your payment terms or your invoices. The payment link is only for when you want an order paid online.
The Free plan covers 50 conversations a month; then Solo costs €29 and Team €99 per month excl. VAT, with unlimited users. From Meta, your replies within 24 hours are free up to 1,000 per month per number; a marketing message costs €0.0526 in the UK.
No. The WhatsApp Business policy forbids buying, selling or promoting alcohol on WhatsApp, whatever licences you hold, and the UK, France and Spain are not among the exceptions.
The WhatsApp catalogue basket becomes an order to confirm, the summary goes out in the customer’s language and the payment link is one tap away.
WhatsApp, Instagram, Messenger, Telegram, website chat and email in one inbox: pre-purchase questions, orders, payment links and shipping updates. Shopify is coming soon.
An item put aside by message, paid by link and collected in store. Several staff reply on the shop’s number.
Help centre articles that walk through each setting, screen by screen.
Pages checked on 10 October 2026.
While Meta reviews WYP.chat, our team connects your WhatsApp number with you.
