Get alerts in Slack

WYP.chat sends its alerts to Slack: new conversation, response time almost exceeded, assignment, channel health. Each alert contains a link that opens the conversation in WYP.chat, handy if your team lives in Slack.

Steps

1. Open Settings › Channels, scroll down to the Integrations section and click the Slack card (integrations are listed alphabetically: Google Calendar, Meet and Contacts, then Slack; those not available yet are on the Coming soon: line, with Notify me). You land in Settings › Workspace and members, in the Slack section.

2. Click Connect Slack, choose your Slack workspace and authorise the WYP.chat app. Back in WYP.chat, the section shows the connected Slack workspace.
3. Choose the Default channel: it receives every alert, except those of a team that has its own channel.
4. In Channel per team, give each team a channel if needed: a conversation’s alerts go to its team’s channel.

5. Tick the Alerts sent: New conversation, Every customer message, Response time, Assignments and mentions (as a direct message to each member, matched by their email in Slack), Channel health. Every customer message is unticked by default.
6. Click Save, then Send a test message to check.