To connect Cal.com, create an API key in Cal.com and paste it in Settings › Workspace and members, Cal.com section: WYP.chat checks it and subscribes to your bookings itself. From then on, every booking, reschedule or cancellation shows as an Appointment line in the customer’s conversation.

Steps

In Cal.com, open Settings › Developer › API keys and create a key.
In WYP.chat, open Settings › Channels and click the Cal.com card in the Integrations section: it leads to Settings › Workspace and members, Cal.com section. Paste the key. WYP.chat tests it without changing anything in Cal.com, then creates the booking subscription itself, on an address unique to your workspace.

Settings › Channels, Integrations section: the Cal.com card is highlighted

The Cal.com section of Settings › Workspace and members: the guide to create the API key (1) and the field to paste it into (2)

When a customer books, reschedules or cancels, the line arrives in their conversation: appointment booked, rescheduled or cancelled. The contact record shows an appointments section (upcoming and past), with the service, the date, the host and the tool.

A conversation with, highlighted, the “Appointment booked” line from Cal.com in the thread (1) and, on the right, the Appointments section of the contact record (2), with upcoming and past appointments

To message the customer the day before, install the Appointment reminder scenario: see Appointment reminder the day before on WhatsApp. The reminder’s Change button takes the customer to their Cal.com booking page.
Your Cal.com booking page also becomes the workspace’s booking link, if no link is set in the website chat: the Appointment link chip of scenario messages, the Appointment booking scenario and your AI agent send it to a customer who asks for an appointment. The confirmation then arrives in the thread.

Good to know Only owners and admins connect Cal.com, on every WYP.chat plan. Only cal.com is supported: a self-hosted Cal.com cannot be connected. The customer is matched by their email, then by the phone number given when booking; otherwise a record is created. A booking does not open WhatsApp’s 24-hour window, and WYP.chat never writes to the customer on its own. Every event is read again from Cal.com before it is saved, and an event received twice writes only one line. Appointments booked before the connection are not imported. If Cal.com refuses the key later, the section says Cal.com needs reconnecting: paste a new key. Disconnect deletes the subscription in Cal.com. Every connection and disconnection is written to the audit log. Without a connection, your Cal.com page still works in the website chat bubble (see Install the widget on your website).

Appointment reminder the day before on WhatsApp The Appointment reminder scenario messages the customer on WhatsApp the day before at 6 pm, with I confirm and Change, for Calendly or Cal.com bookings.

Connect Calendly to WYP.chat Paste a Calendly token in Settings: every booking, reschedule or cancellation shows in the customer’s conversation. Needs a paid Calendly plan.

Install the widget on your website Your website chat arrives in the same inbox as WhatsApp. All it takes is one line of code pasted into your website.

Connect Cal.com to WYP.chat

Steps

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