Buy and use credits

Credits pay for what goes beyond your monthly plan: conversations, campaign recipients, replies from your AI agent and, without a subscription, automatic messages. They come in packs from €15 excl. VAT per 1,000, with no renewal.

Steps

1. Open Settings › Subscription, Credits section (visible to the workspace owner only).
2. Choose a pack: Discovery (1,000 credits, €15 excl. VAT), Activity (5,000, €60 excl. VAT) or Volume (20,000, €200 excl. VAT).
3. Click the payment button, for example Pay €60 excl. VAT: it is a one-off payment, with no renewal. The invoice is in Manage billing.

4. Follow your balance, the expiry date of each pack and the history on the same page.

What a credit is worth

• Conversation beyond your plan: 15 credits, only once in the month.
• Campaign recipient beyond your plan: 1 credit. On the Free plan, every recipient is paid in credits.
• Reply from your AI agent beyond those included: 4 credits without a subscription, 2 with a subscription or during the trial.
• Automatic message (scenario, reminder, follow-up, automatic send): 2 credits without a subscription, included with a subscription.
• Voice reply from your AI agent: 3 credits, on top of the reply.
• RCS message: 12 credits (coming soon). SMS: 8 credits (coming soon).
• Telegram message: no credits, sent or received.

No credits or included replies left

• Your AI agent stops and hands over to the team: the customer gets a holding message, a line says so in the thread, and the owner and administrators get a notification, once a month.
• An automatic message refused by WhatsApp after sending is refunded in credits, and a line says so in the conversation.