To connect Allo, create an API key in Allo with an admin account, then paste it in Settings › Workspace and members, Phone system section, after choosing Allo (France only) in Your phone system. WYP.chat checks the key and subscribes to your calls itself: every call (received, made, missed, voicemail) then shows up in the customer’s conversation, with its length, the team member who answered and Allo’s summary. You need a paid Allo plan: its API is closed during the free trial.

Steps

In Allo (web.withallo.com), sign in with an Admin account, open Settings › API and create a key.
Tick the scopes CONVERSATIONS_READ (read calls), WEBHOOKS_READ_WRITE (subscribe WYP.chat to calls), USERS_READ (link your team members) and PHONE_NUMBERS_READ (each person’s lines). Copy the key: Allo only shows it once.
In WYP.chat, open Settings › Workspace and members, Phone system section. In Your phone system, choose Allo (France only), paste the key in Allo API key, then click Connect Allo.
Check the Allo users list: each user is linked to a team member with the same email address, confirmed in WYP.chat. After a change in Allo, click Refresh users.
To send a WhatsApp message after a missed call, add the Allô chantier pack and set up permission from the phone menu (article “Missed call: reply on WhatsApp”).
To listen to a recorded call, click Listen on the call line: WYP.chat asks Allo for a temporary link each time.

Good to know Allo only sells in France: no Spanish numbers. Allo’s API is refused during the free trial: if you see “Allo does not open its API during the free trial”, move to a paid plan (Business) in Allo, then connect again. Allo does not let WYP.chat start a call: the Call back button does not appear, call back from the Allo app. One phone system per workspace: to move from Ringover to Allo, disconnect Ringover first. Only owners and admins connect Allo, on the Team or Pro plan (or during the Pro trial). The key is stored encrypted and never shown again. Listening depends on the key owner’s rights in Allo: with a plain member’s key, some calls cannot be played; create the key with an Admin account. The recording stays with Allo, WYP.chat does not copy it and every playback is written to the audit log. Allo sends a call’s report about 30 seconds after hang-up; a call Allo did not pass on is caught up within 10 minutes, but without the choice made in the phone menu. Calls, summaries and permissions are deleted after 6 months. If Allo refuses the key (deleted, revoked or plan ended), the section shows Reconnect Allo. Disconnect Allo removes the subscription in Allo.

Missed call: reply on WhatsApp Two minutes after a missed call, WYP.chat sends the customer a WhatsApp message inviting them to write, unless your team has called them back.

Connect Ringover to WYP.chat Paste a Ringover API key in Settings: your calls show up in the customer’s conversation, with the duration, the team member and a Call back button.

Write to a customer after 24 hours After 24 hours without a message from the customer, WhatsApp only lets you send a template it has approved.

Connect Allo to WYP.chat

Steps

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