WYP.chat helps shops sell on WhatsApp: the catalogue basket becomes an order, the item is put aside, the customer pays by link and collects in store. Several members of staff reply from the shop’s number. Free plan, then €29 per month excl. VAT, with unlimited users.
Your whole team, no seats to count. With 5 people, the Team plan costs €99 a month excl. VAT, the same as with one. You pay Meta directly for its messages, with no markup.
WhatsApp For every kind of shop: fashion boutiques, florists, bakeries, patisseries, delis and caterers, bookshops, fine food shops, sports shops.
The questions your customers already ask by message. One quick reply, and the right member of staff takes the conversation.
WhatsApp The order is created in the conversation, with the collection date and a note for the team.
WhatsApp The “Pay” button goes out with the amount. The customer pays with your provider, then comes to collect.
WhatsApp A campaign to customers who gave their consent, using their first name, with a one-word opt-out.
WhatsApp From the first question to collection, everything stays in the same conversation, and every member of staff can see where the order stands.
WYP.chat does not manage your stock or your till: the order tracks the customer’s request, from hold to collection.
The app suits a shopkeeper on their own, on their phone. Once several members of staff reply, or you keep track of holds, every conversation needs an owner.
| Need | WhatsApp Business app | WYP.chat |
|---|---|---|
| Several people replying | One main phone and up to 4 linked devices | Unlimited users, each with their own login |
| Putting an item aside | A message to find again in the chat | An order with its collection date and status |
| Receiving a basket | A message to copy out | An order to approve, at the basket’s prices |
| Taking payment remotely | Link pasted by hand | “Pay” button with the order amount |
| Announcing new arrivals | Broadcast lists of up to 256 contacts | Campaigns to contacts who gave consent, cost estimated before sending |
| Knowing who replied | Not shown | Visible on every message |
In the app, the catalogue is filled item by item. With WYP.chat, you import your product list as a CSV file, and WYP.chat prepares the file in Meta’s format, to upload in Commerce Manager and link to your number.
Creating your WhatsApp Business catalogue →Birthday cakes, platters, bouquets, Christmas orders: a pre-order needs a date, preparation and a reminder. WYP.chat keeps all three on each order, even when the whole team is replying at busy times.
WhatsApp ordering for restaurants →New collection, private sale, a bestseller back in stock: only write to customers who gave their consent, at a reasonable pace. A customer who has had enough blocks or reports your number, and Meta may then limit your sending.
WhatsApp campaigns →The WhatsApp Business Messaging Policy forbids buying, selling or promoting certain goods on WhatsApp, whatever licences you hold. The catalogue and orders also follow Meta’s commerce policies.
The shop’s number stays the same, and the WhatsApp Business app can stay on the shop’s phone.
The WYP.chat AI agents most useful for this industry, one per mission. Your team always stays in control.
Answers common questions (opening hours, click and collect, gift cards) from your information and hands over for a specific product.
When the shop is closed, replies right away with your reopening time (“tomorrow at 9 am”) and passes the request to your team for when you reopen.
Will say whether an item is in stock and put it aside when you allow it.
Will thank customers after a purchase, ask for a review and alert you if someone is unhappy.
Coucou and Allô are available today on WhatsApp, Messenger, Instagram, Telegram and your website chat, and Veilleur replies when you are closed, with your reopening time. The other agents are coming soon.
Every AI agent, mission by mission →Unlimited conversations, orders, campaigns and automated messages. Several shops? Team (€99) brings together up to 3 numbers, with one team per shop.
The app runs on one main phone and 4 linked devices, with no owner per conversation and no tracking of holds. Broadcast lists stop at 256 contacts, alcohol and health products cannot be sold, and a free-form reply is only possible within 24 hours of the customer’s last message.
WhatsApp Business is the free app for businesses: a profile with opening hours and address, a catalogue, quick replies and labels. To reply as a team on the same number, with an owner for each conversation, you go through Meta’s platform, which is what WYP.chat does, and you can keep the app if you wish.
Put your products in the catalogue, share them in the conversation, then turn the request into an order: collection date, payment by link or in store, a message when it is ready. With WYP.chat, every step has an owner and the whole team can see it.
The customer fills a basket in your catalogue and sends it; you confirm and send the “Pay” button linking to your bank’s or provider’s payment page. Payment never happens in the chat. For the platform catalogue, Meta asks for your website address.
No. The WhatsApp Business policy forbids buying, selling or promoting alcohol on WhatsApp, whatever licences you hold, and the UK is not on the list of exceptions. Keep alcohol out of your catalogue, orders and campaigns.
The app is free. With WYP.chat: free plan (50 conversations a month), then €29 per month excl. VAT. From Meta, your replies within 24 hours are free up to 1,000 per month per number; a marketing message costs €0.0526 in the UK.
A book that is not on the shelf is ordered by message, the customer hears when it arrives, and author events go to readers who opted in.
WhatsApp, Instagram, Messenger, Telegram, website chat and email in one inbox: pre-purchase questions, orders, payment links and shipping updates. Shopify is coming soon.
The WhatsApp catalogue basket becomes an order to confirm, the summary goes out in the customer’s language and the payment link is one tap away.
Help centre articles that walk through each setting, screen by screen.
Pages checked on 10 October 2026.
While Meta reviews WYP.chat, our team connects your WhatsApp number with you.
