Send from your own email address

To send your replies from your own address, for example hello@your-business.com, add a single line with your domain name provider, then click Verify in WYP.chat. Until it’s ready, your emails keep going out from the WYP.chat address: nothing stops, and your customers’ replies still come back to WYP.chat.

Steps

1. Open Settings › Channels, then the row of your email channel. Under the receiving address, find Send from your own address and click Get started.
2. Step 1: enter your Sending address (an address on your own domain name) and click Continue. Gmail, Outlook, Hotmail, Yahoo or iCloud addresses are not possible: their domain isn’t yours.
3. Step 2, Prove that the emails really come from you: WYP.chat shows a line of type TXT with a Name and a Value. Copy them with the Copy buttons.

4. In Where is your domain name?, choose your provider (OVHcloud, IONOS, Hostinger, GoDaddy, Cloudflare, Squarespace): WYP.chat shows where to add the line. Paste the Name as it is (most providers add your domain on their own) and the whole Value, without quotes.
5. Step 3: click Verify. If the line isn’t visible yet, that’s normal for a few hours. WYP.chat also checks on its own, regularly, and emails the workspace owner as soon as it’s ready.

6. Once it’s ready, the channel shows “It’s ready: your emails come from…”. Customers see your address as the sender; their replies still arrive in the same conversation.