WYP.chat can run a clinic’s front desk on WhatsApp, and only the front desk: booking and moving appointments, reminders, opening hours and directions, as a team on the clinic’s number. It is not a patient record system or a certified health data host: no clinical information should go through it.
Your whole team, no seats to count. With 5 people, the Team plan costs €99 a month excl. VAT, the same as with one. You pay Meta directly for its messages, with no markup.
WhatsApp A patient asks for a slot. Reception offers available slots from its Google Calendar, with no reason for the visit and no clinical questions.
WhatsApp Something came up? The patient messages instead of phoning, and the slot opens up for someone else.
WhatsApp Address, floor, parking, admin documents to bring: quick replies shared by the whole front desk.
WhatsApp Reception does not answer the medical question itself: a quick reply points to the phone or the appointment itself.
WhatsApp The rule fits in one line: front desk yes, clinical care no. This table gives practical pointers; it does not replace your data protection officer’s advice.
| Request | On WhatsApp with WYP.chat | How to handle it |
|---|---|---|
| Booking, moving or cancelling an appointment | Yes | Date, time and place, without the reason for the visit |
| Opening hours, address, directions | Yes | Quick replies saved for the team |
| Appointment reminder | Yes, kept minimal | Date, time, address, how to rebook |
| Reason for the visit, symptoms | No | By phone or during the appointment |
| Results, reports, prescriptions | No | Your practice software or patient portal |
| Clinical photos | No | During the appointment or with a tool built for healthcare |
| Selling medicines or health products | No | Prohibited by WhatsApp’s policy |
| Full card or ID number | No | Prohibited by WhatsApp’s policy |
Five settings, and everyone knows from the first message what this number is for.
Security →A good reminder says nothing about the patient’s health. Four details are enough: date, time, address and how to rebook.
Several receptionists reply from the same number, each with their own login, without passing a phone around.
Under GDPR, health data is a special category (Article 9). National rules add their own requirements; here are the ones we checked.
Practical information only, never medical advice. Your team always stays in control.
With the “Wellness and care” activity, it only answers practical questions (opening hours, directions, documents to bring) from your sources and passes any other question to the team.
When the clinic is closed, replies right away with your reopening time and passes the request to your team for when you reopen.
Will offer appointment slots from your calendar and send the reminder the day before.
Coucou and Allô are available today on WhatsApp, Messenger, Instagram, Telegram and your website chat, and Veilleur replies when you are closed, with your reopening time. The other agents are coming soon.
The catalogue of 18 AI agents →Teams to decide who sees what, tracked response times, 3 numbers and unlimited users. A single practitioner: Solo (€29 excl. VAT).
Yes, for the admin side: the patient messages, reception offers a slot and confirms it. The message only holds the date, time and place, never the reason for the visit.
No. Results, reports and prescriptions are health data. They go through your practice software or patient portal, not WhatsApp.
No. That is why WYP.chat should only be used for the front desk and appointments, with no medical data in messages, notes or contact cards.
Do not answer the medical question itself: a quick reply points them to the phone or their appointment. Their message stays in the conversation like any message received, which is why the welcome message explains what the channel is for from the start.
Yes, with Calendly or Cal.com connected: the reminder goes out automatically on WhatsApp the day before, with “I confirm” and “Change” buttons. Otherwise it goes out from the conversation, in one click with a quick reply.
WYP.chat automatically leaves out contacts without marketing consent and anyone who replied STOP. Professional conduct rules for healthcare may add further limits: check them before any promotional message.
Booking requests arrive on WhatsApp, Instagram and website chat. Reception offers available Google Calendar slots and fills a cancelled slot with a campaign.
Office staff and instructors share the driving school’s WhatsApp: a lesson moves using Google Calendar slots and a scenario reminds learners of their test.
Trial requests, membership questions and timetable changes, handled by reception and coaches. Follow-ups only go to people who opted in.
Help centre articles that walk through each setting, screen by screen.
Official texts checked on 10 October 2026. Practical pointers, not legal advice: have your use reviewed by your data protection officer.
While Meta reviews WYP.chat, our team connects your WhatsApp number with you.
