WYP.chat lets a bookshop reply as a team on the shop’s WhatsApp number: special orders by message, a message when the book arrives, and author events announced to readers who opted in. Your bookshop software keeps stock, tills and supplier orders, WYP.chat the conversations. Free plan, then €29 a month excl. VAT, with no charge per user.
Your whole team, no seats to count. With 5 people, the Team plan costs €99 a month excl. VAT, the same as with one. You pay Meta directly for its messages, with no markup.
WhatsApp Who it is for: independent bookshops, children’s bookshops, comic and manga shops, specialist bookshops, bookshops with stationery, second-hand bookshops.
Four moments when your readers already message the shop, and what the team does with those messages in WYP.chat.
A customer asks for a title you do not have. The bookseller orders it in their software and adds the “Ordered” tag to the conversation.
WhatsApp A message template approved by Meta tells the customer, even if they have not written for days. The book waits at the till.
WhatsApp The invitation goes to readers who agreed to hear from you, with two reply buttons. You know how many chairs to put out.
WhatsApp A gift idea, a novel for the holidays: the bookseller answers by message, as at the counter, and puts the books aside.
WhatsApp An ordered book should not sit on the reservations shelf because nobody called the customer. With a tag and a scenario, the message goes out when the box arrives.
WhatsApp allows free-form messages within 24 hours of the customer’s last message. After that, a Meta-approved template has to reopen the conversation first.
The message that brings the customer back to the shop goes out on WhatsApp, instead of a call that ends in voicemail.
Your bookshop software handles stock, tills and supplier orders. WYP.chat does not connect to it or read your stock: it looks after your customers’ messages.
Announcing an event to every reader is tempting. Meta requires opt-in before you message people first, and local rules on electronic marketing apply as well.
The WhatsApp Business app runs on one main phone and up to 4 linked devices, with no way to assign conversations. WYP.chat opens the same number to the whole team, and the app can stay on the shop’s phone.
| Need | WhatsApp Business app | WYP.chat |
|---|---|---|
| Several people replying | One main phone and up to 4 linked devices | Unlimited users, each with their own login |
| Pending special orders | Somewhere in the chat list | “Ordered” then “Arrived” tag on each conversation |
| Saying the book has arrived | Typed by hand | Approved template, sent by a team member or a scenario |
| Announcing an event | Broadcast list, no proof of consent | Campaign to signed-up readers, consent kept with proof |
| Who replied to whom | Everyone reads everything | One owner per conversation, internal notes |
You can keep your current WhatsApp number, and the WhatsApp Business app stays on the shop’s phone.
The WYP.chat AI agents most useful for this industry, one per mission. Your team always stays in control.
Answers common questions (opening hours, collection in store, gift cards, upcoming events) from your information and hands over for a specific title.
When the bookshop is closed, replies right away with your reopening time and passes the request to your team for when you reopen.
Will say whether a book is on the shelf and put it aside when you allow it.
Will thank customers after a purchase, ask for a review and alert you if someone is unhappy.
Coucou and Allô are available today on WhatsApp, Messenger, Instagram, Telegram and your website chat, and Veilleur replies when you are closed, with your reopening time. The other agents are coming soon.
WhatsApp AI agents by industry →Unlimited conversations, custom scenarios and campaigns for your events. Move to Team (€99 excl. VAT) to split the shop floor and events into teams with their own response times, or for 3 numbers.
No. Your software keeps stock, tills and supplier orders. WYP.chat receives your customers’ WhatsApp messages and shares them out. The two are not connected: the bookseller logs the order in their software and adds the tag in WYP.chat.
The app runs on one main phone and up to 4 linked devices, every chat lands in the same list and nobody owns them: an order promised on Saturday can be forgotten by Tuesday. With the API, which WYP.chat uses, those limits go, but a message sent more than 24 hours after the customer’s last message must be a paid, Meta-approved template.
Within 24 hours of the customer’s last message, a free-form reply costs nothing, up to 1,000 a month per number. After that you need a utility template, which Meta charges at the rate of the customer’s country. WYP.chat is free up to 50 conversations a month, then €29 a month excl. VAT on Solo.
Only to those who agreed to hear from you. A QR code at the till or on the event poster collects that consent with proof. Contacts without consent are left out before sending, and anyone can reply STOP.
Nothing for the group: it stays in the WhatsApp Business app, because WYP.chat does not manage groups. One-to-one messages from club members, on the other hand, land in the shared inbox.
Yes, if you have a payment link from your bank or provider: paste it into a “Pay” button. WYP.chat takes no payments; the customer pays on your provider’s page and collects the book in store.
An item put aside by message, paid by link and collected in store. Several staff reply on the shop’s number.
WhatsApp, Instagram, Messenger, Telegram, website chat and email in one inbox: pre-purchase questions, orders, payment links and shipping updates. Shopify is coming soon.
The WhatsApp catalogue basket becomes an order to confirm, the summary goes out in the customer’s language and the payment link is one tap away.
Help centre articles that walk through each setting, screen by screen.
Pages checked on 13 October 2026.
While Meta reviews WYP.chat, our team connects your WhatsApp number with you.
