WYP.chat brings your Facebook Page’s Messenger messages into the shared inbox where WhatsApp, Instagram, Telegram, email and website chat also arrive. The whole team replies from there, each conversation is assigned to one person, and you can see when the customer has received and then read your reply.
Opening hours, availability, appointments, order updates: your Facebook Page is still how many customers get in touch. With WYP.chat, those messages no longer depend on whoever happens to be logged in to Facebook.
The team’s quick replies go in with two keystrokes: opening hours, address, lead times. The customer gets an answer, even on a Sunday morning.
Messenger Send buttons: the customer taps an answer instead of typing it, and their choice comes back into the thread.
Messenger An internal note, a mention, and the conversation moves to the colleague who has the answer. The customer only sees the replies.
Messenger Messages go through the Messenger Platform, Meta’s official API for Facebook Pages.
What WYP.chat adds to your Page’s messages, and the plan that includes it.
| Need | WYP.chat feature | Plan |
|---|---|---|
| Replying as a team without sharing the Facebook login | One login per person, unlimited users | All |
| Knowing who is handling a message | Assignment visible to the whole team | All |
| Talking to colleagues | Internal notes and mentions in the thread | All |
| Every channel in one place | Messenger, Instagram, WhatsApp, email and website chat in one inbox | All |
| Routing by team and meeting a target | Teams, response times, Slack alerts | Team and Pro |
On Messenger, the customer starts the conversation. Meta then lets you reply for 24 hours after their last message, in most cases.
Allow about ten minutes, with admin access to Meta’s business settings.
An owner or an admin of the workspace connects channels. The Instagram account linked to the Page can then be added in one click.
So you know what to expect before connecting the Page:
The Free plan covers 50 conversations a month across all channels, with unlimited users. For teams, response times and Slack alerts, move to Team (€99 a month excl. VAT), the same price however many people use it. 14-day trial, no card needed (Solo if you work alone, Pro as a team).
Yes. The Page works as before; WYP.chat receives a copy of the messages through Meta’s API, and a reply written in Meta Business Suite also shows up in the thread.
No, WYP.chat handles private messages only. Comments and visitor posts stay in Facebook.
More than 24 hours have passed since their last message, so Meta no longer allows a standard reply. As soon as they write again, the conversation reopens.
Almost: Instagram goes through the Facebook Page linked to the account. Once the Page is connected, the linked Instagram account is added in one click from the channel’s row.
Yes. The WYP.chat AI agent replies on Messenger from your sources (FAQ, website pages, documents) and hands over to the team as soon as it is unsure. The workspace owner switches it on, then it starts in draft mode: it suggests, the team approves. It introduces itself as an AI.
The channel’s row says so and messages stop arriving. Fill in the form again with the same Page ID and a new token.
The industries where this helps most, and why.
Guests writing from your Facebook Page.
Shop customers who come through Facebook.
Leads from your Page, assigned like any other.
Help centre articles that walk through each setting, screen by screen.
Pages accessed on 10 October 2026.
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