Features: what WYP.chat adds to WhatsApp Business
The free WhatsApp Business app is enough for one person: profile, catalogue, away message, quick replies. WYP.chat adds what is missing once several people reply: a shared inbox with a login per person, a CRM, campaigns to contacts who opted in, automated scenarios and dashboards. Unlimited users on every plan.
Message us on WhatsApp Reply and organise as a team
-
Shared WhatsApp inbox
WhatsApp, Instagram, Messenger, Telegram, email and website chat in one place: filters, statuses, search, assignment and internal notes, each person with their own login.
-
Teamwork on WhatsApp Business
Five roles, teams linked to your numbers, conversation assignment, internal notes with mentions and tracked response times.
-
Keep the WhatsApp Business app (coexistence)
The same number stays on your phone and your whole team replies from WYP.chat: 6 months of history, what changes and Meta’s limits.
-
Conversation dashboards
Volume, first response time, team activity, channels and campaigns, in two views: one for managers, one for each person who replies.
-
How the AI agent is kept in check
Four levels of autonomy per channel, from drafts to replying alone, the cases always handed to your team, the limits and the AI disclosure.
Sell and follow up
-
WhatsApp CRM
A record for each customer next to the conversation: details, stage, labels and notes. Directory, segments and CSV import with proof of consent.
-
WhatsApp campaigns to your contacts
A Meta-approved template, personalised with the first name, sent to contacts who opted in. Cost estimated before sending, A/B test and a follow-up to those who did not read it.
-
Scenarios to automate WhatsApp Business
A trigger, then steps that send, ask a button question, wait or hand over to your team. No code, with a gallery of ready-made scenarios.
Also in WYP.chat
-
The six channels in the inbox
WhatsApp, Instagram, Messenger, Telegram, email and website chat.
-
Industry AI agents
Coucou and Allô answer on WhatsApp, Messenger, Instagram, Telegram and website chat, from your sources; Veilleur, when you are closed.
-
Security and data protection
Hosting, two-factor authentication, audit log.
How to do it in WYP.chat
Help centre articles that walk through each setting, screen by screen.
Frequently asked questions
How is it different from the WhatsApp Business app?
The app runs on one main phone and 4 linked devices at most, with no separate logins or assignment. WYP.chat uses Meta’s official API: unlimited users, each with their own login, assigned conversations, and the app can stay on your phone.
Are all features on the Free plan?
The shared inbox, CRM, dashboards and the ready-made scenarios from the gallery are on every plan, with unlimited users. Campaigns and custom scenarios are available on every plan: included from Solo, paid for with credits on the Free plan (1 credit per recipient, 2 per automated message). The Solo plan costs €29 a month excl. VAT; teams start with the Team plan.
14-day trial, no card needed (Solo if you work alone, Pro as a team).
While Meta reviews WYP.chat, our team connects your WhatsApp number with you.