Automate WhatsApp Business with scenarios
WYP.chat scenarios automate WhatsApp Business without code: a trigger (new message, order, delivery date…), then steps that send, ask a button question, wait or hand over to your team. 18 ready-made scenarios in the gallery, adapted to each channel and to the 24-hour window.
Message us on WhatsApp - 18 ready-made scenarios
- Visual editor
- Buttons and lists
- 24-hour window respected
- Stops when a person replies
What starts a scenario
A scenario starts on an event in a conversation, an order or the calendar.
- Conversation
- Message received with keywords, new conversation, reopened conversation, Click to WhatsApp ad.
- Orders and proposals
- Order received, confirmed or delivered; proposal sent, accepted or to be changed.
- Contact
- Tag added, stage change, or started by hand by a team member.
- Dates
- A few days before or after delivery, at a set time; no order or message for a number of days; every week for a segment.
- Started by the agent
- The AI agent starts the scenario when it recognises a booking request, an order or a question.
- Call from another tool Coming soon
- Started by an external service.
The steps
The tree arranges itself: add a block on an output and WYP.chat places what follows.
- Send and ask
- Text, buttons or a list; the customer’s answer picks the branch, “Other reply” and “No reply” included.
- Wait and check
- A delay, opening hours, the delivery date, a reply or an order; AND / OR conditions and A/B tests.
- Act
- Tag, contact stage, assignment, note, notify a member, field, marketing consent, order confirmation.
- Hand over
- To the team, or to another scenario.
- Ask the agent
- The AI agent answers the customer, sorts their reply into your choices or drafts a reply for the team. When it is unsure, the conversation goes to the team.
- Call an external service Coming soon
- Step shown in the editor, not active yet.
Ready-made scenarios: customer service
Install one from the gallery, set the “To complete” points, test it, switch it on.
- Welcome and routing
- New conversation: a button question, then the right team.
- Missed call
- Missed call on your phone system: a WhatsApp message invites the customer to write.
- Outside opening hours
- Instant reply with the reopening time, reminder to the team at opening.
- Appointment reminder
- The day before at 6 pm, with “I confirm” and “Change” (Calendly, Cal.com).
- Order received
- Instant acknowledgement, alert if the order is not confirmed within 1 h (B2B distribution).
- Delivery reminder
- The day before at 5 pm: summary with “OK” and “Change” (B2B distribution).
Ready-made scenarios: sell
Install one from the gallery, set the “To complete” points, test it, switch it on.
- Follow-up without reply
- The customer has not replied for 24 h: one follow-up, then close.
- Appointment booking
- Keyword “appointment”: link to your free slots (Google Calendar, Calendly or Cal.com).
- Welcome after an ad
- Contact who came from a Click-to-WhatsApp ad.
- Proposal without reply
- 48 h without reply: follow-up, then a note for the sales rep (B2B distribution).
- Table booking
- Keyword “book”: party size, then the team confirms the day and time (Restaurant).
- New arrivals and item hold
- Keyword “new”: hold an item, or consent to hear about new arrivals (Retail).
- Quote follow-up
- 3 days without a reply to the quote: one follow-up, then a note for the team (Agency).
Ready-made scenarios: retain
Install one from the gallery, set the “To complete” points, test it, switch it on.
- Review after resolution
- A rating from 1 to 5; Google listing link if 4 or 5.
- Marketing consent
- Consent request with buttons, answer recorded in the history.
- Inactive customer
- 60 days without contact: a re-engagement message (contacts who opted in).
- Inactive restaurant
- 30 days without an order: your latest news (with consent) (B2B distribution, contacts who opted in).
- Follow-up after a session
- After the appointment: a button question, the team or the booking link (Appointment services).
WhatsApp’s rules, applied for you
A scenario cannot do anything a team member would not be allowed to do.
24-hour window and templates: the glossary →- 24-hour window
- After 24 hours without a customer message, the scenario sends a Meta-approved template, hands over to the team or sends nothing, as you choose.
- A person replies, the scenario stops
- Adjustable; it also stops when the customer sends STOP, or by hand.
- Marketing
- A marketing scenario only reaches contacts who opted in.
- Frequency and conflicts
- Once, every time or every N days; if another scenario is running, skip or wait for its turn.
One scenario on every channel
The message goes out in the best format the customer’s channel offers.
- Buttons, lists, carousels and link buttons.
- Messenger and Instagram
- Buttons and lists become quick replies.
- Telegram
- Buttons become Telegram buttons.
- Website chat
- Buttons under the message, in the bubble.
- Text with a numbered list; a reply of “2” is recognised.
Test a scenario before switching it on
Every scenario is tested before it goes live, and everyone can see what is running.
- Simulator
- Walk through the scenario step by step, playing the customer; waits are skipped.
- Real test send from the simulator Coming soon
- The simulator stays in the browser.
- Roles
- A supervisor prepares and requests activation, an admin switches it on; a team member sees the running scenario on the contact panel and can stop it.
- In the inbox
- Messages sent by a scenario are marked “Scenario” in the thread.
Scenarios and plans
Gallery scenarios, building from scratch and marketing scenarios on every plan: automated messages included with a subscription, 2 credits per message on the Free plan.
| Plan | Ready-made scenarios | Build from scratch | Marketing scenarios |
|---|---|---|---|
| Free | With credits | With credits | With credits |
| Solo | Yes | Yes | Yes |
| Team | Yes | Yes | Yes |
| Pro | Yes | Yes | Yes |
Features read from the app’s plans.
Your first scenario in three steps
Start from the gallery: the button welcome menu and the no-reply follow-up are the simplest.
- 1 Install a ready-made scenario Automation › Scenarios › Gallery: filter by goal, industry or channel, then install.
- 2 Complete and test it Fill in the points marked “To complete” (team, Meta-approved template), then play the journey in the simulator.
- 3 Switch it on An admin activates it; messages go out from the next trigger.
Scenarios on every plan, included from Solo
Ready-made scenarios, building from scratch and marketing scenarios on every plan: automated messages included with a subscription, 2 credits per message on the Free plan.
Frequently asked questions
What is a WhatsApp scenario?
It is an automated journey: a trigger, such as a new message or an order, then steps that send messages, ask button questions, wait or hand the conversation to your team.
Do I need to code?
No. The editor is visual and arranges the blocks for you, and the gallery offers scenarios ready to install.
Can a scenario message a customer after 24 hours?
Only with a Meta-approved template, just like your team. Otherwise it hands the conversation to the team or sends nothing: you decide.
How is it different from the WhatsApp Business app’s away message?
The app sends a greeting or away message and quick replies. A scenario chains several steps, reads the customer’s answer, waits, and also works on Instagram, Messenger, Telegram, email and website chat.
Which plan do I need?
Ready-made scenarios, building from scratch and marketing scenarios on every plan: automated messages included with a subscription, 2 credits per message on the Free plan.
Which industries it suits
The industries where this helps most, and why.
-
WhatsApp for driving schools
A test reminder with reply buttons.
-
WhatsApp for garages
A label added by the workshop tells the customer the car is ready.
-
WhatsApp for hair and beauty salons
The booking link sent automatically, then a review request after the visit.
-
WhatsApp for clinic front desks
A welcome scenario answers every new conversation: appointments and practical details only.
How to do it in WYP.chat
Help centre articles that walk through each setting, screen by screen.
Scenarios send the simple replies, and the team can take over at any time
While Meta reviews WYP.chat, our team connects your WhatsApp number with you.