Let your AI agent reply with a voice message

On WhatsApp, your AI agent can reply with a voice note read by a synthetic voice. The setting starts on Never: nothing changes until you turn it on.

Steps

1. Open Automation › AI agents, How it replies tab, and scroll down to Voice replies.
2. In Reply by voice, choose Never (everything as text), Mirror (by voice when the customer has just sent a voice message) or Always (by voice whenever the reply allows it).
3. In Voice by customer language, choose a voice for French, Spanish and English. Listen plays a sample.
4. Click Save, in the bar at the bottom of the page.

What stays as text

Your AI agent writes instead of speaking when its reply contains a link, a button, a list, a price, an address, an email, a figure (time, date, quantity, number), or more than 600 characters. The customer keeps in writing everything they need to click or note down. Handovers to the team also stay as text.

What the customer and the team see

• Before the first voice message of the conversation, the customer reads a sentence telling them that voice messages are read by a synthetic voice.
• If the voice fails or WhatsApp refuses the voice message, the reply goes out as text, only once.
• In WYP.chat, the voice message sent keeps its text, like a transcript: the team can read it and find it with search.